We purchased a 2020 Sportsmen 344BH 5th wheel in August of 2019 and the original dealership has been “less than useless”. KZ customer service and ESPECIALLY Crystal Toma has been more than amazing in getting everything resolved. You know going in when you purchase a brand new RV from any manufacturer that you will have some start up problems, your goal is to keep things to a minimum and not miss any camping time. Crystal and KZ have stood behind their product and have been able to keep me camping during this process, I would not hesitate to purchase another KZ 5th wheel in the future. Show less

Beauty is only skin deep. The trailer is beautiful and awesome to camp in, but we have had continuous problems since we bought ours. Defective refrigerator, window that shattered due to poor installation, have had to replace the kitchen faucet twice, outlet failures, counters separating from walls, outside cabinet issues, continuous issues with leveling system, slide out seal issues, broken entry door, and a broken weld on the wall frame resulting in a cracked wall and damage to the roof of a slide out. KZ represents their products as having superb quality but they are far from that. The worst RV we have ever had. KZ is awful to deal with and do not stand behind their products or care about their customers. We will never buy a KZ product again and would not recommend a KZ product to anyone. Show less

I have had nothing but problems since day one.The microwave and tank sensors had to be replaced before I left the lot. Trim was blowing off by second trip. Finally on my last trip the antenna blew off an ruined the roof. KZ says that this is not a defect and will not cover the cost of the repairs, even though the dealership said that they should.I would never recommend an RV made by KZ. Show less

We purchased our 2016 G380FLF in June of 2016 and have had nothing but problems with it since we purchased this fifth wheel. First thing is the self leaving doesnt work unless you camper is already level, even when you are only 2% off level it will not work properly, but we over looked that and went on, we had several other problems also but still moved on. Our first major problem that we couldn't move on from was the frame around the front passenger side slide, when we had it in a RV shop for warranty work the guy showed us that the frame was broke and told us we would need to take it back to the dealer we purchased it from to be fixed, so we did and then got the run around that it would not be fixed under warranty and we would need to pay for it, Well that didn't work for us so after several months and emails and phone calls KZ decided they would fix the frame and they did. Now 1 year later and only 4 camping trips the same frame is broken again and KZ wanted us to bring the camper to them (16 hours away, 1069 miles) and the would inspect the camper and our tow vehicle (which is a 2003 dodge 1 ton with air ride and has been 200000 miles hauling nothing but fifth wheel campers) and if they deemed it was the same break from the last repair they might fix it for free but would defiantly fix it at a discount to us and we would need to sign a waiver that if it broke again that KZ would not be responsible. So of course we didn't or haven't taken this to KZ since we have no guaranty that it would be fixed at their cost and they wouldn't pay me to haul it to them (1069 miles one way) The first time this happend we did alot of research on the KZ front Living fifth wheel and found that KZ has had this issue in the past and had to replace or buy back some other fifth wheels, but in our case It seems we are just out of luck in getting our camper repaired unless we want to pay for it our-self (and that is just not fair for anyone) So here we are with a $68,000.00 POS that we cant get KZ to stand behind. So hopefully you get my point? DO NOT purchase a KZ product because even if you purchase the extended warranty like wed did they will not stand behind their product. I almost forgot, KZ doesn't build there frame's, another company does which is LCI, so that make's my problem even worse, dealing with 2 company's. Show less

The overall quality of our unit is good, the few small problems we had with our rig our dealer ( Triam RV In Ocala Fl) handled quickly and without any long delays. We have spent over 100 nights in our trailer since we purchased it in February of 2020 and plan to go to Alaska next year. We love our KZ Sportsman. Show less

I bought this RV brand new from the dealer. I have had nothing but problems with it from day 1. I just found out that my bathroom is leaking water and shorted out a bunch of my electronics(Bedroom slide and awning and porch light). I will not recommend the KZ product. I have had more than one brand of travel trailers and 5th wheels and this one has had the most issues of being brand new. Show less

