This is our 4th Jayco. Traded our 2001 Designer 3610 (which never gave us any problems) for 2016 Pinnacle FBTS because of extra 1/2 bath. Big mistake. The Schwintek slide system is the absolute WORST PIECE OF GARBAGE - underpowered, gets out of sync easily (yes, we followed all directions re: level RV, holding the slide button for an extra 10 seconds after the slide goes in/out, clean the slide tracks, etc.), won't extend or retract completely, slides in or out crookedly and despite manual override - still won't close/open correctly. Had two RV certified techs who had Schwintek training "fix" the problem. Worked once or twice, then same problem. Of course all of this occurred 2 months after warranty. Jayco would not help, local Jayco RV dealer can't guarantee the problem can be found/fixed and Lippert basically told us "tough luck". To add insult to injury, the residential frig died - had a Jayco tech as well as the refrigerator tech for the model we had try and repair the unit and were told the leak was in the side of the frig and we would have to get a new one. To a tune of $800 to remove the old frig which was a major issue since the frig was put on the slide prior to the slide being attached to the coach, and a new, smaller frig was put in its place. This cost was in addition to the cost of the frig. The entire door/frame had to be removed and the old frig had to be taken apart before it could be lifted over the kitchen island and removed. Then, a new smaller frig was placed in the unit. Of course, out of warranty and no help from Jayco. Additionally, the furnace did not work at the beginning of the third season and had to be repaired. We have spent over 3,000 in repairs. This coach is a LEMON. I would NEVER buy a Jayco product again. Get the run-around from Lippert re: Schwintek slides. Who is the idiotic engineer who thought it was a good idea to put a residential frig, stove, fireplace, big screen TV and microwave on one slide????? It's problematic from the start. The other slide with the theatre seating and kitchen table does not have the Schwintek slide system and it works perfectly. Our 2001 Designer NEVER had a problem with the slides. Of course it didn't have the Schwintek slide system, either. This 2016 Pinnacle has only been driven on interstates and for the past two years is on a permanent site in Florida. We are afraid to even think of moving it - since the slide is so unreliable. Run, don't walk, away from ANY coach that has this miserable, underpowered, finnicky, unreliable slide system. I'm so sorry I ever bought this coach and would NEVER buy another Jayco again. Sad because our 2001 was reliable and the slides NEVER EVER gave us a problem. Show less

When we initially went shopping for a new rv we didn't plan to buy the top of the line Pinnacle but talked ourselves into spending the high price expecting to get quality, convenience and comfort from it. We initially felt that it had those features but when we started out on our one year break from the work world to explore North America, the trailer started to show its real self. Within the first few thousand kilometers tire wear resulted from soft springs, the generator had problems, the leveling system had been wired incorrectly at the factory and didn't work right which left us temporarily stranded at one or two campsites. We had problems with the slides. We were driving down the freeway and the power awning rolled itself out in traffic causing quite a stir. On another occasion one set of springs fanned out and the body dropped allowing the inner fender to drag on on the tires. We were on a freeway and thought there was a fire, based on the smoke that bellowed out of the wheel housing. I risked my life getting out of the truck to investigate with traffic zooming past me. We spent a lot of time at a couple of dealerships in the southern USA getting things fixed. One example of the lack of quality at a dealership was that, after they replaced an axle assembly, the u-bolt nuts were stripped leaving those bolts loose. We ultimately took the unit back to the Jayco factory in Indiana where they fixed eveything on our list. We are done with problems now? Not on your life. This last summer we identified bubbling of the wall paneling which indicated water damage. We took it to a private trailer repair shop and they discovered that water had been finding its way under the roof membrane as a result of what appears to be incorrectly installed roof coverage materials. We believe that the leakage has been going on for years and has resulted in a complete deterioration of a portion of the plywood roof sheeting. The repair will cost us over $14,000 and Jayco will not consider taking any responsibility for this error. We sent them pictures and they insist that there are cracks in the silicone on the roof seams even though the repair technician says otherwise. They tell us that they don't cover roof damage and refuse to acknowledge that they are in any way responsible for this problem. We are looking at the actual problem with the experienced eye of a repair technician but yet they won't even consider that they might be at fault. I have asked for diagrams of how the roof covering should be installed so that I can see if they have done it according to their plan but they have failed to provide me with it. Sounds like they have something to hide. Though we initially thought we were buying quality we now see that the quality is questionable and the the support is horrible. I will never buy another Jayco product....ever! Show less