I SPECIAL ORDERED A 2021 SHOCKWAVE TOY HAULER. I HAD SOME MINOR ISSUES. THE SERVICE DEPARTMENT AND COMMUNICATION WITH THE MANUFACTURER WAS FANTASTIC. ALL THE ITEMS WERE CORRECTED. I HAVE OWNED EIGHT RVs THUS FAR. THE QUALITY, QUIETNESS AND AMMENITIES ARE TOP NOTCH. HANDS DOWN I WOULD RECOMMEND AND BUY A FOREST RIVER PRODUCT AGAIN. GREAT JOB GUYS. Show less

I bought a Forest River Shockwave toyhauler at Camping World, Mesa , AZ Jan 3,2023. It's been a disaster ever since. Paperwork was wrong. They force you to finance or price goes up because they don't get kickback from finance co. Walk through person didn't know crap about unit I bought so took 2 1/2 hrs. Retiring so want to spend some time in AZ to get away from mtn weather in CO. (-20 in Dec-Jan) Took unit to AZ campsite and 1 st 4 nights heater wouldn't restart in middle of night (low 40's). Some trim (3 pieces) fell off during drive to campsite but I fixed that. Drove 2 1/2 hrs back to dealer to have heater repaired and it's been there ever since. Few updates and little help from Forest River warranty people. Camping World people are for the most part a joke (think used car salesman and I'm sorry to the car salesmen because that is an insult to them). One service guy has been very helpful, but I think gets no help from management. Once they have your money you are screwed. Stay far,far,far away from Camping World and Forest River. Show less

We bought this 2019 shockwave new from tacoma RV who was amazing through the purchase as well as the issues we had!!!!! Forest River is the worst company I have ever dealt with. Their customer service is terrible, they do not back their product, they will find any excuse they can to skirt around all issues. The trailer itself is very poorly made and with the cheapest quality material they Could find. Almost every screen is missing a clip, the bathroom shower is very loud and feels soft in the floor, the fan in the bathroom did not work, the stereo was wired wrong, the slide was installed incorrectly which caused a crack in the outer panel, the caulking was peeling off inside and out on several areas, the cabinet door fell off the hinge the first time we opened it, the slide bed is not level, you name it and pretty much it was not right. I emailed and called forest river for three months and they avoided my calls and did not respond... they will not extend our warranty And they stalled on approving the repairs. Our trailer was in the shop for a month and was still not completed. Then COVID-19 shut them down so we did not have it back for almost three months. Forest river makes a terrible product, has even worse customer service, and I would not recommend them to anyone for anything! Buyer beware! Show less

Purchased new 2022 Shockwave toy hauler Jan 2023 at CW Mesa, AZ. Dealer prep horrible. Fit and finish horrible. Quality control horrible. Hauled to campsite instead of going home to CO for Winter. First night and every one there after heater failed during night. Been 5 1/2 months and no one can fix. Numerous attempts by CW. Then picked up by Forest River and taken to CA factory for repair. Should do it right? No way Sent with list of about 20 other items also, some fixed, some half done and few they said no to.??? Heater was not fixed, they lost my keys and returned without the tables. After many e-mails and days I was told to find a dealer to take it to. They said they would ship me tables. Only reason they don't get negative 100 stars. So will have to update when and if I ever get a working heater. Other items that were defective: fridge wouldn't run on elec, showers, floor structural, carpet, windows. doors, underbelly, various trim. This thing is a bad 70K paper weight. I have stated my preference to return for a full refund. But once they have your $. So don't make my mistake don't give them the $ find a different brand. I already found mine, do the research. I can't even sell this thing until I find a tech that can fix it. A reputable co would take it back and deal with it and let me move on. Show less