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Voted most helpful review

Kevin Wier

Minnesota

Reviewed on October 1, 2021

RV reviewed 2022 Grand Design Imagine XLS 17MKE view listing

2.2
After doing a great deal of research, we decided to purchase a Grand Design travel trailer based upon their reputation for quality. We ordered an Imagine XLS 17 MKE in April of 2021 and took delivery on July 30 2021. We have been disappointed ever since. ... read more
After doing a great deal of research, we decided to purchase a Grand Design travel trailer based upon their reputation for quality. We ordered an Imagine XLS 17 MKE in April of 2021 and took delivery on July 30 2021. We have been disappointed ever since. Unfortunately, we now know that their reputation for high quality is FALSE and UNDESERVED. They may have been good at some point, but right now they are cranking out crap. Their quality is an absolute joke!! Here are just a few of the issues we have found so far that somehow got past their special PDI (pre-delivery inspection) that they like to talk so much about… -Water leak that sprayed water all over the chaos of wires and connectors that were just lying on the floor beneath the leaking hose in the same area as water pump and water heater. What kind of geniuses combine plumbing and electric in the same spot with zero protection for the electric? Ever heard of a wiring harness or loom! This leak soaked all the way through the floor of camper and leaked out the bottom so the integrity of that is now suspect. The rusty screw laying on the floor below the hose indicates that this leak has been there since delivery. The screw probably belongs in the bottom of the vertical 1x1 piece of wood next to it that doesn’t have any anchor in the bottom… -Every exterior light and the 30 Amp electrical connection on the outside of camper all leak and take on water in the rain. That’s a 100% failure rate! -The interior trim of the dinette slide out rubs on the couch every time the slide moves. -The hardware for the door catch on the outside is mounted 1.5” too far to the right, making it useless unless they remount and drill 4 new holes in the side of a brand new camper. - Drawer slide hardware detached and was pinching electric wire with sharp metal edge. -The vast majority of cabinet doors are out of alignment and rubbing. Mounting screws are stripped into the wood. Adjusting screws have stripped heads. -Wobbly drawers with splintered wood joints that are just waiting to fall apart. -Glue stains on couch cushion. I have contacted our dealer about these and other issues and they have been responsive, but they are backed up like everyone else and haven’t had time to fix it all. They got it in to fix the water leak but most of the other issues are waiting on parts from Grand Design, and time for the dealer to fix. In the meantime, I have had to fix several of the items myself just so that we can use the thing. Maybe I’ll send an invoice for my time and materials to Grand Design! Very disappointing quality on a very expensive trailer! I would not recommend Grand Design to anyone.
Livability
2.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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