My wife and I shopped for months to find our ideal bunkhouse camper. Spent a ton of time comparing and researching various options and we fell in love with the Jay Feather 24bh. We were elated to get a 2021 model new off the showroom floor late last year…..and that’s where our nightmare began. We have had nothing but issues with both the coach and Jayco customer service. EVERY single trip has uncovered a new problem and we’ve quite literally had it in the shop more nights than we’ve spent in it. As this is our 4th trailer we expected the usual break in issues but this was far, far worse than anything we could have imagined. Plumbing, electrical, leaking water on inside walls, bad parts, bad construction, you name it and it’s broken. After 5 trips (including a road trip to the desert in which the AC unit went out) we have said enough is enough and have traded it in for a Grand Design. Totally inexcusable in every sense for a camper that is not even 1 year old yet to have these types of issues. Tried calling Jayco for support and they basically told us to pound sand. Dealership has been great but we will NEVER consider anything in the Jayco line of products again. They have lost a customer for life. Everything’s was covered under warranty but the hassle of dealing with this Jayco product has taken the fun out of camping for us and we decided to go in another direction. Do yourself a favor and avoid, avoid, avoid this unit. Your future self will thank you Show less

Jayco brand loyalty customers for over 35 years. . .UNTIL NOW! Purchased a new Jay Feather 22RB in November 2019, prior to Covid shutdowns thru 2020. This rig has hardly been used (maybe 10 times with less than 500 road miles) but has had a LOT of repairs, recalls, and major item replacements. Most of these issues arose during our warranty periods, BUT each service visit took extremely long periods of time (months) to complete. We have had to replace the electrical circuit board to the furnace, the electric jack, the entire entry door and trims twice (and service neglected to replace exterior decals), replace and fix interior shower components, shower sliding door, gas connections, step down regulator, and there was a 6 month period where we were not able to use our gas stove due to a manufacturer safety recall and no replacement parts. Presently, after one use in April 2023, the slide out is out of alignment, and apparently a key gasket was never installed to stop road water from entering the rig. Additionally, the A/C quit working on our last outing August 2022. Needless to say, other than the toilet and refrigerator, there's not much left to replace, repair, or recall! Hopefully I didn't just jinx us!!! Our advice, DON'T purchase a Jayco unless you don't mind having it out of service more than in recreational use. For whatever reasons, Jayco's quality control, install of low-quality products, and "we don't care" customer service, are well below the industry standards we have relied on for the past 35 years. Total disappointment. No longer a brand loyalty customer. Show less