We purchased our Big Horn from Curtis Trailers in Portland , Oregon. We ordered it from the RV show. Absolutely love our Big Horn. Our Heartland factory rep rep, Mike Moreland, and our Dealer rep, Trevor Curtis have been absolutely outstanding before, during and after the sale. We have always received top notch service from both gentleman! As far as the Big Horn? This was our first ever RV purchase. We love the quality, livability and towing our Big Horn. Three years after purchasing it, and glamping at least once every moth, we are still in love with it. The auto leveling system and electric cord real make set up and tear down very simple. Can't say enough good things about our Big Horn, Heatland or Curtis Trailers. Highly recommend them! We love it so much, Trevor and Mike are now helping us upgrade to the Big a Horn Rear Den. We have so much faith in both of these guys and in Heartland, we bought it site unseen! Can't wait until it gets delivered and we go glamping! Show less

We became aware of a problem with the floor over Memorial Day weekend, 2019. The first indication was an imprint in the floor from a UTV tire. We inspected the surface of the floor and found that several areas were soft. I removed two floor tie-downs and found wet wood and insulation. We were very concerned and immediately scheduled an inspection with our nearest Forest River dealer. Curtis Trailers in Portland, Oregon agreed to inspect our trailer to determine the source of the soft floor. We had to agree to a major tear down because the trailer design did not allow inspection access. Curtis Trailer started into the tear-down and found water damage through the full length of the trailer. According to my service writer, this is going to be a total. The cost to properly repair the trailer exceeds the 2/3 value and is not worth repairing. According to Curtis Trailer, the water intrusion was due to a design flaw where the lower flashing is attached to the trailer. A thin bead of sealant is the only barrier that prevents water seeping into the floor. This is due to the lower flashing not being installed beneath the fiberglass siding. When the sealant fails, cracks, or separates, water flows in beneath the floor with no way to see it or remove it. According to the Curtis Trailer service department, I would not have been able prevent this and it has been going on for quite some time. 36K down the drain. Show less

I purchased this wrig new 3 months ago from Curtis Trailers Portland, Oregon. I live it in full time and did a big trip straight out of the dealer's lot upon delivery. after 7000 miles through 11 states it only had one minor issue during the first 2 months - the water pump backfilled the fresh water tank causing it to overflow out the fill port a couple of times. since that trip it has had a few other issues during the last few weeks. the furnace stopped working (bad sail switch), the vinyl floor ripped under the weight of a misaligned pantry door, the tongue jack was intermittently inoperative and sometimes continued to run after taking my finger off the control switch (bad ground contacts). the tongue jack also started making a ratcheting noise and klunked badly while lowering. one of the gray tank blade valves was very hard to open and close (the dealer found excess adhesive in there causing it to bind and replaced the entire valve) and the kitchen sink pipe fittings had a very minor leak (both were replaced). Curtis Trailers (Beaverton) fixed everything under warranty except the water pump and ratcheting tongue jack as they couldnt duplicate either issue. but they did make a note of it in my file so it can be repaired under warranty in the future. The floor repair is perfect and not noticeable in any way (looks like brand new). I found their service personnel very accommodating and easy to deal with. I was very impressed with the quality of work they did and the fact they completed it on time in just a few days. This trailer has the perfect floorplan for me and i find it very comfortable to live in despite constantly moving from hot to cold climates. it has just the right amount of storage and plenty of living space. i never feel like the walls are closing in on me. the colors and materials used inside are very inviting and not like the typical RVs im used to. i am a bit unhappy with the production quality of the cabinetry and wall panels - ive found dozens of loose screws and several that just fell out on the floor (half of which i have no idea where they belong). but that stuff is easy to repair myself and i havent had any further issues since i went around and inspected/tightened every screw i could find. ive also spent some time insulating gaps inside the cabinets where plumbing & wiring are routed - i could feel a lot of cold air coming in around these huge gaps (some are 2-3" wide). ive also added rigid foam insulation to all the storage compartment doors as i could feel the cold air creeping into the trailer from these spaces - the pass through storage especially as its not insulated or heated and is directly beneath the bed. my half ton pickup pulls it well even though i'm close to maxing out the cargo capacity of the trailer so im very pleased i went with an ultra lite model. in general, im very happy with the livability of the wrig and the comfort level. it's had some issues but mostly minor and teething issues should always be expected with any new wrig. cant say enough about Curtis Trailers - their sales, parts dept and service dept at BOTH of their locations are exceptional. Show less

This is our first RV and so far it has been a pleasant experience. Of course, there were some things that needed to be fixed right out of the gates, but that happens with all RV's. Curtis Trailers has taken good care of me and everything has been covered under warranty. One thing I really don't care for are the electric jacks. There too sensitive. The old scissor jacks are prob better but they don't come standard on it. Headed out this weekend which will be our 6th trip since buying in March. Overall we are enjoying our first trailer. Show less

Bought new and have been nothing but frustrated. Slide out was recalled because it would go out crooked and get stuck. After 3 months finally fixed (sort of). Recently got stuck again, so going back into shop. Domestic stove recalled in February. Had it plugged (stove unusable) so we could pressurize system and use propane. Parts are still not available for permanent fix. Curtis Trailers provided number to Dometic. Dometic said could not help, and to go through Service Center. Lance is giving the old shoulder shrug. Lance used to be a great brand. Steer clear unless you enjoy shoddy workmanship, and abysmal customer service. Show less

