52,581 original miles, before I sold my 2014 Leisure Serenity motor home I towed this Ford Escape from Oregon City to Sun River area and back again. Johnson RV installs both the motor home hitch and installed all parts on the Escape. I chose the Escape after contacting Ford Service where I got the go ahead to use the Escape as a tow vehicle. Show less

We bought our Palazzo 36.1 at the Tampa Super Show in January 2013, and from the day we drove it off the RV lot problems with the super slide out began. We stopped on the way home from buying it at a rest stop and registered a complaint about the loud and constant rubbing noise the super slide was making. We could not hear the radio or talk it was so loud. After four attempted repairs and a collapse of the super slide, we finally got a lawyer. We have been in a legal battle with Thor ever since. Because of the industrywide problems with the inability of the track system to handle the weight of the slide out, repairs only hold on our coach for approximately 20-30 expansions. For this reason we have had only minimal use of a coach we had planned to travel extensively in during our retirement. Because of the problems with the super slide, dealers do not want to take them in trade and if they do, they offer only half of what they should be worth. The double tracks chew up and slip. Repairs take anywhere between two weeks and a month. We would not settle, lost in court and are now appealing. Thor blamed us and claimed we made the slide out go out of time (not possible) by not pushing the button correctly even though we were trained on every aspect of the coach, or they claimed maybe we bumped it against something (which never happened). There are no dents or blemishes on the outside. They have retrofitted some of the 2014 models with a third track to help hold the weight, but some of the earlier models, like ours have not or cannot be retrofitted with a reinforcing track. We wish there had been a class action suit but in Florida the laws are strongly on the side of the manufacturer. Others we know of in other states who have taken Thor to task have settled out of court but have had to sign a non-disclosure agreement. For that reason none of their problems or the complaints online about this problem could be offered in evidence. We were on our own but there is now a court action on record if you need to use it. Johnson vs Thor Motor Coach. Show less

Below is an e-mail I sent to customer support. On delivery, this unit had a broken bathroom skylight from overtightening the screws. The side panel on the pantry is broken and the gutter in the fridge was laying on a shelf, broken. The gas struts on the awning are both slightly bowed and are getting in a bind. The bad one is the rainwater leak in the wall at the egress window in the bedroom. I didn't know there was a leak until the wall started blistering. Couldn't believe my eyes what I saw up on a ladder. Again, Winnebago just sent the unit out for sale like this. Who does this BS? Winnebago! I have 5 pics of the exterior of this window if I can attach them. Recent e-mail follows. Let me say something right off the bat. I DID NOT push this window out. In case that wasn't clear, I DID NOT push this window out and that's the end of that. When I got on a ladder to cover the window with plastic, I could not believe what I was seeing. What I believe I was seeing was the worse case of shoddy workmanship on installation I have ever seen, and by Winnebago, not the window manufacturer. There is NO Vendor tag on the window. Who does this kind of work then sends the coach to be sold. This is a 2024 piece of crap. I've had more things go wrong with this coach, starting with a bathroom skylight that was cracked, broken and leaking. The Pic with the 25 cent piece is showing this window frame bent/bowed out without any caulking. The other Pics are self explanatory. Let me tell you something else. I bought this at Johnson RV in Fife, Washington. I have never seen a work place filled with so many incompetent people, including the service department. The only one knowing what he was doing was the guy filling in all the loan paperwork. The only thing I noticed during the walk through was that 1 exterior speaker was not working. It took them 8 Weeks, 8 WEEKS to get that speaker working. They ordered another speaker without checking anything else. The speaker was back ordered and took WEEKS to get, and then when they received it, guess what, the new speaker DID NOT work either. If they did not have an extra speaker to try they should of removed one of the interior speakers to try. If it didn't work they would know something was wrong somewhere else. Then it took them WEEKS to figure it out. One more thing. I'm having a Winnebago authorized Mobile RV Repair Co coming out to do the repair. This guy KNOWS HIS STUFF. He took an Airstream and turned it into a mobile Doctor's Office. It's refreshing to meet someone that actually knows what their doing. Next, this really sounds stupid to me, that Winnebago will not pay for the $180 Mobile Service Fee because it's for Convenance. In fife, Washington I wanted the service department to do a few things and inquired about the hourly cost for labor in the service department. They told me their labor for Service is $250 per Hour. $250 PER HOUR! I said no I will do it myself. My Mobile Guy charges $180 service and $120 per hour. So, instead of Convenance, Winnebago wants me to be Inconvenienced, take the coach into a dealership and have it be there for weeks, instead of getting it fixed on site in a day or so. Winnebago would rather have a dealership charge Winnebago $250 per hour fixing the wall and leak. Instead of having my Mobile guy fix it for $120 per hour. That mobile service fee would be more than paid for in 2 hours with labor @ $120 a hour. Winnebago would be saving money every hour after that. I've had it with the incompetence I've seen at the dealerships. Word-of-Mouth Advertising is free and can be good or BAD! Which way do you want to see this go? I want this fixed on sight and Winnebago paying the $180 fee. I don't understand why Winnebago would rather pay more money to get this fixed (MAYBE), at a dealership, when I have a guy who's competent and will do the job right, THE FIRST TIME, and not take weeks Where's the service after the sale? Get lots of attention before the sale, nothing afterwards. I choose Winnebago because the on-line reviews were favorable and I liked the floor plan and the solar. WAS I WRONG! Does Winnebago have any Quality Control? I hate to have to write all this but this is discussing and makes me sick that I could have made a bad choice with Winnebago. If I can't get this resolved favorably I will be doing some online reviews myself. Update: I received an e-mail this morning from Winnebago customer service, 8/28/24, and He acted like I never wrote any of the above. Beware of buying a Winnebago. I bought this in December of 23' and have been fixing crap both myself and a pro ever since. Buy at your own risk. Show less