We sold our property and went full-time RV'ing for over 14,000 miles, almost a year. After 2 other RVs, including a smaller Grand Design 5th wheel (not four seasons) and a Tiffin Phaeton 40' motorhome. Loved the motorhome EXCEPT for the expense. This 39'9" Jayco Pinnacle 5th Wheel is VERY livable, plenty of storage, and the master bath and half bath at entry are very comfortable. YES, we had many small issues and before we set out to adventure and again when we returned for holidays, dealer was able to repair or replace all problems. I believe that all new RVs come from the factory with issues, so the key is a great dealer service department! Now that all problems have been resolved, this RV is solid and performs well. I would buy another Jayco, but would buy a used model that could prove regular maintenance and all warranty work complete. Like ours! Show less

My wife & I fell in love with this Pinnacle after looking at 3 other $80,000 to $100,000 range 5th wheels. We took delivery of our model 36FBTS exactly 2 weeks ago and we have a list of issues: 1) broken light fixture, 2) broken antenna cable, 3) missing guides on sliding doors, 4) tires rubbing on top of wheel wells & slide outs, 5) toilet mounted too high & cracked the flange, 6) trunk door rubs & at times won't open, 7) two clearance lights falling out, 8) door on 1/2 bath warped, 9) very weak (almost NO) brakes, 10) construction debris on tops of slides chewing up the seals, 11) soft floor in main bath feels like it's ready to crack & give way. Overall, VERY BAD Quality Control. Looks like all Jayco is worried about is beating the clock. I owned a 1988 Jayco Designer 5th wheel, and the craftsmanship was far superior then what it is now. WHAT HAPPENED JAYCO ....NO PRIDE IN YOUR PRODUCT ANYMORE??? Thank God I have a GREAT dealer trying desperately to rectify my problems so that I can finally get on the road. Show less

I bought a 2018 Jayco pinnacle 38refs. I purchased used about 6 moths old. Took on a few short trips and everything was good. So took it on a road trip, with in 3 weeks it was falling apart. all the screws inside and out were coming loose even coming up through the floor and I mean 90% of all screws. Spent a day tightening all them back. Lots of trouble with slide motors not working right. Long story short this 5th wheel was literally falling apart. I guess that's why it was traded in so soon. Jayco has a 2 year warranty so I called them and sent pictures of the screws coming up through the floor and all the other problems. They would do nothing because warranty does not transfer to another owner like the auto industry has. we as consumers need for this industry to be regulated for lemons like the automobiles car fax with a rv fax. I have read plenty of other reviews on jayco and I see alot of problems with them. So people be wise before buying your Rv 5th wheel or travel trailer and do some research because these companies don't care because they are not regulated for quality products. I love the 5th wheel. The livability is great but the quality is terrible. Show less

After looking at several 5th wheels, we decided on the Jayco Pinnacle. My wife thought it was too pricey, but we thought that ment it would be better built. It has spent more time at the dealership having warranty issues fix, than we have been on camping trips. Water leaks, electrical issues, hydraulic leaks, drawers won't stay closed, light switches don't work, hot water issues and many more frustrating small problems. I thought for the amount of money they want for these, it would be ready to use when you buy it. Not spending the next 9 months in and out of the service department. We wanted to go south for the winter, they were not able to fix all the problems during that 9 month period. So we are limping from National Park to National Park with are Jayco Lemmon. Have had several new issues arise during our trip. More lights that don't work, heater and A/C run at the same time, more hydraulic and water leaks. I will never buy another Jayco and would and will warn others not to buy a Jayco either. My wife and I are retired, we thought we were upgrading, nothing could be farther from the truth. We just keep waiting to see what breaks next. It has not been the retirement trip we were looking forward to. Don't buy Jayco, you will regret it. I have told them I want my money back, they just keep saying they will fix it, what a joke. Show less

Bought a 2019 Jayco in January 1920 has a two year warranty had a number of issues leaving the lot still having issues with it a year later no help from Jayco a Bish a RVing an Kearney is worthless finally got some help from this RV out of Lincoln but I still have about $20,000 worth of warranty work to do on this unit everybody run from Jayco don’t buy their junk their junk anymore they don’t care what they put out just get them out the door and screw everybody hundred thousand dollars worth of junk anybody looking to buy an RV do not look at Jayco they don’t take care of their customers and they will just put you off and put you off i’ve owned many fifth wheels and never had this kind of problems with him this Jayco is one of the biggest pieces of junk I’ve ever seen shower drain wasn’t hooked up washer hook ups leaked from the factory rust got to be replaced front door don’t seal from the handle down back window seal broke on the thermal pane windows the big kitchen slide with the refrigerator and TV in it won’t pull in right the leveling system don’t work right back up camera quit working screws coming up through the bedroom floor bedroom floor feels weak front decals are cracking from the factory brand new furnace quit working after we use it about four timesI think there needs to be a class action lawsuit filed against Jayco pinnacle Storage compartment door don’t open right screws coming out of the outside metal and I could go on and on and on it just seems every day there’s something new going wrongEverybody run from Jayco do not buy them Show less

