We purchased a 2021 Jayco Eagle 321RSTS in April 2021 from RV One in Dover, FL. We loved the floor plan and the layout of this model. It had all the options we wanted and the room. This has been the WORST investment we have ever made! Ii has had nothing but problems from day one. We spent months looking at different manufacturers and models, but Jayco seemed to always come out on top. Boy were we wrong! Rear window leaks. Called RV One and told them what was happening. They said since were so far from them they would find a Jayco dealer close to our route and have them look at for us. Found a dealer in Alabama, they removed it put a new seal on it and put it back in. Still leaked the next time it rained, Called Jayco support no help. Said since it was looked at a Alabama dealer it needs to go back to them for repair. Jayco only covers it once so no help from them. Have a flapping sound in bedroom AC, front storage door doesn't lock and leaks, under mount kitchen sink fell, (fixed that my self) had water leaks, jacks didn't work for 2 weeks, (fixed them myself) furnace doesn't work, front cap light went out after only about 2 hours of use, rear tail light is full of condensation, kitchen slide doesn't work properly, pump under kitchen sink vibrates so loud it can be heard outside, (finally fixed that myself). Neither Jayco or RV One stand behind their product. Trying to get into a so called Jayco dealer is next to impossible. Have to wait weeks or months to get anything done. My advice? Don't waste your money!!! Show less

We have owned a Jayco eagle 338rets for 5 years now and the functionality has been good for the most part with only a few minor problems early on such as poor quality cabinetry as we have had multiple cabinet doors fall off from poor hinges or poor material they are fastened into. That being said we enjoyed many things like the layout,king size bed,and fireplace.The big problems though in the last couple of years have been one of the three slide-outs leaks every time it rains so we have to pull it in every time there is bad weather as we are a long distance to a dealership for repair.Jayco also had a defective batch of paint on this model and the front cap area is totally faded out and looks terrible,it happened after the 2 year factory warranty and even though we had purchased an additional 5 year warranty Jayco would not do anything to help the situation and the customer service department was extremely rude and could care less about the customer.just recently we spent a night in the rv and had to leave for a day.Upon return we were greeted to water all over the floor,the problem was a faulty toilet that Kept running and flowed over. I had to bring the rv back to the dealer for repair and in inquiring about our extended warranty and if it would be covered the response was only the defective part. My advice is that from my experience with Jayco they have some great features but from a customer service aspect I would not recommend this brand to anyone and especially not to waste your hard earned money on their extended warranty as i have found it totally worthless if you decide to purchase this brand.Also just a reminder as I learned the hard way always turn your water off if you are connected to a city water supply or well water supply with a pressure pump it could save a large disaster like the one I had. Show less