Arctic Fox, Never again. Fell in love with it, bought it, spent every minute repairing something, from electrical, to wood work, to cap fading and cracking. Problems just never end. For the money.. Junk. Manufacturer gives nothing but lip service Seems all RV manufacturers are building nothing hut garbage quality units for big money these days. Sad. Northwoods manufacturing used to be decent Show less

We bought our 22G used, installed a Cummins generator in the generator-ready compartment, and traveled the county with her for 4 months. The 22G was perfect for my wife and I. I was able to easily pull the trailer with my 1500 pickup and had no problems for nearly 10,000 miles. I have read some of the negative reviews about Northwoods, however, I have looked at a lot of travel trailers. Most are complete junk. I am sure even Northwoods has their problems but the Arctic Fox is definitely a cut well above the rest. And in my experience with Northwoods, their service has been top notch. Show less

This is our 9th or 10th trailer we've owned in the last 30 years. The last three have been Arctic Fox trailer. The first one a 22GQ took us to Alaska and back and several more trips totaling 15K miles without any problems. The next was a 26X that took us on a three month trip around the US as well as other trips totaling 28K miles without any problems. Last is the current 27-5L that took us to most of the states in the west totaling 11K miles. The only issue is we lost a wheel due to not checking and torquing the lug nuts. The only reason we are selling it is health and vision problems. Northwood product quality is due to a very substantial frame and structure framing and cabinetry. The appliances are the same as everyone elses. The 27-5L has some of the largest holding tanks in this size trailer. The grey water tanks are 67 and 35 that can be conbined to provide 102 gallons of capacity. This makes longer off grid camping possible. Fresg water and black tanks are also large. Show less

We bought our Arctic Fox new in 2006. It was built in the Winchester, Virginia plant, which I think has closed. Overall, it was well built and reliable, but nothing is perfect. 1. One of the axles was defective, and kept blowing up tires. It took quite an effort to find someone to fix it, partly because no one would believe me, but after getting it straightened, we never had another tire explode. 2. The big slide failed one day, fortunately when parked at home. I replaced the drive motor and gears, and figured out that the slide was riding on a piece of steel rather than what it was supposed to. 3. I found that the gaps around the fridge where devoid of insulation or any kind of seal. Fixed it myself. 4. The decals failed very early, in year four of our ownership. We stripped them off and bought new decals. What a pain that was. Overall, we really liked our AF, despite the problems, and kept it until 2019. Show less

We bought a new Lance 2285 travel trailer last Fall of 2017. The interior is functional and has a contemporary look. It travels nicely, pulled by a Tahoe. We have experienced problems with the front window above the bed shattering on two occasions. We have no idea why the window shattered, but it had to be replaced twice, forcing us to drive over 240 miles on two trips, rent a hotel room, and spend several weeks with a new travel trailer that we could not use. This is very disheartening, due to the fact that we researched Lance travel trailers very carefully before we bought the 2285. We feel that this window design is flawed, and needs further consideration and more stringent quality control. We are presently trying to find an after- market cover for this window. Apparently, it has to be fabricated for this particular window which is costly and inconvenient. We have heard of similar window problems with other Lance travel trailers. We are hopeful that the Lance people are working to correct this problem. We do like many features of the Lance, the floor plan, the furnishings, the good warranty service, appliances, comfortable couch, walk- around bed, and ample storage to name a few qualities. We did have issues with the electric hitch which had to be recalled, and with the rubber seals in the slide out. As travel trailer owners of Airstream and Arctic Fox models for the past 12 years, we have never experienced so much frustration as we have with this particular Lance 2285. Hopefully, they will solve these issues in the future so other potential customers won't have to deal with this situation. Show less

We bought a new Lance 2285 travel trailer last Fall of 2017. The interior is functional and has a contemporary look. It travels nicely, pulled by a Tahoe. We have experienced problems with the front window above the bed shattering on two occasions. We have no idea why the window shattered, but it had to be replaced twice, forcing us to drive over 240 miles on two trips, rent a hotel room, and spend several weeks with a new travel trailer that we could not use. This is very disheartening, due to the fact that we researched Lance travel trailers very carefully before we bought the 2285. We feel that this window design is flawed, and needs further consideration and more stringent quality control. We are presently trying to find an after- market cover for this window. Apparently, it has to be fabricated for this particular window which is costly and inconvenient. We have heard of similar window problems with other Lance travel trailers. We are hopeful that the Lance people are working to correct this problem. We do like many features of the Lance, the floor plan, the furnishings, the good warranty service, appliances, comfortable couch, walk- around bed, and ample storage to name a few qualities. We did have issues with the electric hitch which had to be recalled, and with the rubber seals in the slide out. As travel trailer owners of Airstream and Arctic Fox models for the past 12 years, we have never experienced so much frustration as we have with this particular Lance 2285. Hopefully, they will solve these issues in the future so other potential customers won't have to deal with this situation. Show less