Bought our KZ Durango 290RLT new in 2021 have had it up and down the East Coast and literally have had zero issues zero problems. Nothing broke nothing Luz nothing failed. Can’t believe how well this Durango was built. I also give a lot of credit to the RV dealer, we purchased it from for going over it before we purchased it and making sure everything was 100% would recommend Casey and the Durango line to anyone in the market owned a brand new Forest River fifth wheel before RJZ and had nothing but heartache and problems with that unit and after a year and a half had to get rid of it Show less

We have been RVing for 50 years. This is our 5th brand new RV. The fit and finish leave a great deal to be desired. I sometimes wonder if we got the training unit and that that accounts for the sloppy workmanship. There are too many problems to go into in detail. I will focus on the on demand water heater. The low flow faucets that came from the factory don't flow enough water to activate the water heater. The warranty people made one attempt to correct the problem. We have hot water in the kitchen and half bath. I drilled out the orifices in the shower head and that worked. But after two years and no more help from KZ we still don't have hot water in the master bath sinks. The on board pump didn't produce enough pressure to activate the water heater. No help from KZ, I replaced the pump myself. Customer service and warranty support are very poor. Show less

In May of 2019 me and my family purchased a kz sportsmen 302bhk fifth wheel. everything was great at first. as experienced rv people know that the first year of a new rv can have some challenges. but now that its Feb. of 2020 my rv has been at the dealer service shop since Jan. no repairs have been done to it due to kz manufacturing denying responsibility. the problems are... first month a piece of paneling buckled loose, and the awning was coming loose from the side of the rv. within the first six months the mdf boards that have a synthetic film over them to simulate real wood in the outdoor kitchen started to swell due to the outdoor fridge defrosting and leaking while your towing it down the road. this fridge is not on an inverter so it only stays cold when the rv is plugged in. and there is more paneling coming loose on the inside of the outdoor kitchen as well. and as for a safety concern the trailer bucks very badly. as I was pulling it I had my wife take a video of the hitch and its lifting up so high that its picking my truck hitch up. I brought this to kz manufacturing's attention and they said it was normal but what I find funny is, while mine is being repaired there was another guy who had the same 302bhk as me and the bucking on his caused his trailer tongue to break and his entire front end to come apart. now to tell yall about the HEALTH CONCERN, my rv and the the guys with the broken tongue both have mold growing inside of the slides. this rv is a bunk house model and the bunk house is where my one year old baby girl sleeps. every time we went camping, very shortly after we had to take my little girl to the doctor due to her being ill. come to find out after several months of dealing with this and almost 5000.00 in doctor bills and one er visit, the doctors ran test for symptoms of mold and they linked to being exposed to heavy amounts of mold spores. so in my case iv hired a lawyer. out of owning 4 other rvs, this manufacturer is a big waste of time and money. Show less

Let me just say if I didn’t enjoy camping so much I would be giving this adventure up....DO NOT EVER BUY A CAMPER FROM Stoltzfus Rv or manufactured by KZ/Venture Rv....they do not stand by their product...esp when it has been a lemon from day 1....this camper picked upon January 2018 has been nothing but problems...it now needs a completely new slide out...which the manufacturer says is too out of warranty to pay for...excuse me this has been an ongoing problem since it was returned to Stoltzfus RV in Westchester not even realizing this was a much bigger problem than some caulking they put on the area at the time. Like I have said before when we picked up camper after they “supposedly” fixed the problems...when in reality THEY created additional problems....they parked it out front and NEVER went over the repairs...the person in charge that day was rude and acted like we were nothing but a bother to him that day even though they knew we were coming. They had nothing ready to travel with this camper..thank heavens we at least checked inside but at that point could not even verify that all the problems were completed. For the manufacturer to say these issues were out of the warranty period is just wrong! This trailer was covered by a manufacturers warranty, a Forever Warranty which costs me over $300 a year to get the inspections needed for this warranty to continue “forever” plus an extended warranty I paid an additional amount for and NONE of this really covers anything. To say I’m beyond fed up is an understatement Show less