Everyone. My husband and I WERE huge Grand Design fans. That is until our May 2020 purchase of a 2021 Grand Design!! We previously own a 2017 Grand Design reflection 3315RLST which was TOP quality!!! We bought the 3315RLST to have more room for full time volunteering for a Corps of Engineers campground on a local lake. 3 yrs later we gave up th position and begin camping again but the unit was so big it was hard to get sites. Based on our experience with Grand Design we knew our next unit would be Grand Design.. Here we are a year after that VERY BAD purchase with problems that continue.. After almost 6 months of unit at dealership Show less

This RV is a piece of junk. We bought it brand new. Very poor quality. Furniture is cracking and peeling. We have went through tons of light bulbs because of poor quality lighting. Had to have a new air conditioner installed within one year of purchase. Refrigerator burns through fuses. Bed lift stopped within months of purchase. Cheap TV and does not work through the speaker system throughout the trailer. Here is the best of all. We are on a permanent site and do not travel in it. I cannot imagine the problems we would have if we were on the road. Run away from the Grand Design Reflection. Show less

My wife and I had a very nice Forest River Blue Ridge for several years, but unfortunately, several minor inconveniences and shortcomings caused us to look for a replacement. A Grand Design Reflection was on our short list when we bought the Blue Ridge, and my wife was immediately drawn to the Solitude this time around. Our only real limitation was overall length due to the available parking area on our property, and the 310GK-R was ideal in that regard. We are completely satisfied with the Solitude's quality and design. We ordered the unit with a queen bed and did not desire a washer/dryer or dishwasher, as we are not full-timers. Therefore, we have an abundance of storage in the living areas, especially with the addition of some strategically-placed shelving in the bedroom closet area. We had no need for the outside pull-out kitchen or generator, so there is space underneath for everything we typically carry. Over the 14-or-so months since delivery, we experienced only two problems of note. The first was a defective temperature control on our Furrion oven, where the selected temp would not match either the displayed temp or the actual interior temp. GD replaced the oven. Second, a compressor controller in the living area air conditioner failed. This was easily resolved via the Coleman AC warranty. The Solitude is equipped with desirable features we never had before, like a built-in vacuum cleaner system, a second awning on the living-side slide-out, a retractable TV in the living area, very comfortable reclining/heated/massaging/lighted theatre seating, a full-size pantry and one-key access to all exterior door locks. The interior cabinetry is very attactive, and the lighting is intelligently placed throughout. Perhaps the major selling feature for my wife is the abundance of windows, which gives the camper a very roomy open, airy feel. At this point we are extremely pleased with our Solitude and we expect it will serve us well for years to come. Show less

To whom it concerns. We purchased a Reflection 303 RLS In 2016. It is registered as a 2017. We have had numerous problems. First gas regulators (twice), then kitchen slide mechanism, a bad window needing replacement, drawer slides, water pump (twice), dump valve cables, the theater seats peeling, Fireplace replaced, had to have spring hangers rewelded and beefed up, wheel seals leaking, I haven't mentioned the end table shelf collapsing with nothing in it, two heat ducks not connected, the awning mounting brackets coming loose had to be refastened, couple electric outlets broke and now the worst. The roof leaks and the dining/living room slide is gouging the floor. This last part happened on our travels down to Texas from Custer State park in South Dakota. Apparently the roof membrane ballooned up and tore loose the caulking and now is loose and tore away from the front vent. The slide is digging into the vinyl flooring when it goes in and out. I contacted your customer service to be told so sorry but your out of warranty. The twelve year warranty on the roof dose not apply to installation. Totally useless warranty. Our trailer sits for about 10 months out of the year. I have taken great care of our trailer. Making sure everything is caulked or sealed, washing and waxing, repacking wheel bearings, replaced spring bushings, and added Sumosprings trailer helper springs because of unbalanced design from manufacturer. They only have capacity of 500 lbs at half compression. Helped with the tilt to the street side. From the factory 638 lbs heavier on street side empty. Replaced Westlake tires with Goodyear Endurance and had them balanced. I travel cautiously, no faster then 60 mph, try to avoid sharp turns and twisting as much as possible. Have had trailer weighed several times to make sure of loading. Never over loaded. We are at our witts end. This has totally destroyed my wife's desire to travel and volunteer at federal, state and county parks. Giving back for all the years we have camped. Back in 2003 we purchased a Hornet fifth wheel new and not one single problem with that trailer. We used that trailer a lot including living in it while I built our cabin. That trailer sat maybe 3 months of the year. We had it for seven years. We purchased a Grand Design based on what was supposed to be quality. We were wrong. We could have saved a lot of money and bought something cheap. I couldn't have been any worse. This has been our home for four years. Now because of your poor quality we will have to spend a lot of our savings to get this repaired just so we can sell it and get something out of it and will be giving up our life style. When I asked to speak to a supervisor that went no place. Just voice mail. Art Show less

