I bought a 2019 Heartland Prowler Lynx 30 travel trailer a few months ago. We have literally lived in this thing for 2 months while we build a house and I have already had to replace the thermostat twice. Additionally, water leaks around the toilet when you flush it, the trim that separates the sofa from the dining table is coming apart, and as of 2 days ago, the furnace stopped working. So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so I've already set this thing up on jacks and installed plywood around the bottom for the winter. Not to mention, I had to have it delivered because I didn't have anything to pull it with. Therefore, taking it back wasn't an option. Besides, I'd be out more money doing that than if I replaced the thermostat. In Heartland's defense, in this one instance, they decided to mail me a replacement thermostat for free, instead of requiring me bring the RV to them. I installed it and same problem; the settings jump around like crazy. Incidentally, this particular thermostat has HORRIBLE reviews on Amazon. I finally managed to get the setting on the 2nd thermostat to stay put. You just can't adjust it or it goes crazy. I called Heartland and they couldn't recommend any other thermostats I could get as an alternative. Seriously? So I'm stuck either paying an electrician to come fix it or spend about the same amount of money, if not more, having it hauled 120 miles? I won't even get into the other problems, as they have not been resolved either. I thought buying a new RV and reselling after I built my home would be preferable to renting, WRONG ! Plus, I thought we may want to keep it afterwards and maybe go camping occasionally. Ummm, I don't think so. This piece of trash is most likely to leave me stranded or blow up and night in my sleep. This is my 1st RV experience and it will be the LAST ! Heartland has left a lasting bad impression on this first time RV'er. I would recommend this product to anyone ! Show less