We studied this RV after reading the ads for it on Social-media. We watched YouTube videos from National RV and really loved what we saw. We searched high and low and finally found one in Alvarado, Texas, at a dealership called Motor Home Specialist. They told us, "We have the coach you are looking for." We bought it cash and had to hire a company the dealer recommended to drive it to NJ. It cost $2,600.00 dollars. We paid $14,000.00 extra to have what the dealer called, "Complete Protection Plan" which included "Ecopro Anti-Bacterial Protection". The coach arrived as follows: 1. No Starter Kit 2. No sewer and water hose 3. No bedspread and pillows (as per sticker) 4. Chip in leather couch 5. Floor scratched in front of couch from slide 6. Leveling system code lights will not go off indicating fault. 7. Wall trim coming off near dinette 8. Antenna missing of the top of the coach 9. Lever on passenger seat for back of seat is broken 10.No truck owners manual 11.The RV was filthy inside and took my wife 9 hours to clean-up metal shavings on the deck in bedroom, black ash all over the bed, filthy deck, etc. When we took pictures and called the dealer they said, "We sell 2 million dollar coaches that have problems too!" They could care less and left me stranded. They were supposed to do a virtual instruction how to operate the coach and never returned my calls or emails. The salesman is nowhere to be found and passed the buck to a CS VP, who passed the buck to someone else, who passed the buck to a service advisor tho told me to contact Ford myself for an Owners Manual, and other than that hasn't helped me at all. We contacted Jayco and they are trying to arrange to have the coach looked at by an independent dealer 2 hours away from us. This has been a $115,000.00 MAJOR mistake and I am sorry I ever bought this coach. BTW, I've never driven it 1 foot yet and want to sell it now. 2020 Entegra Esteem 29V Show less