We bought this trailer 2 years old and have had it 3 years ourselves. The original buyer must have had all the initial problems fixed because we have had ZERO problems with it, We take long weekends with it about 6 times a year and it is also used as overflow space from May to October at our mountain cabin. Our previous 5th wheel floorplan no longer worked and I considered just selling it without replacing it until I saw the updated bunkhouse RV models. My wife had come to dislike using our old trailer but LOVES this Grand Design because the bathroom is now up front and the bunk beds are in a separate bedroom in the rear. Now grandkids can take naps during the day and we can still be inside. This model has an unbelievable amount of kitchen countertop space and I like having countertop space along side the stove so I can have ingredients right there ready to add to the pot, and plates right there ready to dish out the meal, etc. I do have several complaints about design features, some of these GD has revised in newer years. For me, some I have remodeled myself, and some still left to do. The build quality is very good, design and liveability is average. There was a lot of hidden wasted space in the bunk house and a cubby was inset above a stack of 4 drawers. This cubby shelf was only made of cheap paneling so it was only good for pillows. Behind those drawers was another 12 inches of empty space. And the top bunk was very narrow, I was afraid somebody would roll over and fall off it. So my woodworking brother built entirely new full depth drawers that hold a ton more items and we put the "cubby" on the floor so that I could store cases of bottled water out of the way. There was a drawer under the bottom bunk but behind it was about 8 to 10 sq feet of hidden empty space. I removed the drawer and opened up that space for more bottled water and big bags of charcoal, etc. We framed out the top bunk to make it as wide as the bottom bunk to make it safer and more comfortable. The only heater vent in the living room was in the rear by the bunkhouse door so the front area was colder. Other Reflection models have a heater vent in the steps to the front bedroom so I put one in myself. The heater vent for the bathroom/front bedroom was a horrible design and not efficient so I put in flexible ducts to properly distrubute heat to the bedroom vent. The kitchen in my 2018 only has drawers under the counters so there isn't a good place to put pots & pans. Newer models had a fireplace put in there and that took up even more storage. Now the fireplace is gone and GD has put in real cabinets for pots/pans and added other drawers. That's a much better setup than I have. I may convert some of my drawers to cabinets. I didn't like having to open a cabinet door to get to the control panel to turn on the living room lights, so I moved the switch next to the thermostat and made it a dimmer switch. There was only ONE usb charging port in the whole trailer. That's crazy. So I put one in the nightstand in the front bedroom and one in the living room in an overhead cabinet. We dry camp a lot and run off 12v so I needed those usb plugs. I've beefed up some of the areas GD cheaped out on, such as the plastic saddle pans in the pass through storage. There was no support under them so they would break and stuff would fall onto the road so I could run it over. The wall divider in the pass through was flimsy paneling so I put in 3/4 inch plywood so I could mount battery terminals and other things to it. The shower control valves had no structural support behind them and the whole shower flexed and would eventually crack. So I carefully cut out the panel in the closet to put in extra wood framing to prevent the shower enclosure from flexing and screwed the shower controls to that framing. Reinstalled the closet panel with screws in case I ever need access again. I put 4 deep cycle batteries in and I have 2 200 watt solar panels that I place on the ground in the sun to charge them. I like to park the trailer itself in the shade to keep it cool, so roof mounted solar panels wouldn't work. I can move the panels to get the best angle. I have a quick connect on the wire from the panels to the solar controller so it's easy to connect them. Now the trailer is almost exactly how I want it. Show less