Do not buy an Airstream Atlas. Ours has consistently broken down. Airstream blames Mercedes, Mercedes Blames Airstream. We are caught in the middle. Our dealership, North Trail RV in Fort Myers, has been no help. I do not recommend any Airstream coaches. Show less

When we decided to buy an RV, we decided also to buy the best quality we could find. We had recently sold a quality boat and wanted to continue enjoying the pleasantries that come with good construction, appearance and utility. We also had an ancient history of Airstream life, as my parents had had one early one, had travelled with Wally Byamm and had taken my brother and I on cross country excursions for seven years while we were growing. So Airstream became our immediate first choice and after inspecting several Class B RVs from other manufacturers it was clear our choice was made. Not that there aren't some spectacular RVs out there, but when you get to Class B, the competition shrinks. Combining Airstream body quality with Mercedes chassis quality is a wonderful marriage. We do not yet have many travel miles and consequent experiences yet, but in the short time we have owned our Airstream Atlas, nicknamed Remedy after our boat, we're truly pleased with our decision. The nice thing about the size, as even with the slide out it is a compact cabin, is the versatility to move about at will. We've taken it into busy towns to buy groceries, driven through neighborhoods looking for a new homesite, with ease. I do think that having a tow vehicle is a plus in the long run, and we plan to add a mini-cooper convertible accordingly. The price tag of an Atlas is hefty, but if you can get there it's worth the ride. Show less

We moved from a small towable to a Class A to an Airstream Atlas. We travel as a couple with two dogs. There are always a few warranty issues in the beginning with all RVs. However, you will not be nine states away from home needing service and be told they can see you in eight weeks with an Atlas. You simply find a Mercedes dealership. And THAT is the biggest service difference. We have never been scheduled more than 72 hours out. In terms of quality, we have a 2019 Atlas and it has held up extremely well. The sofa footrests and bathroom door locks were design do-overs. Make sure you are buying from an experienced dealer if you will be obtaining service from same location. Everything installed into an RV comes with its own warranty no matter the brand. We have had good factory support outcomes, but warranty reps do sometimes try to make the service rep the bad guy, which is easily handled through direct communication. Our Class A was in the shop 10 out of 12 months. I will never go back. I love my Atlas. We can also maneuver little towns, restaurants and shops the bigger guys can’t. Great tailgater as well. Show less

We received our Atlas Airsteam after waiting 10 months. It been a nightmare. Not one trip without something breaking. Now they said it not covered under warranty, so we need to pay for the repairs on the stabilizer jacks. There a remote control inside the Atlas that raises the jacks. We hit retract and they showed as being retracted on the screen but were not. Moved two feet and now they need to be replaced at 3K. Airstream said they encourage you to look under the vehicle and not rely on the screens. Below is a list to date of all the defects. 1. Water leaking from plastic tubing never crimped, day one never check the water lines at the factory. Had to purchase a crimping tool and crimp the connections. 2. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. These were defective. 3. Exterior storage compartment door hits the exhaust pipe when opening and closing. This has resulted in the door finish being chipped off. 4. The USB charging port above the passenger’s seat not working 5. Luggage door alarm has been an issue for over 10 months, beeping every time you put the vehicle in gea! 6. The large cabinet doors are falling off, the hinge screws are coming out. 7. Wardrobe closet shelf falls from bracket; it was cut to short. 8. Plastic cap located in water fill compartment is broken 9. Silverware and wardrobe closets slide open when driving 10. Picked up RV from schedule service repairs to find water puddles on floor from refrigerator defrosting. This has happened two times to date. 11. Door hinge on camper access door coming apart 12. Exterior coating is cracking where roof meets the rear of the camper, they picked up on a flatbed to be repainted in Jackson Ohio. It was my responsibility to fly out to retrieve it for Maine. I had to pay all the expense to fly and drive it back. 13. Roof white seam tape is peeling off 14. Received recall notice on the emissions 2020 Sprinter 15. Panel under passenger side seat falls off when you open the door 16. Canopy caught on the extender arm and damage the fabric. 17. Airstream recall notice received “cooktop gas may leak” 18. First camping trip after the Atlas was in the shop for two weeks the macerator was not working, Airstream of Ohio found wipes used by the service team jammed it, that was no charge 19. First camping trip after the Atlas was at Mercedes Bens of Scarborough for two weeks the TV would only come up ¾ of the way. 21. Small storage carpet is always wet, photo sent in a previous email to Airstream. They had to replace the gaskets. 22. Couch motor fail, couch in down position for most of the trip, now told it's out of warranty. 23. Re-cracking of the body needs to go back to Ohio to be repaint for the second time. First time they had it for 6 weeks during the best camping seasons. 24. Sofa failing to return to the upright position 25. Stabilizer jacks not extending, “stabilizers down” alarm sounds when in drive mode until silenced 26. At different time the recliner does not work that closest to the front of the cab I would not recomend anyone by an Airstream Atlas. Show less

