I bought a 2019 Heartland Prowler Lynx 30 travel trailer a few months ago. We have literally lived in this thing for 2 months while we build a house and I have already had to replace the thermostat twice. Additionally, water leaks around the toilet when you flush it, the trim that separates the sofa from the dining table is coming apart, and as of 2 days ago, the furnace stopped working. So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so I've already set this thing up on jacks and installed plywood around the bottom for the winter. Not to mention, I had to have it delivered because I didn't have anything to pull it with. Therefore, taking it back wasn't an option. Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy. Incidentally, this particular thermostat has HORRIBLE reviews on Amazon. I finally managed to get the setting on the 2nd thermostat to stay put. You just can't adjust it or it goes crazy. I called Heartland and they couldn't recommend any other thermostats I could get as an alternative. Seriously? So I'm stuck either paying an electrician to come fix it or spend about the same amount of money, if not more, having it hauled 120 miles? I won't even get into the other problems, as they have not been resolved either. I thought buying a new RV and reselling after I built my home would be preferable to renting, WRONG ! Plus, I thought we may want to keep it afterwards and maybe go camping occasionally. Ummm, I don't think so. This piece of trash is most likely to leave me stranded or blow up and night in my sleep. This is my 1st RV experience and it will be the LAST ! Heartland has left a lasting bad impression on this first time RV'er. I would recommend this product to anyone ! Show less

I have a 2019 255 LX prowler, it has been a problem Every since I bought it it’s junk, I’ve called the manufacturer and I also called the people that I bought the RV from and they tell me that it’s out of warranty but I don’t understand how it’s out of warranty it’s only 18 months old however the following problems exist, Ac doesn’t work, The refrigerator quit, The water heater is constantly failing, Not to mention that I fell through the floor because apparently whoever assembled this camper did not know That a rubber grommet goes on the drain of the tub which was not properly secured to the P-trap into which it was loose too. And had been leaking water for sometime now but it wasn’t visible to me. In a 46 x 46 area there was no screws holding the wood in place Fascinating it to the floor joists. This is called structural support for the cabinets to fail in supporting the refrigerator and the stove all framework under the bottom of the cabinets are cracked and the rot goes under the cabinets all the way from the The bedroom on an angle to the rear door all the way to the rear window. The people at heartland said that there’s nothing that they could do for me that I should be looking for water dripping from under the camper, I said that’s impossible to do because I work 8 to 12 hours a day and wouldn’t know it but anyway it’s a manufactures defect and they should have to fix it or put me in a new camper. My rating on this camper is a -100. Show less