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2 ratings and reviews

Voted most helpful review

CJ

New York

Reviewed on February 10, 2019

RV reviewed 2014 Dutchmen Aspen Trail 2760BHS view listing

2.6
We purchased this trailer new in the spring of 2014. We liked the layout, decor and separate bath entrance. We had significant problems right off the bat and had a really difficult time dealing with Dutchmen/Keystone. The family-owned dealer was not easy to work with either. ... read more
We purchased this trailer new in the spring of 2014. We liked the layout, decor and separate bath entrance. We had significant problems right off the bat and had a really difficult time dealing with Dutchmen/Keystone. The family-owned dealer was not easy to work with either. First, I drove the unit home and I noticed the slide out was crooked. Dealer said it was just a crooked exterior trim piece. I was skeptical so I did some investigating on my own (I had no knowledge/experience with campers) and found that the slide was resting on the frame of the opening on one side, not on the track it was supposed to slide on. The slide was mounted in the wrong place at the factory. It was troubling that I had to explain that to the dealer. The dining table had a wavy look to it (water damage?). The radio didn't work, kitchen drawers didn't slide right, dinette cushions were/still are very uncomfortable, and a few other little things. The most troubling issue was discovered when washing the camper one day. I put my hand on the wet aluminum siding and could feel low voltage electricity running through it! This issue was never resolved and continues to occur. Overall, I cannot recommend this unit due to the subpar workmanship and the safety issue of the electricity.
Livability
3.0
Overall quality
2.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
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Voted most helpful review

PG

Delaware

Reviewed on June 7, 2017

RV reviewed 2013 Dutchmen Voltage 3950 view listing

2.8
We purchased a new Dutchmen Voltage fifth wheel trailer the end of 2013, and we have had nothing but major problems with it since. The first time we were able to actually use the trailer was 2014, because it was in the shop for an extensive period of time right after we... read more
We purchased a new Dutchmen Voltage fifth wheel trailer the end of 2013, and we have had nothing but major problems with it since. The first time we were able to actually use the trailer was 2014, because it was in the shop for an extensive period of time right after we took possession of it. We have a folder that is so full of repair receipts that we had to buy a huge notebook to put them in. We have paid almost $8000 out of pocket which should have been covered under warranty. It has spent more time in the repair shop than on trips with us. We get no response from the dealership or the manufacturer anymore, they will not return our phone calls nor our emails. We even snail mailed letters to the CEO. We now have a very fatal problem called delamination. It will be the death of our nearly new camper as it progresses. Once again, we sent an email to the manufacturer with no response. We just do not know what to do. We have wasted so much time trying to get these problems fixed, but now I am going to spend more time trying to complain any and everywhere I can. Bad reviews, reports to the Virginia BBB, contacting The Attorney Generals Office where we bought the RV, you name it. We bought this lemon at Camping World in Roanoke, Virginia. They couldn't be more useless and unconcerned. This has been a nightmare and one of the worst decisions of our lives. Now we owe almost $50,000 on a camper that is impossible to sell and will be impossible to take anywhere as it falls apart. We should be enjoying our lives at this point (we are almost retirement age), but instead we have to constantly worry about what is going to happen next with this fifth wheel. This new problem is going to cost us around $8000, which we do not have. Even then we were told that it may not even fix the problem.
Livability
5.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
2.0
Factory warranty/support
1.0
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