"This is not your Dad's Airstream" I do like the Atlas. But they could do a much better job with quality control. The Airstream Customer Service is very disappointing. Atlas Airstream issues to date, number one was before we pulled out of the driveway for our first trip. We ordered it prior to the pandemic but with manufacturing delays it took 11 months to arrive. I received an email from Steve Hartmann the regional director for Airstream stating the reasons for the delay was availability of parts and most of all they do not rush the process to ensure they deliver the best possible product. Not sure but my Atlas missed the quality control that he spoke about in his email. 1. Water lines never crimped and came apart at the fittings. Water lines were leaking before we left the driveway on our first trip. It’s evident that these lines were never tested and raised concern if the same person was responsible for the LP gas lines. 2. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. 3. Exterior storage compartment door hits the exhaust pipe when opening and closing. This has resulted in the door finish being chipped off. 4. The USB charging port above the passenger’s seat is also not working 5. As we were driving on Route 95 an alarm sounded and the light flashed on the driver’s console. Managed to pull off the highway to see on the screen that the luggage door was open. Checked the door and it was closed and locked. This alarm continued to sound off at random times all the way home. My wife had to leave her seat to silence the alarm on the multiplex panel. 6. When I went to turn on the battery heater as the temperature was dropping the key just spins 360 degrees. 7. Water pump is extremely loud and vibrates, told this is normal 8. The large cabinet doors are falling off and the hinge screws are coming out. 9. In the help videos it says that a LP quick connect hose is provided, I never received the hose. 10. Wardrobe closet shelf falls from bracket; it was cut to short 12. The canopy when extended is leaning on one side 13. Plastic cap located in water fill compartment is broken 14. Silverware and wardrobe closets open when making turns 16. Door hinge on camper access door coming apart (Photo attached) 17. Exterior coating is cracking where roof meets the rear of the camper (Photo attached) They will need the Atlas for 3-weeks to fix these cracks. 18. Roof seam tape is peeling off (Photo attached) 19. Received recall notice on the emissions 2020 Sprinter Show less

My experiences with our airstream atlas is not great . Being 70 years old my wife and I wanted a small comfortable rv to travel in and chose the atlas even though it was expensive. Currently with 20,000 miles in it I must say that the Mercedes part has been wonderful . Other than dealing with recalls, and having to change the chassis battery , I can say it’s been a joy to drive I take it to my Mercedes dealer once a year for oil change, updating recalls and general inspection before departing on our winter trip . My wife says it’s like driving and riding in a car . I wish I could say the same about the airstream side . It’s has been nothing but issue after issue. We have not taken one trip where something hasn’t happened . Constant issues with the controls on the black and grey tank. Have replaced the black tank valve twice and the grey tank once and still can’t get them to operate properly. Must say it’s not easy being 70 crawling under the rv and opening and closing the tanks by hand to empty each time because the controls malfunctioned. Have taken it to the airstream dealer near me 4 times pertaining to the tank situation only to find that after driving it 125 miles home that there is still issues . Each time the visit averaged costing $ 2000,00. You wouldn’t expect this on a luxury rv costing $250,000.00 . Airstream did awful job with quality and location of various panels to fix things . First time out the water heater had to be reset . You would think the reset would be easily assessable but to get to it you have to take out the drawers under the cooktop and reach to the back taking out two small screws to push the reset button. Unfortunately this had to be done several times which is a lot of work to simply push a button . The couch seems to get stuck in the down position frequently. I found this to be mainly because the fuse would not stay in its position . Finally fixed this with a piece of electrical tape. Problem is you have to take drawers out , lay on the floor and reach to the back of the couch to get to the fuse box for the couch . The door locks on the cabinets are useless as they don’t keep any door closed while traveling. I can go on and on but feel I have spewed enough . Finally I had a good friend within days of buying a new atlas that I sat down with and talked about my issues. He ended up buying a LT Leisure Van instead and loved it . Same floor plan and size with same Mercedes chassis but costing several thousand dollars less . Show less

We love this RV. We used to have an Airstream Interstate, but found it too small. The Atlas has hit the sweet spot, at least for us. However, we’ve had our share of problems with it, such things as the shower door falling off; the sliding bathroom door falling off; the Murphy bed release switch breaking; airbag problems; and other related issues. There’s always something, and it seems we spend too much time at the dealership. Patience is definitely needed. Problems aside, it works for us Show less

