We Love our Big Country 4010RD very much, We bought it New, Picked it up 3 Weeks after it was built. We did have some Issues, about 13 factory defaults within our first year. Heartland did a great job with assisting us with all of them. Sent parts to me and also to the dealers who worked on our RV. We feel that they need to improve the fireplace, we and many other RVers we encountered went through multiple fireplaces. I also feel that they should give a 2 year warranty and not just a one year. One of my big complaints about the building of this 4010RD is that I do not agree that they put a large A/C unit on the front that makes the height 13'6" the max any RV can be. They should put a Low Profile A/C on all that would be close to 13'6".. That would give us maybe 6 inches lower clearance then we are now. I do think that the builders need to be a little more focused on paying attention to details. Another design flaw is the sewer drain, it is to low to the ground, I had to get mine lifted about 6 inches, I almost broke mine off, it was about 5 inches off the ground. Also almost 90% of the screws in our RV were not put in straight. More Quality control in the building of Heartland campers. We are on our third year and have broken in our RV, we have had very little problems now, like moldings coming loose, LED lights going out. plastic part on windows are breaking off. Need to make these part metal especially being Full time RVs. I would have made some requests if I were to buy new again, A/C would have been replaced with a low profile A/C. The Tires would be G rated tires like the ones we have, Sailun tires, they are great tires. Have had no issues with them. Make sure all lights in and out are all LED. Show less

Heartland will never get my business again. We bought our 2021 Big Country 3155RLK in March, 2021. It’s 24 months old, and it’s been in the repair shop for 13 months. We’ve experienced a problem (or 2, or 3) with nearly every system in the unit. Since it was built during the pandemic, perhaps the factory couldn’t get enough workers, and couldn’t train what they had. The demand for RV’s hit a peak about the time this one was built, and I am sure the factory simply decided to shove the crap out the door and let the dealers deal with the problems. Our dealership has over 200 units waiting to be repaired. The problems have included a severe hydraulic fluid leak, discovered on the way home when we first picked it up, a loose refrigerator that caused the trim above it to fracture, every interior wall has come apart (they are panels that are held together with staples but no glue), the television cabling has never worked correctly, all of the furniture has come unfastened from the floor (the couch moved around while traveling so much that the rear wall separated from the unit and the side walls came apart), and about 50 additional warranty issues. Our service advisor (no longer with the dealership) told us that these trailers are not really built to be hauled down the road. I asked her what part of “travel trailer” did she not understand? On a trip last summer, we stopped in Elkhart IN at the factory to talk about the quality issues, but the customer service people would not talk with us. Currently, it’s been at the dealer over six months waiting for parts and repairs. They’ve had it longer than we have. Show less