Bought a new Grand design 15RB in September of 23. One problem after another. It’s been in the shop as long as it’s been out., leaking shower twice, brakes locking up while driving, then no brake pads on one side. We have been battling Grand design the whole way. Our “customer service “ rep, LElizabeth Rock, has been aloof, or just ignores us. We hear from her when we file BBB complaints. We’ve had 2 so far. Going to the AG in Indiana next. DONT BUY A GRAND DESIGN! The customer service stops when you sign the contract. Show less

There is much to love about our 2015 379FL: floor plan , design, living area, etc. Here is what to hate: After 2 summers, the upholstery on our recliners began to tear in the head area. Now the faux-leather is beginning to shred all over the chairs. And I do mean SHRED! Looks like someone took a knife and began slashing. The material is paper-thin, so not sure repair is even in the cards. We have not contacted Grand Design yet, so I can't speak to that. I did call them regarding a question we had early on and they never called me back..thus the 2star rating. I'm assuming we won't get much help as the warranty period is expired. On the Grand Design Forum, one person responded that the upholstery has been an issue, but our dealer said they have no complaints registered. I'm about to be the first, I guess. Show less

Do not walk, RUN to a different manufacturer to purchase an RV. we've had so many problems with our 2018 Imagine 3170BH its impossible to detail them all here. Our biggest complaints are the water leaks causing mold growth and electrical problems. We've never had electricity in the outdoor kitchen and now have had so many problems with the heating/furnace that it has become become necessary to have a second thermostat just to run the furnace. These Rv's are poorly constructed and are fire hazards due to the electrical issues. Grand Design has never been responsive nor has the dealer. We've given up trying to work with either so absolutely can not recommend buying any of Grand Design models. These RV'S cost a higher premium so buy something less expensive, it will be even more economical in the long run. Show less

We just bought it last month, so will update as it gets some wear and tear. First, love the floorplan and overall quality, as well as the lighter tone in floor and furnishings from prior models. No complaints yet about quality/durability, but we are newbies still. Grand Design has clearly thought about a lot of issues and incorporated them into the design. Quality control seems good. A few minor points that could have been better designed: (1) access to water valves is difficult and not well covered by the handbook; (2) with dog-friendly features like a built-in dog bowl drawer, you would think the screen door would be constructed to prevent dogs from bolting through it (but it is not); (3) I'm sorry, but what is the point of including a quilt for the bed that is dry clean only? Really? Have you met many campers who want to dry clean anything in the camper? (4) There is a decent amount of storage place, but it is not all that practical; consider including a compartment that works for a small trash can, as well as perhaps fewer, but bigger, compartments over the seating area and above the stove. Overall, though, we are very happy with this. Works great for our empty nest travel with our puppies. Gave warranty/support a middle-of-the-road rating for now because we really don't know. Show less

Purchase of this trailer was really easy. The sales staff and technicians were very helpful but not very thorough. This being our first new RV. We took delivery this weekend and immediately went camping. All major items worked as expected. We did find quite a few workmanship issues: 1. All wood corners that were wrapped were bubbled, some were split. We did not expect the fit and finish to be that bad. 2. Entry door sticks at upper corner. 3. Large bubble under the floor covering near the door. To put it bluntly, the cabinet workmanship was more than shoddy! All four oorner's of the sink island were split and bubbled. Trim on pantry corner also separated and bubbled, trim above couch excessively stapled and also bubbled. I take fault in not refusing the trailer based on the workmanship. We were so excited about purchase and looking forward to many trips in the new RV that we just assumed workmanship would not be an issue. Now it remains to be determined if the factory actually comes thru with replacement cabinets and /or we find more hidden issues? (photo's will be sent to the dealer to be forwarded to the manufacturer. Looks like we purchased a Monday/Friday production RV. Grand Design does not appear to have a means for customer complaints so I guess my only option is to place our complaints here and with the dealer. I suggest to all potential buyers to closely check your new trailer prior to purchase. Lets hope my closest repair shop is open to making the needed repairs in a timely fashion. Show less

