Our 2019 MDQS slide has been broken since before we left the dealer. When we arrived at Gillette Interstate RV to pick up our brand new unit the slide did not work properly. It is the slide with the refrigerator. Our Salesman Mike Taravella immediately stated that it was not their problem it was Jayco's since they were the manufacturer. Our salesman spent a total of 3 minutes passing us along to someone else to assist us. The technicians worked all day on it replacing wiring harness and swapping out motors, to no avail. Since we had rented a campground near by for the night they let us take it because we were able to get the slide out an inch at a time. The technicians said it would be ok and they were ordering a new wiring harness and would replace it the following day. In the morning when we tried to put the slide in to bring the unit back so they could work on it, the slide would not budge. Gillette sent the techs out to the campsite where they worked on it until they could manually get the slide in and we were able to get it back to the dealer. When the new parts arrived unfortunately they were not the fix. We tried talking to the Gillette Interstate RV General manager Stuart Brabant but he never even came out to the service bay and we were told he was unavailable, we asked that he please call us as we just purchased a $70,000 unit from his dealership that was broken. I then took matters into my own hands and reached out to the Jayco. I was directed to Rodney who was helpful and sympathetic to our situation and and arranged for the Pinnacle 37MDQS to be brought back to the manufacturing facility and be repaired. We left to head home as there was nothing more we could do. About a week later arrangements were made to deliver it to us at the campground we rented for the summer. We were in the process of becoming full time RVers and our home was listed on the market for sale. Glad that we would have the fifth wheel to reside in the rest of the summer we excitedly met the transport guy at the campground. He placed the fifth wheel on the lot and asked us to sign and confirm he delivered it and that there was no exterior damage. We agreed and asked him to wait while we tried the "slide" to our utter disappointment it would not go out. The delivery guy was kind enough to hang out with us for an additional 2 hours as we contacted Jayco to see if he could bring it back. Finally Rodney at Jayco told us to let the delivery driver go as they did not authorize him to bring it back. Jayco is sending someone out to look at it but I am a bit sceptical that it will get fixed seeing that no one has been able to fix it yet. So here we sit with a brand new unit that is broken.... I am so disheartened. I wrote to Mr. Derald Bontrager the Chief Executive Officer of Jayco, Inc. and pleaded for them to take this one back and give us a new one because I think this one is a lemon. It is not fair to expect us to have to keep a defective unit. Our dream has turned into a nightmare... I will post an update if we ever get this resolved. Show less