We purchased the 2017 heartland mallard m33 in october 2016. We have had problems from day 1. We suffered through heat and air not working and the list goes on... light fell off, slide out did not work properly, etc. We spent a lot of money on our camper thinking it would provide years of enjoyment but it has been nothing but a head ache! Dealer has not been helpful or cooperative! very little communication and they just keep putting us off! They have had our camper for 2 months and parts are still not ordered!!!! We are in the process of looking for a new camper!!! WE are very disappointed in heartland! Show less

2022 Heartland mallard M32, there was issues before I even signed the contract. There was mold growing under the bed due to a leaking window from the factory. They will not replace the window under warranty it was denied,they are replaceing the wood under the bed. I told by the service department that Heartland has tightened down on warranty claims and I can see why they would go bankrupt if they had to fix all the problems. The workmanship is very very poor plus they are cutting corners where ever they can. For example there are places around the floor and ceiling where you think they forgot to put trim, but no they just don't put it on your left with looking at paneling ends with Staples. To many issues to list I need the time to fix them. Don't sign the papers unless it is perfect, no will help you after it leaves the lot. Show less

My wife liked the floor plan of this unit I wanted to buy a Passport. We bought this Mallard new 2016 and have had nothing but problems with it first trip outdoor kitchen hatch leaked water around seals took three 60 mile trips to camping world to get that fixed next trip stabalizer jacks stopped working electrical problem LED lights on front quit electrical ( Recall for fire hazard no notification)monitoring panel stopped working wire pulled out of loose wire nut furnace quit while on deer hunting trip igniter took 3 months to get it replaced under warranty for all of these. Out of warranty front bedroom lights quit working (wire nut loose wire pulled out) lights in kitchen quit (Wire nut issue wire pulled out) Slide out in the Bunk house quit working no power to switch found loose wire nut which did not correct problem called Heartland for guidance service dpatment told me if it was not a fuse they didn't know but may be bad motor which I bought which didn't correct problem. Toilet leaked bad preassure valve Water pump quit working replaced pump. Heartland kept telling me to take camper into dealer out of warranty at $145.00 per hour and a 120 mile round trip and loss of use for weeks at a time which being a campground manager I could not do. All of these issues were or are caused by piss poor quality If I knew then what know now I would have went with the Passport. Will never buy a Heartland product again. Show less

Thor industries should be ashamed of themselves for scamming people out of money by taking a cardboard box, disguising it to make it look good quality, and then charging a ridiculous amount. I have had my heartland mallard for a little over a year and it is leaking from every window, every skylight opening, and every vent every time it rains. It has a Crack on the roof which has led to roof feeling waterlogged or like it will cave in at any moment. The ac kicks on and off repeatedly leading to high power use. I have already had to replace the faucet and shower head. All the trimming was falling off within the first month. The screen doors never were made to latch because they are too narrow for the frames. The fireplace/heater rattles when you turn it on like it will give at any moment. Let me not forget the huge piece of wooden panel above the kids bunk randomly falling off because it was held with staples (that could have hit one of my children) The awning won't stay plugged in and the tank sensors don't ever work right. To make matters worst.... the warranty isn't worth a flip. I took it for problems I was having with ac and trimming and they kept it for over about 2 months and fixed nothing outside of stapling the trimming back on. So now as a single mom of 2, I'm having to pay a $45,000 loan on a camper that hasn't even lasted a year. DO NOT BUY FROM THIS COMPANY. It's all about making money at no expense. Quality doesn't exist and I'm so sick to my stomach about it. Show less