We bought the trailer brand new from the dealership. The first thing we noticed was the entire inside of the trailer was soaked after traveling through a rainstorm. Both Heartland and the dealer did not want to fix but Heartland Warranty suggested to file an insurance claim and they would then fix it. After posting a video of the water leak on the Heartland website did they get interested in fixing the leak. The wiper seal was torn. The next thing was the converter and microwave were destroyed due to low voltage. Both the dealer and Heartland would not fix cause they stated that it was a problem at the campsite. Their suggestion was to file a claim against the campground. Spent better part of this season trying to figure out the electrical issues. No dealer could tell me why the trailer had an open neutral. Pulled the 50 amp plug from the back of the trailer and found that Heartland had broke the plug on the backside of the wall. They decided to use it anyway and just taped over the screws. All of the screws were loose causing the open neutral. Heartland declined to reimburse me for a $67.00 part as it was out of warranty. The caliber of a company is measured after the sale. I will never buy and suggest to everyone else to purchase a Thor Industry product as the service after the sale is not in line with their own Corporate Standards. Show less