We traded in our Jayco Eagle for a 2020 Jayco Jay Flight. We loved the Eagle but it was over 6 years old so we figured we would get a new trailer for resale purpose. The layout is the reason we chose the trailer, it was identical to the Eagle which worked so well for our family. We are 2 seasons in and have had all kinds of trouble with this trailer. We went to plug in the TV in the bunk house and the electrical outlet fell apart. Towards the end of season one, the furnace stopped working. The dealer we got to repair it told us that when he took the furnace out, it was already rusted due to a poor design on the outside where there is nothing to deflect the water from coming inside the trailer. Every time it rained the water would run down the pipe and enter the trailer. The furnace cost us $800 and still is not working properly. This season (season 2 ) we were closing down for the winter to discover that the awning motor was ceased. We called the dealership we purchased it from to come and have a look as we could not retract it to close it down. We paid $200 for the site visit and then received an estimate totaling $4639.08. We also discovered while draining the water from the tanks that the outdoor shower head had a hole burned through it. Electrical issues? This was very scary to see; what if a fire ignited while we were sleeping. We called and sent photos in an email to the dealership. We didn't get a reply other than we didn't file a claim before the warranty expired so we would be responsible for the cost. I called Jayco to discuss the poor quality of the trailer. I explained that I am not looking for money. My concern is the quality of the trailer that was sold to me. They do not seem concerned with the issues I described. They just offered to give me the number of other repair companies I may try to fix the awning. They are totally missing the point. I would not recommend this trailer to anyone. Show less

My husband and I bought a Jayco Jay Flight from one of your distributors; Broadmoor RV located in Pasco. Washington. We have had NOTHING but issues with this dealer. We bought our Jayco Jay Flight from them and haven't even had the trailer for a year. We have had to bring the trailer into Broadmoor twice for the AC the first time we did they "claimed" they fixed it, we brought our trailer in 3 times for the refrigerator not working, first time they claimed it was a bad breaker and "switched" it to the spare breaker, which they didn't, the second time they flipped the cooling unit which didn't fix it and the third time they claimed something fell blocking the filter causing the refrigerator to stop. We brought our trailer 3 times because the heater quick working, first time the service department claimed they put a whole new furnace in which was not true cause when we called a service guy to come out and check the trailer he stated they haven't replaced anything, brought it back in and they claimed to "replace" the furnace again, I had to tell the service department it was the thermostat which they gave us a service ticket saying they "replaced" the thermostat. Prior to them "replacing" the thermostat I had to use a command strip to keep it from falling off and when we just got our trailer back stating they replaced the thermostat the old thermostat is still on and still hanging by my command strip. We have had the run around with the service department through this whole thing. This trailer is less than a year old and we have had nothing but problems with then fixing issues we have and Broadmoor lying to us about fixing the issues. We bought the extended warranty so we wouldn't have these issues and yet they still do not do their job. Whomever is running this place is a joke and need to fire EVERYONE and start off new with a competent staff who knows HOW to fix a travel trailer instead of lying to their customers. Got our trailer back that "SUPPOSEDLY" got fixed. And guess what Broadmoor lied AGAIN, big shocker there! We gave them 2 WEEKS to fix the heater, which rattles now once it kicks on, and 2 weeks to fix the fridge, that doesn't keep ANYTHING cold!! This place is a JOKE!!! I am going to spam all my friends and family that NO ONE EVER buy anything from this company. This will be the 5th, FIFTH, time we are having the same issues fixed. 5th ****ing time they supposedly fixed the issues. This company is not honest, they do not have integrity and they do not hold anybody accountable. I work for a company who holds those values to heart and it is shocking to me how much this company only cares about how much money they can make at the cheapest cost, cheapest cost meaning lying to their customers faces!! Show less