The cruiser rv is one of the biggest pieces of junk out there! Brand new water lines not connected to water tank flooded the floors cabinet doors falling off 1 screw in each hinge awning leaks runs down the side of camper ac blower motor locked up called company to advise of the major problems and was told it would never have left the manufacture in this condition but it definitely was and it wasn’t there problem so to get repairs done under my 7 yr extended warranty is going to be a real pain I Any thing built or sold by Cruiser Rv is trash I suggest anyone looking to buy a camper stay away from these people! Show less

This is absolutely the worst travel trailer/rv we have ever owned. It's still in the shop, where it's been the majority of the last year, waiting on parts. First of all, there were initial issues with workmanship. We found out at closing that they dealer had repaired a hole in the fiberglass that occurred when the bedroom cabinets were installed. That should have been our first clue. One of the bunks was improperly installed, one of the window shades broke immediately, the slide was improperly installed and part of the sofa frame was missing a large piece of fabric. We noticed a wet spot on the floor, but had a puppy and thought that he'd spilled water or something, so we didn't think too much about it. We should have. We waited around to take it in for service to make sure we addressed as many problems as possible. We took it in in May. By mid-July, my family reunion rolled around and although the repairs weren't completed (due to waiting on parts from Cruiser), we picked it up. Halfway to Abilene (about 75 miles out) the roof began to peel off. I contacted the dealer immediately and took as many pics as I could. Once we took it back to service, they submitted it to Cruiser. Even after an independent expert told them the roof was improperly installed and the glue was defective, Cruiser balked at repairing it. Eventually they agreed to paying for part of the replacement and the dealer actually covered the difference. took it out for the first time in October and noticed water damage to the trim around the slide. We also noticed wet carpet and found mold under the bunk mattress (due to improper caulking of the outdoor kitchen), so back we go to the dealer. That was October. After much back and forth with the dealer and Cruiser, Cruiser finally decided they would sent the parts (seals, trim, etc...) and I would pay for the labor. 6 months later, my rv is still at the dealer. Last I heard was that Cruiser sent the wrong color of trim. The dealership told me that this isn't just a Cruiser problem and that the manufacturers are throwing these things together and there are a lot of issues with workmanship. Getting the manufacturers to back their products is a general problem within the industry. Make sure you thoroughly check out reviews, complaint websites and the BBB before you buy. Don't live to regret your purchase as we have. Show less

We had purchased our RV shadow cruiser at bluedog rv in Troutdale ,oregon . I will start out saying it was the best service upfront me and my wife has ever had. Once we took it off the lot thats when it all went to crap. We had purchased our rv becuase i am disabled and it has everything that i need for me to be able to go camping. We started having problems with alot of basic little items like trim that was not tack up correctly our have of the trim not tacked at all, then parts of the wall was not properly tacked up as well, the bed was broke and slide back and forth, screws where stripped on the outside so I had to redo about half of them with bigger screws and I silicone them as to not have any problems.when we took it in to have the warranty work done they where nice upfront But they never completed there work and they left the trailor a mess and we also had grease hand prints all over inside the trailor.not once did they ever call use our return any calls as promised. We where the ones that had to call them to find out how things where going. Finally after talking to the finance manager, then the cruiser rep, we call the manufacturer in Idaho where the trailor was made. The are going to have to take it back to the factory to remove the hole side wall because the welds did not hold and the side wall and the back wall of the trailor is separating. The only person that ever returned our call and was able to help use was Ryan at Cruiser RV. IN Idaho. We have used our trailor one time for 5 days and it has been getting stuff fixed in it every since. We have currently had the trailor for three month's. It's will be at least another 2 our 3 months before we will be getting our trailor back from the cruiser rv factory in Idaho. This is where the trailor was originally made. This has been the WORST experience we have ever had after purchasing a RV. Show less

Love the camper! Second cruiser rv model we have owned. Unfortunately this one must have been built on an off day. A few window's leak,trim is coming loose on interior. The faucet in the bathroom is mounted so far back on the counter you can barely wash hands under. Today I opened storage compartment to get a table. It was soaked so another leak. This camper is 19 months old and not in very good condition for being that new. I have owned campers my interest adult life never had any of these problems before. Show less

