If I could rate them a 0 I would.. I purchased a new 2025 Forest River Wildwood Heritage Glen fifth wheel from Bish’s RV – Kalispell, along with an extended service contract, expecting reliability and support. Instead, I’ve experienced ongoing mechanical issues, poor follow-through, and a complete breakdown in service and warranty accountability. Since January 27, 2025, my RV has been without reliable heat and/or hot water, making it uninhabitable. I live full-time in this unit with my child. A heating failure led to additional damage, and despite multiple service visits, the problems have not been resolved. Most recently, a technician serviced the water heater and left it non-functional, throwing an E4 ignition error. I was told no one was available to fix it until days later — leaving me with no hot water after months of issues. What has been most frustrating is the lack of ownership: Problems have been repeatedly reframed or deflected Warranty coverage has been denied or delayed despite covered components Repairs have taken weeks, not days Communication has been inconsistent The burden has been placed entirely on me This unit is not a true four-season RV, yet I was left dealing with the consequences of system failures without timely support or accountability. I am still displaced, still without full use of my RV, and still waiting for resolution on a unit that is new and under warranty. I strongly caution anyone considering purchasing an RV here to ask hard questions about after-sale support, warranty responsiveness, and what happens when something goes wrong — because that’s when it really matters. Show less

Hmmm…where to begin. Let me start with this – we were rookies to the travel trailer life and this was our first purchase. So, we decided to go small and did our share of looking at used. We eventually decided we couldn’t do previously owned after looking for months and went to a dealership to look at new units. We toured a Forest River Wildwood Heritage Glen unit and realized the floor plan we wanted. Little did we know, we’d find it 5 ½ hours from home…but we purchased it brand new and thought this was going to be a fun adventure! “Fun” was not the right word for it. This is where the real review begins and I’m just going to throw it all out there…Forest River’s Quality Department needs some better work practices! We had a punch list of 38…yes, I said 38…for the service department we FINALLY were able to get an appointment with. Let me share the majority of those 38 items that FR’s Quality team should have resolved BEFORE this unit was even sold. The shower was not caulked at all, nothing! We took showers that first night and let’s just say, water was running everywhere. Not to mention, if you got in the shower, you could NOT get out…the framing on the wall that the door clicked into, was not screwed in and it was the new version of “help, I’ve fallen and can’t get up”, except it was now “help, I’m in the shower and can’t get out!” The toilet, yes, it was dripping from the water supply line and it wouldn’t hold water in the bowl. The kitchen sink…of course ANOTHER leak underneath and water everywhere. Not to mention, the faucet was dripping. Those fabulous recliners we were so excited to have…one of them didn’t even open smoothly and was catching on the bottom frame. The bracket for the table on the recliner console…was mounted a good 10” higher than it should have been and two of the four screws where into air…breakfast would have been at my chin, if we had used the table. The USB ports in the console of the recliners didn’t work. Oh yes, and a hole in the screen on the screen door, heater cover mounted crooked, top shelf in the pantry was broken, pantry door hit at the top of the door frame, the CO2 monitor cover was mounted upside down (come on, really?!?), both upper storage cabinet’s brackets were falling off and others broken off, a rip in the slide out window screen, bent entry door frame, multiple blinds not going up without help, outside storage framing bent and would not close properly, wind flowing freely through the top of the slide out, oven drawer bracket for closing didn’t work properly, multiple marks on the walls and ceiling that were used for building the unit and left for “decoration” I guess, the TV had one constant blue pixel in the picture, the slide out not working properly (a motor, panel board and new molding later, I think it’s ok now), window trim didn’t have all screws in and was falling off after a haul, and the cracked paint job on the outside of the unit. Of course this list doesn’t cover some smaller issues, however I don’t understand the lack of quality review and FR failing to fix the majority of these before it is even shipped to a dealership. So many of these items could have been resolved without us having to wait 5 months to get an appointment for warranty work. Forest River needs to take more pride in their units. We will be VERY careful when we decide to upgrade and will be very finicky with the manufacturer we choose. Show less

