Been back to Shady Pines several times for warranty work.. hot water, screws falling out, paint on cab doesn't match, slide covers replaced, Forest River customer services says they will call back in so many hours..forget that. Took 2 weeks to talk to them about all my problems. Folks, when we pay about $100,000 for this we should expect service from company... my dealer is great but they need to get away from Forest River mtg products.. Show less

Riverstone is a division of Forest River. The manufacturing is advertised to be the best. The service is also advertised to be the best. Nothing is further from the truth. Jeff Holmes, service manager, for the entire Riverstone division in the US is the most unprofessional, inappropriate interaction I have experienced as a owner of anything. He whines for 10 minutes about how he needs more help then he talks at you. He finally got more help and now doesn’t answer his phone. The help he got is no better at following through but at least have some customer service skill. Doesn’t change the fact, they never get back to you. Other RV dealers authorized to work on Forest River will not order parts without a part number but RS will not provide it as its “proprietary”. The dealers just will not deal with Forest River Corporate. They say they mail the wrong part even with the VIN. My best advice, stay away from Forest River and RV’ing all together. This is our first experience and last. The list of problems that have had to be fixed is to long for this forum. The majority are manufacturer problems. Only a few dealer mistakes. One that was a huge safety issue with OK RV. There is no regulation for safety in the RV industry once you have bought. Walk away and stay in a hotel. Better use of money or buy a vacation home. Show less

1.)From delivery touch pad never worked was told not to take the battery out and just don't use it. 2.)problems with door looks from beginning, promises that they were ordered ended up replacing myself. 3.)continual elelectrical problems no service 4.)problems with electric side of hot water heater no service 5.)presently at 4 years roof has split on slide out wall from rear to midway in length, was told by service at Forest River that the that there is only a 1 year manufacturer warranty. This Was used 9 weekends over 4 years. Show less

Bought a brand new rv, great price, HORRIBLE RV. DO NOT BUY. So many problems after deliver. Stabilizer jacks blow the fuse when used. Fresh water is cracked leaks water. Flooring has ripples everywhere. Hot water heater was leaking. Window seal was falling off. Crack in shower on skylight. I can go On and on. NOW, Forest River will not do any of the warranty. I repeat, do not ever buy a Forest river, the CO'S vision that I read on their website is a joke. All that they care about is money. NO Customer Service. Show less

Bought this 5th wheel new ion 17 Nov 18. Took it out for 2 days to try out and immediately turned in for service. Haven’t seen it since. The entire furnace has to be replaced along with the inverter and the large awning. Don’t waste your money! Totally disgusted consumer! Had a cheap Forest River Wildwood TT and never had big problems. Show less

Bought this lemon on Feb. 1,2021. I will list the problems. We have only taken it out twice so I am sure more issues will arise. 1. Oustside wall is bulging and coming apart. The wall is next to the chair. Camping world will not fix as they want forest river to fix it. 2. Cable was not hooked up. No cable ran to the cable plate. Camping world said we could pay to have it fixed! After going balistic, Camping World did fix it. 3. Airconditioner only works on low and none of the speeds work. 4. Cabinets hit each other so the wood is chipping. 5. Grit and sand come out to the shower faucet. 6. Refrigerator does not keep food cold. Talked to Forest River customer service. He said sorry, we are cranking these RVs out so fast they are just having so many issues. Did not agree to fix the lemon. DO NOT BUY Forest River Products or from Camping world. Show less

So many leaks in bathroom, kitchen and skylight I was unable to fix everything within the year. A normal appointment took 3-4 weeks to get in. Over a week to fix every time it went in. Month 13-14 if ownership I paid 2500 in. Additional water problems. Contacted Forestry River and was told to send in receipts. That was 5 months ago. “Customer Service” refuses to return calls or emails. Forest River is throwing these trailers together and not backing their product...keep looking Show less

Do not buy a Prime Time or Forest River RV. They are junk and even worse Forest River will not stand behind them. In reading reviews I see all the same problems I have with mine, slide dragging pealing the lanolium in kitchen, trim inside falling off, light fell off the ceiling on the way home from the dealer, brand new. The cheap tires they put on the rvs are junk so much so Goodyear won't even stand behind them. I blew one with 500 miles on it and destroyed the right side of the trailer. My unit has been in the shop waiting on a new floor for the slide since Nov 14 it's now March 6 and still no floor. 31/2 months qualifies for Texas Lemon Law and I am going for it. I have owned several rvs and none fell apart this quick or even at all, never blew a tire and never had problem with service. This unit has been a nightmare and so is Forest River to deal with. Show less

Have had quite a few problems over the 3 years that we were nearly full timers, but most were dealt with competently by a variety of service people. Forest River has been very responsive re. warranty work and our other questions. Biggest "oops" was finding that our bedroom slide-out was not caulked during manufacture. A FR dealer found this and fixed it. We had some fresh water leaking problems due to lax QC at the factory, but we're heard that QC is an industry-wide problem. Show less

Terrible, do not buy Palomino or Forest River!! Bought a camper 2 years ago brand new.  Nearly every exterior screw fell out first year and was replaced and glued in. Service center told me that was normal and they see it a lot. Two years later I'm being told I need all new canvas and a new roof.  $10 k worth of work according to my local service center.  Tried calling Palomino for help, got an email from Jerald at Palomino basically saying its my fault!.  Said the repairs are only $3400.  Shows you just how much the mark up is at the service center. Jacks that lift the top broke 3 times.  Last time it took my service center 15 weeks to get replacements from Forest River, they lasted a week before breaking again.  4th time all my jacks were replaced with a linear actuator.  This means if they malfunction again, they cannot be manually operated to open or lower the roof. Have you ever slept in a pop top truck camper with the roof down? I have, with my wife and 3 dogs.   Again, my camper is 2 years old. The roof leaks in multiple spots, the canvas is torn in multiple spots. The service center told me the new jacks that were installed is raising the roof too high and stretching the canvas more than it was intended. I have broken lights and my heater doesn't work. I've had it in the service center for electrical problems, water pump, refridgerator, etc. 2 years old!! These guys are a joke.  Nelsons RV, RV's.com, Palomino, Forest River....  Save yourself the trouble and shop somewhere else.  Hit me up if you wan to kow more.  Show less