We really like best Riverstone legacy but big problems came up the whole coach started delaminating. For $150,000 you think Forest River would cover this but that's a no. You have no choice but to get rid of the coach and hand that problem off to somebody else. I will never buy a Forest River product again Show less

Riverstone is a division of Forest River. The manufacturing is advertised to be the best. The service is also advertised to be the best. Nothing is further from the truth. Jeff Holmes, service manager, for the entire Riverstone division in the US is the most unprofessional, inappropriate interaction I have experienced as a owner of anything. He whines for 10 minutes about how he needs more help then he talks at you. He finally got more help and now doesn’t answer his phone. The help he got is no better at following through but at least have some customer service skill. Doesn’t change the fact, they never get back to you. Other RV dealers authorized to work on Forest River will not order parts without a part number but RS will not provide it as its “proprietary”. The dealers just will not deal with Forest River Corporate. They say they mail the wrong part even with the VIN. My best advice, stay away from Forest River and RV’ing all together. This is our first experience and last. The list of problems that have had to be fixed is to long for this forum. The majority are manufacturer problems. Only a few dealer mistakes. One that was a huge safety issue with OK RV. There is no regulation for safety in the RV industry once you have bought. Walk away and stay in a hotel. Better use of money or buy a vacation home. Show less