My wife and I bought our NEW 2022 Forest River Wildwood Heritage Glen 308rl from a dealer in Lakeview, OH in September 2021. While we absolutely love camping, this travel trailer is absolutely the WORST QUALITY in BOTH MATERIALS and CRAFTSMANSHIP I've ever encountered. While the unit does have a 1 YEAR WARRANTY, it takes several MONTHS to get warranty parts, and even longer to get the service from the dealer. Nearly a year after purchase, we're still waiting for more than a half dozen items to be fixed under "warranty". Here's a brief rundown of the specific issues we've encountered since buying this unit: - Cabinet hinges literally fall out of the cabinet doors. The hinge is just glued into the wood, and with varying temperatures, the glue adhesive fails and the door will literally come off in your hand as you open the cabinet. This has occurred with approximately half of the cabinet doors on board. - Motion-sensor lights turn on and off randomly. This unit comes with motion-sensing light fixtures in the closet and pantry. ALL of the motion-sensing light turn on and off at random throughout all hours of the day and night. - Power and USB receptacles separate loose from the wall easily. As you plug and unplug electric cords or USB cables, the screws holding the receptacle in the wall come loose from the wall board itself. In under 1 year of ownership, this has occurred in 6 different outlets within the camper. - Interior doors warped. It came from the factory this way, but both the bathroom and pantry doors warp and will not close or latch properly. This was "fixed" by the service technician when we initially purchased the unit, however, instead of replacing the warped doors, they simply moved the location of the door hinge so it would close. Since then, the doors have warped further and now no longer latch. It's especially a problem with the bathroom door as you can imagine. - Reclining mechanisms in theatre seats grind and collide during use. If you sit and recline either of the theatre seats, you'll hear the metal grinding against the frame of the chair. When you retract the footrest, the base hits the floor of the camper, and will not close until you get up from the seat. This has been "fixed" once already by a technician, but started again within a week. We were told they "adjusted the mechanism" during the initial repair, but absolutely nothing was replaced to correct the problem. - The pantry door doesn't clear the floor of the slide-out located directly beside it, so it's only possible to open the pantry door halfway. It's only an issue if you wish to store larger items, or need the door to stay open while you're stocking the pantry. - Further, the refrigerator opens directly into the pantry door, causing the door knob of the pantry to hit the metal front of the fridge. You must be exceptionally careful when opening the refrigerator so you don't dent the face of it on the pantry door knob. - The bedroom features a camper king, which is great, however, the space beneath the bed has been fashioned into a storage area, which requires that the bed be lifted to access. That storage area is held in place with 2 hydraulic arms, one of which broke and leaked hydraulic fluid all over the items being stored there. You'll also notice a 2" gap between the two sections of plywood that serve as the based for the mattress, which over the course of the year has begun to slump in the middle, between the hinges. I can only assume that this will continue to get worse over time. - The dresser drawers in the bedroom have particle board bottoms, which when items are placed inside (clothes only), also warps, collapses and falls into the drawer beneath, or onto the floor for the bottom drawer. I know this because it happened with each and every drawer. - The plastic water valves for the washer/dryer prep began a slow leak, which we discovered only after enough time had passed where water accumulated in the closet shelf, soaking clothes, blankets, etc. As long as you don't store anything valuable, or anything that can't get wet in the closet, you'll be fine though. - The camper model has a great deal of decorative moulding and decorative wood(ish) finish work, most of which has fallen off each time the camper is moved. As long as you don't move the camper, it will stay in place. - The propane tank valve only works for the right-side tank. When you rotate the selector to the left tank and open the valve, no propane. - The shower drain leaked into the compartment under the shower, which then spread to the bathroom floor. This was fixed under warranty and we've had no trouble since. - The heating element for the water heater has now been replaced twice, which has also been fixed under warranty both times. Again, this was a BRAND NEW unit when we purchased. And if you can believe it, this isn't even a complete list of the issues! Show less