We purchased a Shadow Cruiser in July 2021. The new RV had the flowing issues even before taking it on the road, specifically: 1. Recliner seat was not anchored to the floor and is not leveled. 2. Bathroom entry door fall off. One of the sliding hinges was not connected. 3. Bedroom mattress lock was misaligned. 4. The Shower sliding curtain panel fall of . After the faulty recliner was replaced by Blue Dog RV, Fleetwood, PA, and we started our first trip with the new RV. We are on our second week of our first trip with our new RV. This new RV is poorly put together. There are new daily issues with so many components that were simply not put together properly. I feel like MacGyver trying to solve problems at all times rather than enjoying my vacation. Sone of the issues - 1. Power Inlet is not properly secured. 2. Bathroom Sliding Door keeps falling off the rail. Hinges are not holding the weight. 3. Shower certain Frame fall apart. No way to fix (using a duct tape for now…_) 4. Sliding Bed lock ripped from bed frame. 5. Bedroom shades Screws are loose and cannot be tightened. 6. Slide-Out Shades frames screws loose, cannot be tightened. 7. Kitchen drawer is not open all the way. 8. Only 1 of 2 USB ports is functioning. Thus far my purchasing experience is a huge frustration and disappointment rather than having the joy of having a new RV. STAY AWAY FROM HSADOW CRUISER RV Show less

having owned 7 motor coaches over the years I feel justified in passing judgment on many topics surrounding a motor coach. I have owned two Phoenix Cruiser coaches and I have loved both of them. I found the workmanship and construction far superior compared to other main line manufacturers. I have next to zero issues with my 2012 3100 PC and if I do have any problems I call the owner of the company directly and he walks me thru what to do. if I can not fix the issue he will give you permission to go to any RV dealer to get it fixed. nice driving coaches, they are not for everyone since they are on the small side but that is what we like after trading down from the 38' coaches. Show less

This is our second year with our Fuse and we love it. Why? We love the mileage (17 mpg). We love the drive ability...drives like a van & we can even go thru most drive-thru windows while traveling. Putting 6,000 miles on each summer (FL to Northern Wisconsin so we have done the Smoky Mountain thing with no problem) and have had no major problems. Love the split bunks for sleeping...more comfortable than MANY beds at motel we have slept on. We check our ATS each time we start out to make sure all connections are tight and to date have not had a problem. We did drag bottom once and now look each time and approach diagonally (no leaf or Sumo springs). Only improvement could be basement storage....hard to fit some items and they have had to stay home. Love the storage area under the passenger-side bunk (keep my spring water, potatoes, onions, spare towels, Featherweight sewing machine & material, & miscellaneous items here. Love our 2018-A Fuse!! (Our first RV was a 29’ Gulf Stream BT Cruiser) Show less

This thing is awesome. This has the best floor plan of any RV out there except the BT Cruiser but it is more solid in build than that model. Second to none in construction and mine is 18 years old and still drives perfect. I could not give it stars for manufacturer warranty/support as the original company went out of business in 2004. What a shame, they don't build them like this anymore. As with any motorhome you do hear rattles and squeaks while driving down the road but it is very minimal compared to other RVs. It has an excellent Ford V10 engine, lots of power. My only gripe would be the breaks and this is true of virtually all B+ models I have driven. They just do not seem meaty enough to stop the rig so pray no one cuts you off in traffic. I do not expect to stop on a dime as the vehicle is huge and heavy but the breaks are just a shade not good enough but tolerable. Take your time and drive defensive. The shower is tiny also but for the 21ft length it's adequate. I am 5-9 and can stand up so what more can you ask for. I am guessing if you are over 6 ft you might have problems. The dinette really shines. It is very comfortable and the table allows a good card game with 4 people if one is so inclined. A little tight with that many but acceptable. 2 others can also sit on the couch so a 6 player game is possible Lol. Overall this is the best built RV out there. One other thing, this is the best Chinook if you are stealth camping and boondocking. It isn't as good for that as the new class B sprinter vans but you give that up for the superior floor plan. It does not have the funky shaped windows that the concourse has so as long as you take the graphics off it could pass as a work truck. I have the graphics still on and still have not had a problem urban camping yet, though it has only been a month. Show less