Have enjoyed owning this camper but had some issues that needed warranty repair. Of course heartland said they would take care of it and just have a repair tech call them with an estimate That’s when they decided that they would not cover the cost of the repair since we needed mobile service We live in our camper and have no place to stay if we take it to a shop which would keep it for weeks on end Some one of this caliber couldn’t fork out an extra fifty bucks to take care of a warranty issue this is my first heartland and my last heartland Show less

We bought the trailer brand new from the dealership. The first thing we noticed was the entire inside of the trailer was soaked after traveling through a rainstorm. Both Heartland and the dealer did not want to fix but Heartland Warranty suggested to file an insurance claim and they would then fix it. After posting a video of the water leak on the Heartland website did they get interested in fixing the leak. The wiper seal was torn. The next thing was the converter and microwave were destroyed due to low voltage. Both the dealer and Heartland would not fix cause they stated that it was a problem at the campsite. Their suggestion was to file a claim against the campground. Spent better part of this season trying to figure out the electrical issues. No dealer could tell me why the trailer had an open neutral. Pulled the 50 amp plug from the back of the trailer and found that Heartland had broke the plug on the backside of the wall. They decided to use it anyway and just taped over the screws. All of the screws were loose causing the open neutral. Heartland declined to reimburse me for a $67.00 part as it was out of warranty. The caliber of a company is measured after the sale. I will never buy and suggest to everyone else to purchase a Thor Industry product as the service after the sale is not in line with their own Corporate Standards. Show less

We bought our brand new Heartland 26LRSS King, Caliber Edition, TT in April 2017. We've had it out on several short and long trips already. Overall we are very pleased with our purchase. With the King slide and lots of windows it feels like a much larger TT than it is. Layout: The layout in the TT functions pretty good for us. My only complaint is with the bathroom. I'm short at 5'2", the mirrors on the cabinets in the bathroom are set so high that I can only see my eyebrows on up. Unless I stand on my toes. But what I really like is the amount of medicine cabinet space, much more than most units in this size category. And I wish there was just a little more space in the bathroom, it's pretty tiny. Quality: Nothing major has gone wrong. All systems seem to function as they should. In May we got caught in a spring snow that dumped 12 inches of snow on us. We stayed warm and cozy and nothing froze up since it has a heated & enclosed underbelly. And we were just out in Mesa, AZ with 104º heat and we stayed nice and cool with the A/C on. The only reason I didn't give this a 5 star on quality is because we've had little issues that my husband fixed himself. EX: the microwave frame that holds the unit in it's shelving, there was a screw missing on one side and the microwave slid a little out of the shelf. We were on the road at the time and hubby just went to an ACE hardware store, got a screw and secured the microwave himself. Several of our kitchen cabinet doors have come loose and hubby fixed those as well. Other than that, it's been a solid unit so far. No major problems at all. Towing: We pull it with our 2016 Ford F-150 with Eco Boost. Since this is considered a light unit our truck has no problem pulling it, even in the Rocky Mountains which we visit a lot since we live in Colorado. Warranty Support: We haven't turned anything into warranty support yet as there has been only minor things wrong that happened while out on long trips and we've just dealt with them ourselves, as mentioned above. One other thing we did was buy a different mattress. Most RV mattresses are not up to our standards and we want to sleep comfortably while on the road, just like at home. I will say that on our longest trip we've had with this we toured the plant in Elkhart Indiana where these are made. We saw a whole line of North trails on the assembly line and the plant manager gave us the tour. We were pretty impressed. It's little things that a lot of people don't notice. Heating vents are in the walls not on the floor. Walkable roof. More insulation than a lot of brands. Thicker walls than a lot of brands. Overall we are very pleased with our Heartland North Trail. Show less