Amazing tent trailer. Also works as a toy hauler (add toys on top) and a utility trailer (just remove the tent portion). Incredibly rugged...it's made of canvas and steel, so there's nothing to break. We abused ours, and camped in 46 of the lower 48 states, with 5 kids, in all possible weather conditions, and often in remote areas requiring off-road capability. This trailer just ate it up. Don't want to spend your camping trips dixing broken crap? This is your trailer. Want to have a great bugout trailer for the apocalypse? This is your trailer. Our first Jumping Jack has been taken over by our kids, who are now starting their own families and going camping with them...guess we'll need to buy another one! Show less

Run as far away from this manufacturer as you can! We purchased a 2022 on 9/28/21 from a dealer in Frederick, Maryland. This was the first mistake. Cannot yet speak of them since their company still has the unit! Walk through was subpar at best, basic operations we knew mostly of. Heartland also does not provide Owners manuals any longer. States "they don't change very much you have to print it off line"! Couple of issues, AC in bedroom not working, TV has a large scratch, excessive glue all over, and some nicks in the paint/walls, etc. Advised make sure we go through this thoroughly within 60 days because the "warranty" says a year, but "you know how that goes". Told AC fixed, was not. They took another tv from another unit, it rubbed the top of our cabinet and my husband had to adjust it, touch up paint speared everywhere and glue, well they cleaned as best as they could. 10/8/21 reported to dealer issues, 1/2 of stovetop cover missing, tv issue, microwave in crooked, etc. Crickets, no response. First trip, last week of October 2021 - water pouring in unit during storm, dining table not anchored to the floor, only carpet, microwave screws fell out when arriving in site (not screwed to anything) bathroom light switch not screwed in, and the list goes on. Called dealer in panic 10/29/21 when water was coming in, advised "we are so sorry but you need to contact the manufacturer". Fast forward 7 months worth of warranty repairs, unit at different dealer location (thank goodness!) and tarped rear of unit to keep water from coming in. Was told factory never finished the 3rd and final sealant stop on 1/3 (rear) of the unit before releasing from factory. One trip out Memorial day 2022, slide out making popping and jumping sound, has to go back to dealer. June 30, 2022 arrived at site to find no power in unit, dead in the water, part of ceiling "drooping" and cabinet doors hitting it. $900 in trip and fuel lost - had to turn around and come home. Manually opening slide and using jack. Back at dealer service 7/20/22 - waiting for answers. Only ever able to speak to one customer service representative which will not give any additional names or numbers. Her advisement "take it to the dealer for warranty consideration". Robots! They have covered all work but what next??? What happens when the "1 year" warranty expires 9/28/22??? Advised by customer service rep "Heartland does not buy back units"! Even if they release them from the factory before they are actually finished! Oh and Heartland offered to send a truck to pick it up and take back to Indiana but we would have to make the trip from MD to them, at our cost, they reimburse nothing! If this would have been the case I would be sending it back for the 3rd time! More to come!! Show less