I purchased this RV in September of 2020. The Dealership held it for me until I was able to take delivery in May 2021. Apon delivery with just 6 months left on the warrantee issues where immediately apparent. The electrical on the main slide out did not work. The air-conditioning in the front bedroom did not blow air, The stereo system had a large crackling noise. The LP gas valve was faulty and drained my tanks. The entertainment center doors where warped. The edging around the bathroom sink was not tightly glued. The connector for the jack knife coach that supplied power to the usb and led lights did not function. The electrical would occasionally blink. The wall panels had large gaps in-between them. The Issues where brough.t to the attention of the Dealer (Campers Inn Kingston NH. The Dealer was able to get the gas valve fixed immediately but I did have to pay for part of it despite warrantee. Most of the other issues could not be fixed untill the manufacturer sent the dealer the parts and took an additional year May of 2022. The dealership explained it was the manufacurer who was very slow in sending the parts. It got to the point where i realized some could not be fixed by the Dealership due to time and dealership constraints that I began to do the rest of the work myself and give up on the cosmetic appearances The quality of the 2020 Primetime Avenger by Forest River is very poor. I understand these are not made on an assembly line but individually. The People who made mine where not being supervised or inspected. The issue with my stereo was a screw on top of the speaker grill. Thei issue with the AC was due to a circular hole not being cut around the foam base above the plastic directional air grill. Campers Inn Kingston NH was is aware of this and did the best they could to help me out. It is now Aug 2022 and the module that powers the jack knife coach has to arrive. Show less

Let’s start with the 2019 Embrace and the issues we experienced: • In mid-July we purchased a 2019 Embrace EL310 Travel Trailer to be delivered to our RV Park Ogunquit Farms in Wells, ME from Campers Inn RV of Kingston, NH • In late July to early August of 2019 is when the Campers Inn RV of Kingston, NH delivered our new 2019 Embrace and set it up to be seasonal as we would not be traveling anywhere with it • On August 8th 2019 at 3:30 am is when we experienced our first leak with water infiltration coming from underneath the wood that the couch sits on top of inside the slide out. (See pictures and videos) • We called Campers Inn immediately upon opening the next day August 9th 2019 to report the issue. It took forever for anyone to pick up the phone, we left several messages, chose every option that their phone system did offer. We finally got through to the sales department which transferred us to the service department where we left another message. Finally late that afternoon we received a call back from the service department and after expressing our concern they scheduled Chris their Forman to assess the water infiltration. I asked what time Chris would be arriving and they states they didn’t know and that we would get a call from him when he was on his way. • On August 9th I decide to evaluate the camper for any other issues now that I know Chris will be visiting us to make sure that we cover everything or at least have him answer any questions we may have about the RV. I found some issues that I wouldn’t call major but were enough to show Chris that they are an issue after investing $30,000 on a brand new camper and would like fixed. (See pictures attached) • On August 10th, 2019 we woke up and were anxious about the visit with Chris to figure out what the problem was. Late that afternoon came around and we had not heard anything from Chris or the company so we attempted to call the dealership in Kingston to get a status update and of course we couldn’t get through to anyone so we left a voicemail. We let another hour go by and still nothing so we called again and finally I asked to speak to the manager to see what was going on and when Chris would be there and he stated he’s on the road and will call you when he is on the way. We weren’t happy that they couldn’t narrow it down or at least put us on hold to call Chris to attempt to get some form of ETA. Finally Chris shows up with no call to us to let us know his ETA which was super frustrating after that expectation was set by the service manager. So my wife and I walk Chris around and show him all the issues we are experiencing focusing mostly on the water leak. Chris look inside and out and said he wasn’t sure where it was coming from but would document it and let his manager know. While were walking around the camper I noticed a rip on the top of one slide out and pointed it out to Chris and said well maybe that was a potential spot and he said he will caulk it to fix it. I let him do what he wanted to do but coming from the window and door business I know caulking is not the fix to solve a water infiltration problem but either way you’re the camper professionals not me. Chris also puts some weep hole plugs in the windows and stated that they were missing and usually come with them, I know that if a window has a weep hole you don’t plug them and they are meant to be open for a reason. Chris leaves and now we wait to see what happens. • August 13th, 2019 comes and we experience our 2nd water leak which is now coming in from the window to the right of the couch. The water is dripping down the wall and onto the rug. So again we call Campers Inn again immediately upon opening on August 14th, 2019 to report this issue and see what the plan was going forward. We called and we were able to get through to the receptionist and asked to speak to the Service Manager and she sent us to his voicemail. We called back immediately after being sent to voicemail because we wanted to speak to the General Manager Gregg Kleczkowski and she ended up coming off like we were a bother to her and was very rude and transferred us to his voicemail so we left a voicemail for Gregg and waited for his call back. • I can’t recall exactly when Gregg did call us back I believe it was the next day or two later after we called a couple more times to speak with him as our frustration level was increasing due to the situation at hand and lack of customer service we were receiving. • On August 22, 2019 we experienced yet again another water leak and that was the boiling point for us and so we called immediately that day to report the water leak. Show less