Bought at Portland RV show, was our first and will absolutely be our last. We loved the looks, floor plan for TWO, being supposedly 1/2 ton towable. The one we eventually got was the 3rd one off the local assembly line, and we had to wait for a while to get it. Ever hear the advice to never buy (any vehicle) in its first year of production?? Lordy, if only we had! First issue was picking it up at the dealership, Curtis Trailers. Turned into 4 hour ordeal. First, it was not actually ready to go, several items needed attention, two drawers had failed latches, the shower doors didn't line up, likely had been transported unlatched?, there was an electrical issue, and more. When the paperwork was done, so was the customer service. Finally we were given the "you are good to go, the Anderson Hitch (fantastic Hitch!) install and repairs/touch ups are done." So out to the truck we go, sales guy opens wife's door, and says best exit is down the lane and to the right and departs. As we buckle up and I'm checking the mirrors, I decided to do a quick walk around. So glad I did. The steps were not completely folded, and omg, the power cable had been disconnected from their end, but was still plugged into the trailer!! I was nearly "that guy"! The exit instructions were awful, we ended up on a narrow single lane street by a park with cars parked on both sides, my first time pulling the trailer. OK, the dealership sucked, but hey we had a really cool trailer, right? Wrong. Right out of the bag, the front stabilizer failed to operate, in the down position, the dealership had no clue where that fuse was, and where it is is insane. I finally find it, replace it, first trip out, it blew again. Back to dealer, I had to tell them where it was. They said they found nothing wrong with the wiring. But amazingly the problem stopped. After preparing for the next trip out, while closing the kitchen slide, the front bottom aluminum trim/guide piece failed pushing through the slide seal. Back to dealer. So far 120 miles of outings, 120 miles to and from dealer. The part had to be ordered, "not really important, head on out, well let you know when it's in", they never did. Called them after a couple months, "still not available, don't worry about it, we can't see why it was there anyway." 4 years later, still not there, guess they where right about one thing. I fixed the seal and wrote them off. Next, one of the sales pitches was it was pre-wired for solar, and had this decal on the wall where to cut to install your solar charge controller. So after installing three 100w solar panels on the roof, I proceeded with the charge controller install. Carefully cutting the wall paneling exactly where indicated, I find the bathroom plumbing air vent riser perfectly centered in the opening. Enter appropriate swearing here. But all this was only the beginning. We are not big time RV'ers, in the four years mostly due to personal issues, combined with the trailer's, we have only made 8 outings, mostly two or 3 days, couple hundred miles. Only two real trips over 500 miles. Point is, it has barely been used, and used carefully and appropriately. So the fact that we have had 34 issues, yes I have been counting, is insane, and the compilation ending to date with failed welds holding up the fresh water tank!! I found the framework holding up the tank totally inadequate, even without the faulty welds. Other issues of note have been: failed rear stabilizer switch, 120v outlet falling out of wall while energized, headliner pealing, fresh water inlet coupling won't turn, both grey and black water outlet latching coggs have failed, fresh water tank actually only holds 20 gallons (I measured), not 33, plus fresh water tank overflow tube somehow drains half of that if you travel any distance at all, not fun to arrive at a remote dry camp site with maybe 10 gallons. The very cheap, paper thin plastic bath sink failed when I had to replace the failed faucet, the 12v interior lighting was not LED as was indicated to us, the bed mattress was seriously awful and too short for stated size, two interior roof cents have fallen out and NO WE HAVE NOT TRAVELED CARELESSLY down rough roads, the darn thing barely has 2000 mostly freeway or good two lane miles on it! For the longest time I couldn't figure out how all the stink bugs were getting in, well the Coroplast underbelly covering had separated from the frame in many places, allowing insect and potentially rodent access. When you see those used trailer ads stating that it is "better than new", they likely are not lying. My ad won't be. Show less

Bought this brand new from Curtis trailers supply was limited and for what we thought was quality went with a Montana the first day we had it we hooked up the water and they left the water lines in the closet open where the washer goes after doing a 100 point check list and cleaning so day 1 had gallons of water all over closet and front door iv owned this exactly a year and my slide out in living room leaks along with the slide in bedroom light fixtures are not in a straight line sawdust in light fixtures molding is falling off water lines in bathroom not hooked up correctly leaked in cargo hold drawers and slides not secured properly had to redo all the ones in island so they would close the skylight in the shower is fine the mounding around it was jammed in and not properly secured one corner hung down the crisper lids in fridge have broke off the flimsy tabs and a back corner outside is delaminating and the rv has only traveled 75 miles getting someone out to fix stuff from the dealer is a joke had to take it to dealer for 2 days and fixed all the minor things but the water damage from the slide in living room was told they need approval from factory to fix it at a later date and time it was rated for full time living it is nice up front but the quality of Montana has dwindled and they don't care that the quality isn't there anymore it's about quantity when I sell this I will never buy a Montana or keystone product again I'm moving to Montana and have to pull this over several passes and hope I don't find more problems on the way the manufacturer warranty is shit unless you can just drop your rv off at dealer all the time hard to do when u live in it Show less