Bought a 2020 811 truck camper based on what I’d heard and read about the Arctic Fox brand of RV’s. My brother also owned a 2012 version of the same camper and had nothing but good things to say. Oh how times change. I’ve had multiple problems with my 811 and thus far my experiences with Northwood customer service have been less than stellar. They have either referred me to an appliance manufacturer for resolution of a problem, or completely neglected to get back to me, or have not followed through with commitments made over the phone. The problems: Fridge runs constantly on gas or electric; a large loom of wires was draped unsupported over a water supply hose coming out of the pressure-demand pump, and the dynamic loading from traveling weakened the fitting. The fitting broke while the pump was switched on but no water was flowing, and the release of pressure caused the pump to kick on and water poured out of the broken fitting and into the basement. The dining room table trim is falling off from the perimeter of the table, and the weather sealing throughout is horrible. Opening the hampers on either side of the bed in cold weather is like opening a walk-in freezer, and donning clothes that were stored in them is seemingly like putting on clothes that were stored in an igloo. Using the USB ports on either side of the bed results in the ports annunciations a high-pitched whine that is nearly impossible to sleep through. Insulation of various exterior compartments is almost non-existent, even though this unit is advertised as a “4-season” RV. Sealing of the rear exterior compartments is ineffective, causing water and dirt to accumulate inside them. Compartment doors and hinges are so flimsy that they sag badly when opened, and locks are cheap. Considering the price charged for this camper none of these problems should exist. Northwood charges a premium for their offerings, although given the current trend of inferior materials and workmanship quality they won’t be doing that for long. I foresee them losing significant market share as a result of their profit-only business strategy, whilst neglecting quality workmanship and materials. It’s evident that even the (historically) better manufacturers have elected to provide hugely inferior products and workmanship in the interests of cost reduction, while maintaining high retail pricing to maximize earnings. I had initially planned on stepping up to an AF 5th wheel eventually, but I won’t be spending another penny on another AF unless they undertake a major turnaround over the next few years. Show less

Last year my wife and I purchased a new 2022 3231CK Montana. The quality of this unit has been terrible. Below is a list of some of the problems we've had. I'm sure I've forgotten something. Seems like it's something new every day. Some were fixed under warranty, but not all. 1) Living room slide floor came detached from the slide out and destroyed the floor. Repaired under warranty. 2) Replaced living room flooring. Also repaired under warranty 3) Bedroom slide out came off the rollers destroying the floor. The floor and the slide out were repaired under warranty 4) Several of the wet bolts were clogged and wouldn’t take grease. All 14 wet bolts were replaced under warranty 5) four of the day/night shade broke and wouldn’t roll up. These were replaced under warranty. Another blind came detached and feel to the couch. It pulled the screws out. I will have to fix this one. 6) Oven door won’t close completely. Using the oven makes the house very very hot. Not covered under warranty. I was blamed though I know I didn’t damage it. 7) Bedroom head of the bed outlets don’t work. I didn’t discover this until it was too late 8) My Norcold 2118 is a piece of crap. When 100 degrees outside the fridge would be 50 degrees and freezer would be over 20. I researched and found lots of people with the same complaints. That cooling unit was never going to work so I upgraded to a JC Refrigeration 12 volt vapor compression compressors. This worked perfectly but it costs several thousand 9) The original drum brake just barely worked. I complained but was told to burnish them. I did so many many times but it made no difference. Wanting better braking I upgraded to disc brakes. Once again, several 1000 dollars. 10) The light under the kitchen sink never goes out. This is still a problem 11) This morning 3 sections of the molding around the living room came detached and fell to the floor. One section landed on our 5lb chihuahua causing a bleeding head wound. We don’t know if she will survive, but she’s at the hospital for at least the night. I’m not confident she will survive. Her eyes were crazy dilated. She can’t stand and we struggled to keep her awake 12) Handles on the shower door came off. The set screw hole is broken so it can’t be fixed. I have to get a new handle 13) The trailer came with a TPMS, but I couldn’t get signals on two tires. I purchased a booster only to discover that a booster is already installed. The TPMS will probably never work, but I sure paid for it. 14) We have a love seat but one of the seats won’t stay connected to the center console. One chair moves all over the place and I’m always pulling it away from the wall. This next one was my fault, but I did have the help of the trailer’s leveling system. If you push auto level the first thing that is done is the nose is lowered as far as possible. This seemingly needless step is always a surprise. I once accidentally parked the truck too close to the trailer and the front cap came down on the bed rail corner and broke the front cap. I’m sure this will cost 1000s to fix. I paid 90k cash for this very loaded fiver and it is a total piece of trash that’s not under warranty any longer. Oh how we wish we had bought another Arctic Fox. I’m sure this isn’t all. Keystone needs to think about assembling a team that knows something about quality control. Show less