Pulling w/ a Ford F-350 diesel this tows great. We bought used about 4 months ago. It has been a fantastic trailer, very comfortable for 2 adults and an active dog. We looked for about a year for what we wanted. This checked most of the boxes and is our 3 rd. RV. I like the 16” G rated tires w/ 7K axles. Interior is well thought out and very comfortable. We compared it to Vanleigh Vilano and Grand Design Solitude. The pin weight and total weigh is lighter on this CC. I feel the construction on this very close for $15 less. We have weathered tropical storms in this w/ no effect- over 12” of rain in 5 days w/ wind gusts of 35 mph. Only two complaints. The “One Touch” is mounted where you have to open the slide to get to it-changed on later model year. There is an outside “Sewer Hose Storage” port on the side of the camper, above the bay storage doors. Might be a port to get to wiring, but No Way I would put sewer hose in side of camper. Lots of room, no problem in having 2 extra people stay a week. We had a Forest River before, but this a step above. Show less

We like our Airstream but there have been problems and really, too many for what Thor charges. About $5000 - $10,000 less would be more reasonable considering the build quality. Fortunately, we're do-it-yourselfers and have remedied the problems we've encountered. But what about those that don't have or are unwilling to acquire the skills necessary to fix them? That's a topic we cover when on some of our journeys: can you imagine not knowing how to fix some of the things an RV-er will have and then having to take it in to the dealer? A lot of RV service epitomizes bottom-of-the-barrel customer relationships and quality of work is seriously lacking, generally. Believe us, the problems will be there whether you spend six figures or a low-5 number on another brand. Expect that assembly problems will be part of your complaints on any brand and again, Airstream is no better or worse. Airstream fanboys will say, 'oh, the quality is great and we love our Airstream' and for a few, that's an accurate assessment. Some Airstreams are 'tongue-heavy'. Airstreams' specs say the tongue on our Flying Cloud weighs over 800 lbs. That's a good deal over the general guideline of 10% of the total weight of the trailer. No comment from Airstream (ever) on this and we deal with it. I do not know how other brands fare in this area, BTW. Would we buy another Airstream? I think we'd try Lance, Grand Design or a couple of other brands next. They won't hold their value as well as the Airstream does but that's because of the 'cachet' Airstream has, certainly not the build quality but the fact that it's an iconic brand. Other than aerodynamics (which are great) it does not do anything better than the average other RV. Do a search under 'cabinets falling Airstream' or 'skin buckling Airstream' which is this brand's Achilles heel. Each brand has its own unique failings, not just Airstream. And this is not an indictment of Airstream but just one of those 'to be dealt with' things. We like our Airstream but we also realize that it will require constant maintenance like any other RV does, not more and not less. If you're not willing to learn some basic skills in repair, rent an RV for your trips. Yes, I know you may pay a lot for your RV but price in an RV does not equate with quality like it does (generally) for a car. Paying megabucks for a trailer does not entitle you to hands-off or trouble-free ownership. Show less

We bought a brand new Solitude at the first of the year. Due to COVID19 the trailer was in storage until June. We stocked the trailer during this down time. Every time we went out to the trailer the battery was dead. When we hooked up the trailer to the truck to move it to a place where we could work on it the stabilizers failed to move. I leaned against a wall in the bed room and the lights went out. When we finally took the trailer out for the maiden voyage, the washer valve leaked gallons of water onto the floor. We found that the stabilizers had a short, there was a short in a light switch in the bedroom, the faucet for the washer was broken. Your quality control is horrible during your manufacturing process. After the maiden voyage with you elite trailer I would not wish the ownership of your trailers on to my worst enemy. The trailer spent weeks in the dealership for repairs (about 5 weeks to get repairs made) Slowest repairs at your dealership. Many of our complaints could not be duplicated in the repair shop so not everything was fixed. Will have to see on the next trip if these other un-fixed items were due to all the electrical shorts in the trailer. Spent over $1,000.00 for a Solar panel and additional battery. Worst trailer of the year award goes to Grand Design Solitude. Would give you less rating than a one, but your scale does not go that low. Thank you for your verbal concern. The dealer said nothing was wrong with the battery and they did not fix or repair the battery. They did sell me a second battery in an attempt to stop the dead battery every time we go to the trailer. I added the solar panel in an attempt to solve the problem myself. Will go out to the trailer this weekend and see if I have two dead batteries or if the solar panel will keep them charged. If you think all the issues have been addressed, then your wrong. Electrical shorts in a trailer are a dangerous situation and can cause a fire while we are in the trailer. You might want to address the bigger issue of quality control in your production line. If your people had tested the stabilizer system then they would have seen the issue before the trailer went on the market. Had your people inspected the dead battery issue before the trailer was sold then there would not have been any dangerous issue that the new owners would have to address. PUTTING PEOPLE'S LIVES AT STAKE WITH SELLING A TRAILER WITH NUMEROUS ELECTRICAL SHORTS IN YOUR PRODUCT IS UNACCEPTABLE. Show less

