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Voted most helpful review
Todd Davis
New Hampshire
Reviewed on May 24, 2020
RV reviewed
2016 Coachmen Chaparral 371MBRB

2.6
Nice looking RV, comfortable but is extremely poorly built, we've had nothing but problems since purchasing this home way from home.Sent it back for warranty work because the chassis was flexing enough to cause the front bedroom closet wall to pull away from its framing. They supposedly...
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Nice looking RV, comfortable but is extremely poorly built, we've had nothing but problems since purchasing this home way from home.Sent it back for warranty work because the chassis was flexing enough to cause the front bedroom closet wall to pull away from its framing. They supposedly fixed it but it continues to do the same thing. A very large investment like this for a hard working, middle class American with a large family looking to have some fun with their family shouldnt have to worry after their purchase on something like this. I've had so many issues with this thing I could write a book, but we have no choice but to use it due to the contract we signed. Don't ever do business with this company because they don't stand behind their product nor do they care about personal safety or if their Lippert Chassis may have issues. They are just out to make money and don't care about their customers after they sign the contract to be paid. I wish I never sold my Keystone RV I had before this thing, even though I love the room in this one.
Livability
4.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
4.0
Factory warranty/support
1.0
Voted most helpful review
Nicole Scheller
Wisconsin
Reviewed on May 13, 2021
RV reviewed
2019 Starcraft Autumn Ridge 21RBS

3.2
We purchased this new in 2019.We enjoy the RV, it meets our needs. We did not need to use the water system/tanks. 2 weeks ago we decided to reserve a place where we can use the camper’s water system. When we filled the tank to prep , there was a leak in the line-water pouring out...
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We purchased this new in 2019.We enjoy the RV, it meets our needs. We did not need to use the water system/tanks. 2 weeks ago we decided to reserve a place where we can use the camper’s water system. When we filled the tank to prep , there was a leak in the line-water pouring out underneath and also ruining the insulation, etc. we took it to an authorized repair garage.They found that a screw from securing the bathroom vanity was drilled through the water line causing the leak. A manufacturer defect/fault.The extended warranty will not cover the manufacturer defect. Jayco/Starcraft refuses to take responsibility and stand behind the product, blaming us for not finding it sooner. This is deplorable customer service and we expected better from an American company which prides itself and boasts about quality and outstanding .Our repair
Cost? $1350 AFTER the authorized repair garage graciously gave us a courtesy discount because they are baffled by the failed manufacturer service. BUYERS BEWARE. Jayco/Starcraft cares about the bottom line, not it’s customers.
Livability
5.0
Overall quality
1.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
1.0
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