This is our 4th Jayco. Traded our 2001 Designer 3610 (which never gave us any problems) for 2016 Pinnacle FBTS because of extra 1/2 bath. Big mistake. The Schwintek slide system is the absolute WORST PIECE OF GARBAGE - underpowered, gets out of sync easily (yes, we followed all directions re: level RV, holding the slide button for an extra 10 seconds after the slide goes in/out, clean the slide tracks, etc.), won't extend or retract completely, slides in or out crookedly and despite manual override - still won't close/open correctly. Had two RV certified techs who had Schwintek training "fix" the problem. Worked once or twice, then same problem. Of course all of this occurred 2 months after warranty. Jayco would not help, local Jayco RV dealer can't guarantee the problem can be found/fixed and Lippert basically told us "tough luck". To add insult to injury, the residential frig died - had a Jayco tech as well as the refrigerator tech for the model we had try and repair the unit and were told the leak was in the side of the frig and we would have to get a new one. To a tune of $800 to remove the old frig which was a major issue since the frig was put on the slide prior to the slide being attached to the coach, and a new, smaller frig was put in its place. This cost was in addition to the cost of the frig. The entire door/frame had to be removed and the old frig had to be taken apart before it could be lifted over the kitchen island and removed. Then, a new smaller frig was placed in the unit. Of course, out of warranty and no help from Jayco. Additionally, the furnace did not work at the beginning of the third season and had to be repaired. We have spent over 3,000 in repairs. This coach is a LEMON. I would NEVER buy a Jayco product again. Get the run-around from Lippert re: Schwintek slides. Who is the idiotic engineer who thought it was a good idea to put a residential frig, stove, fireplace, big screen TV and microwave on one slide????? It's problematic from the start. The other slide with the theatre seating and kitchen table does not have the Schwintek slide system and it works perfectly. Our 2001 Designer NEVER had a problem with the slides. Of course it didn't have the Schwintek slide system, either. This 2016 Pinnacle has only been driven on interstates and for the past two years is on a permanent site in Florida. We are afraid to even think of moving it - since the slide is so unreliable. Run, don't walk, away from ANY coach that has this miserable, underpowered, finnicky, unreliable slide system. I'm so sorry I ever bought this coach and would NEVER buy another Jayco again. Sad because our 2001 was reliable and the slides NEVER EVER gave us a problem. Show less

When we initially went shopping for a new rv we didn't plan to buy the top of the line Pinnacle but talked ourselves into spending the high price expecting to get quality, convenience and comfort from it. We initially felt that it had those features but when we started out on our one year break from the work world to explore North America, the trailer started to show its real self. Within the first few thousand kilometers tire wear resulted from soft springs, the generator had problems, the leveling system had been wired incorrectly at the factory and didn't work right which left us temporarily stranded at one or two campsites. We had problems with the slides. We were driving down the freeway and the power awning rolled itself out in traffic causing quite a stir. On another occasion one set of springs fanned out and the body dropped allowing the inner fender to drag on on the tires. We were on a freeway and thought there was a fire, based on the smoke that bellowed out of the wheel housing. I risked my life getting out of the truck to investigate with traffic zooming past me. We spent a lot of time at a couple of dealerships in the southern USA getting things fixed. One example of the lack of quality at a dealership was that, after they replaced an axle assembly, the u-bolt nuts were stripped leaving those bolts loose. We ultimately took the unit back to the Jayco factory in Indiana where they fixed eveything on our list. We are done with problems now? Not on your life. This last summer we identified bubbling of the wall paneling which indicated water damage. We took it to a private trailer repair shop and they discovered that water had been finding its way under the roof membrane as a result of what appears to be incorrectly installed roof coverage materials. We believe that the leakage has been going on for years and has resulted in a complete deterioration of a portion of the plywood roof sheeting. The repair will cost us over $14,000 and Jayco will not consider taking any responsibility for this error. We sent them pictures and they insist that there are cracks in the silicone on the roof seams even though the repair technician says otherwise. They tell us that they don't cover roof damage and refuse to acknowledge that they are in any way responsible for this problem. We are looking at the actual problem with the experienced eye of a repair technician but yet they won't even consider that they might be at fault. I have asked for diagrams of how the roof covering should be installed so that I can see if they have done it according to their plan but they have failed to provide me with it. Sounds like they have something to hide. Though we initially thought we were buying quality we now see that the quality is questionable and the the support is horrible. I will never buy another Jayco product....ever! Show less