I have my rv in for service/repairs at Blue Dog rv service in Bakersfield Ca. Blue Dog tells me they are waiting, for nearly a month now, for approval to complete a warranty repair. This is unacceptable. Show less

Blue Dog RV Post Falls ID, sold us this unit last week(2021 Hideout) Microwave doesn't work, awning wont extend on both sides, coax will not work for my Dish, Blue Dog will not respond to us, moved RV to WA state, Apache RV will not work on our trailer stating because we didn't buy it from them. Maybe u need to spend some time auditing the places selling your products, this is unacceptable. Y'all sure cashed the check fast enough!!!! Show less

First off we love this trailer. Before our first year I found some issues with the trailer. I took it to Blue Dog RV and they said they could fix it but since it was under factory warranty they would defer to Forest River. Forest River said yes they would fix the issues with my trailer but with a catch, they needed to take it from Oregon to Indiana. I protested telling them about the Forest River manufacturers in Oregon. They took it back anyway putting 5,000 total miles on my trailer in the middle of winter. My trailer came back and I found several things that were damaged during the transport. One of the issues was because of the salt they use on the roads in the plains and midwest my stabilizers rusted out. There are a lot for rust damage on the under carriage. Some of the other issues tbeh agreed to fix with no issues. Once I got the trailer back it went into storage and didn't move until after Blue Dog opened back up. It was because they drove my 2019 trailer back to Indiana in winter it has the damage. They tell me they don't warranty rust but it was because of them I have damage. Show less

We have had it 3 months, used it twice and it’s literally falling apart. Blue Dog RV is the worst when it comes to customer satisfaction. It took over a month to get an appt and then they were not even going to look at it so we could show them ALL the issues. We wish we’d read the reviews on Forrest River. Buyers Beware! All I can say is when it goes in on July 15 they fix all the issues as the entire bottom frame is Falling and we hope the bottom doesn’t fall out. The bed frame is completely Bent at the diner area and only the dog slept on it! Such poor workmanship is unbelievable when you make a large purchase S this and it’s brand new !😡😔🥺 Show less

My unit is less than 18 months old. Auto level hydraulic system stopped working, microwave died, front TCL TV dies, outside awning covers fell off while in closed position, rubber flange covers fell off. I bought this RV a residential after retirement. When I asked about the failures, I was told it should b expected of I live in it full time. Excuse me? The name residential is in the model number. Residential means live in as in a home. There is no field support from Blue Dog or Grand Design. I am on my own. I don't have a 350, 3500 pickup to move this RV around. Judging from 18 months of ownership and the price I paid, I will never buy Grand Design or especially anything from Blue Dog. Lousy support. They offer excuses, not solutions. Show less

Buyer beware!!!! NEVER and I mean never buy a Forest River/ Prime Time. I bought mine brand new and had several Major issues within the first Month. I immediately let Blue dog RV in Las Vegas Nevada know about them. They referred me to the manufacturer, which happens to be Forest River. I dealt with a couple of people at the top management position. Terry Baughman, and Wendy ?. They bullied me, lied to me. And even told me to go ahead and email the owner of the company, Warren Buffett. I mean really!!!! What the........??? In short I’ve had this trailer right at 3 years. It’s been in the shop at the very least 2 out of the 3 years. Andy basically the company and the dealer could care less that their product is crap. By the way the major issues were the belly box flooding. The ceilings falling, and the biggest thing they can’t fix is the furnace. I say again NEVER purchase from them!!!!! Show less

We purchased a Shadow Cruiser in July 2021. The new RV had the flowing issues even before taking it on the road, specifically: 1. Recliner seat was not anchored to the floor and is not leveled. 2. Bathroom entry door fall off. One of the sliding hinges was not connected. 3. Bedroom mattress lock was misaligned. 4. The Shower sliding curtain panel fall of . After the faulty recliner was replaced by Blue Dog RV, Fleetwood, PA, and we started our first trip with the new RV. We are on our second week of our first trip with our new RV. This new RV is poorly put together. There are new daily issues with so many components that were simply not put together properly. I feel like MacGyver trying to solve problems at all times rather than enjoying my vacation. Sone of the issues - 1. Power Inlet is not properly secured. 2. Bathroom Sliding Door keeps falling off the rail. Hinges are not holding the weight. 3. Shower certain Frame fall apart. No way to fix (using a duct tape for now…_) 4. Sliding Bed lock ripped from bed frame. 5. Bedroom shades Screws are loose and cannot be tightened. 6. Slide-Out Shades frames screws loose, cannot be tightened. 7. Kitchen drawer is not open all the way. 8. Only 1 of 2 USB ports is functioning. Thus far my purchasing experience is a huge frustration and disappointment rather than having the joy of having a new RV. STAY AWAY FROM HSADOW CRUISER RV Show less

We purchased our unit brand new. It took two weeks before we could pick it up from the service dept. BlueDog RV (said they were booked) We then took it out for a trip and had over 10 things wrong. Major one being front brakes locked up and ruined both front tires other recall for hitch. The other issues were quality items of a poorly built trailer.(gaps in cabinets, water leaking under sink, propane storage too small for tank causing dents inside outer door, floating floor has several ripples shower molding fell off) 10 days later trailer was back. ( hitch, floor and propane storage not done. waiting for Jayco) We took the trailer out again for 10 days first the water line dis-connected from the drain and we lost all the water in tank. Then it rained for two days. We had water leaking from the ceiling in 4 spots had to put towels and a blanket to soak water up. The unit cost over $46,000 with all the fees and extended warranty. Jayco doesn't return calls Blue Dog says they will call us then doesn't. It's a Lemon. We had a Jayco for 17 years before this and the quality was excellent .So that is what we expected with the Fifth Wheel. Show less

I really like the floor plan of this unit. However on our first trip after purchasing the unit in June 2019 the furnace went out on our way to Arizona. After arriving in Arizona, I spent numerous hours on the phone with Grand Design trying to get the furnace repaired. We were in Phoenix and experiencing the coldest December with record lows. I was told by Grand Design that we would have to take the unit to Mesa, Arizona for repairs. Grand Design said they would not pay for a mobile repair. I ended up calling LaMesa RV who is certified to repair the furnace and they sent out their mobile unit. LaMesa service department said they would deal with Grand Design and repaired our furnace as night temperatures were in the low 30’s. We received better customer service from an RV dealer who does not sell Grand Design then we did from Grand Design. Now we have a problem with the rollers on our number one slide and have to continuously stay in contact with our local Blue Dog dealer to get the repairs done. The dealer has to send pictures to Grand Design to have the repairs approved. The approval process for warranty work at Grand Design is an extremely slow process. I spent over two weeks calling daily to get the furnace repairs approved so I can only imagine how long this is going to take to get the approval to repair the rollers on our number one slide. We have been RVing for 30 years, this is our first and last Grand Design RV. It’s going up for sale in the Spring. I would not recommend Grand Design based on their poor customer service when needing repairs while the unit is stills under warranty warranty. Show less