Let's start, Camper is great 1st 2 years. Roof split while on camping trip. Sealed it myself. Refused to honor warranty. Heartland factory left off strip joining the metal roof to the rubber roof. My dealer even said the mfg left it off. We sent pictures to factory, they denied any issue. mfg turned blind eye. Said it was owner responsibility, only 1 yr warranty on roof. cost me $850. Drip edge was spliced dead center of door. Factory would not honor request, dealer fixed it- haven't been in the rain yet to see if fixed. When it rains pour at door. Heater went out. Stabilized jack went out. Not covered ext warr. not covered.I am glad I purchased the Diamond extended warranty. Light in awning went out. Not covered. My bill was $1500. Better buy the best extended warranty, repair costs are expensive. Faucet leaked- cheap faucet-warranty fixed it after 2nd year. over all we love our camper, even though it has it's problems. Campers are like boats- It's a hole on wheels you throw money at. You are on your own dealing with the mfg. Dealers can help if you buy extended warranty. My warranty has saved me lots of money. Show less