We bought this trailer 2 years old and have had it 3 years ourselves. The original buyer must have had all the initial problems fixed because we have had ZERO problems with it, We take long weekends with it about 6 times a year and it is also used as overflow space from May to October at our mountain cabin. Our previous 5th wheel floorplan no longer worked and I considered just selling it without replacing it until I saw the updated bunkhouse RV models. My wife had come to dislike using our old trailer but LOVES this Grand Design because the bathroom is now up front and the bunk beds are in a separate bedroom in the rear. Now grandkids can take naps during the day and we can still be inside. This model has an unbelievable amount of kitchen countertop space and I like having countertop space along side the stove so I can have ingredients right there ready to add to the pot, and plates right there ready to dish out the meal, etc. I do have several complaints about design features, some of these GD has revised in newer years. For me, some I have remodeled myself, and some still left to do. The build quality is very good, design and liveability is average. There was a lot of hidden wasted space in the bunk house and a cubby was inset above a stack of 4 drawers. This cubby shelf was only made of cheap paneling so it was only good for pillows. Behind those drawers was another 12 inches of empty space. And the top bunk was very narrow, I was afraid somebody would roll over and fall off it. So my woodworking brother built entirely new full depth drawers that hold a ton more items and we put the "cubby" on the floor so that I could store cases of bottled water out of the way. There was a drawer under the bottom bunk but behind it was about 8 to 10 sq feet of hidden empty space. I removed the drawer and opened up that space for more bottled water and big bags of charcoal, etc. We framed out the top bunk to make it as wide as the bottom bunk to make it safer and more comfortable. The only heater vent in the living room was in the rear by the bunkhouse door so the front area was colder. Other Reflection models have a heater vent in the steps to the front bedroom so I put one in myself. The heater vent for the bathroom/front bedroom was a horrible design and not efficient so I put in flexible ducts to properly distrubute heat to the bedroom vent. The kitchen in my 2018 only has drawers under the counters so there isn't a good place to put pots & pans. Newer models had a fireplace put in there and that took up even more storage. Now the fireplace is gone and GD has put in real cabinets for pots/pans and added other drawers. That's a much better setup than I have. I may convert some of my drawers to cabinets. I didn't like having to open a cabinet door to get to the control panel to turn on the living room lights, so I moved the switch next to the thermostat and made it a dimmer switch. There was only ONE usb charging port in the whole trailer. That's crazy. So I put one in the nightstand in the front bedroom and one in the living room in an overhead cabinet. We dry camp a lot and run off 12v so I needed those usb plugs. I've beefed up some of the areas GD cheaped out on, such as the plastic saddle pans in the pass through storage. There was no support under them so they would break and stuff would fall onto the road so I could run it over. The wall divider in the pass through was flimsy paneling so I put in 3/4 inch plywood so I could mount battery terminals and other things to it. The shower control valves had no structural support behind them and the whole shower flexed and would eventually crack. So I carefully cut out the panel in the closet to put in extra wood framing to prevent the shower enclosure from flexing and screwed the shower controls to that framing. Reinstalled the closet panel with screws in case I ever need access again. I put 4 deep cycle batteries in and I have 2 200 watt solar panels that I place on the ground in the sun to charge them. I like to park the trailer itself in the shade to keep it cool, so roof mounted solar panels wouldn't work. I can move the panels to get the best angle. I have a quick connect on the wire from the panels to the solar controller so it's easy to connect them. Now the trailer is almost exactly how I want it. Show less