We bought our beautiful Airstream Atlas for as much as some people pay for a house. It was a huge investment. Our experience with Mercedes was excellent, as they had recalls. Airstream was the opposite. When we lost hot water in New Mexico and were to be on the road for a month we called Airstream customer service. We were told to use the public bathrooms (during Covid). This was the first experience. It only got worse once we dropped it off to get the heater fixed. It sat at the dealer for 7 months because Airstream refused to replace the unit ($360.00). I could go on and on but we’ve never had such a terrible service experience. No repair we dropped it of for, even small, was ever fixed. The dealers complain about Airstream service and Airstream is not customer friendly so the customers needs go unfulfilled. This beautiful RV went from a dream to a nightmare due to Airstream pathetic customer service. It would be bad enough to not have something repaired but to have to deal with Airstream’s rude representatives was unbelievable. It was enough to make us give up. We’re too old to keep fighting them. I’m writing this because we just sold it back to the dealer at an over 75,000 loss and I’m just really sad about the whole experience and sorry for the person who buys it. Show less

My Airstream Atlas Nightmare I received my Atlas on August 29, 2020 and that's the date my nightmare began. A list of the issues with my brand new Atlas after first taking delivery are below: 1. Cummins Onan RV QD 3200 generator not working at all. 2. Battery charging system it's not charging the battery properly. 3. The Magnum MMS1012 is not properly set-up for the lithium battery and does not meet the specifications to charge Battle Born 100Amp lithium batteries) 4. When the house battery becomes depleted, everything inside is shut down and nothing works. The manual suggests turning on the chassis engine for a few minutes to charge it. This function did not work. Meaning you can be stuck with no power and nothing electronic working in RV even when you connect to external power! 5. Victron Energy MPPT Control locked up and not working. 6. Sliding door not properly installed and broken. 7. Folding Stairs sometimes do not work properly. 8. Cannot connect to the solar charging system APP 9. Shelving in the storage compartment is incorrect size and falling down to the second compartment. 10. Pantry storage compartment not proper lock, opening on every turn. 11. Several door hinges broken. 12. Skylight occasionally not closing properly. 13. Manual describes a completely different inverter charger controller. A list of additional issues I found during first trip are below: 14. Power Stabilizer Jacks completely locked out and not functioning. 15. Skylight broken cannot even open. 16. The site storage compartment door is broken and cannot open. 17. Echomaster mirror monitors with sight cameras and parking sensors are very old technology, with low resolution, very low brightness, and are extremely slow. It takes two to three seconds from turning the signal to seeing the image in the mirror, which is an incredibly long time while driving. Driving in the daylight when the sun is out, you can barely see the image and when you put on sunglasses it is virtually impossible to see. When you put bicycle carrier racks hitch mount, you get attention blinking on a screen all the time, which is very distracting and and no way to clear or disable this warning. 18. The wires inside the control cabinet are loose and make a lot of noise while driving, creating an additional distraction. I am incredibly frustrated and disappointed with the profound lack of service and quality from Airstream, its Los Angeles Dealership, and in the Atlas itself. This vehicle has a lot of gadgets and gizmos, but the core systems are faulty and unreliable. In an RV, the single most important consideration should be protecting from the complete discharge of a battery because it can leave people stranded without heat or power in remote areas and in potentially dangerous weather conditions. This was not considered and so it is very easy for the battery to drain, leaving all those gadgets non-functional. The generator, solar system for charging the battery, and the controller for charging the battery do not work as they should and these are all very important systems that should be reliable and even have redundancy. This is in addition to the many quality, design, assembly, and service issues I have done my best to describe above that affect virtually every system in this Atlas to some extent. This vehicle is only suitable for driving and I already have a car for that. It is not suitable for, not can it be depended on, to work as an RV. Show less

We bought our Atlas 7 months ago and have enjoyed it immensely. We went on a 5 week roadtrip and at times it felt small but for the most part you just have to be organized. My husband loves driving the RV and would not want to drive anything larger. Some issues we have had are the fiberglass next to the driver side has cracked, one stabilizer won't come down, the multi locking system won't work on the main cabin door, and the drawers in the bathroom won't lock so they fly open on sharp turns. To get these taken care of under warranty is a big hassle. We are 260 miles from the closest Airstream authorized repair shop. We will need to drive it there, fly home, as they need it for at least 3 weeks, fly back, and then drive it home. As you know that is a big expense. When I called Airstream all they would say is sorry, but that is the way it is. My suggestion is not to buy any Airstream unless you live close to an authorized repair shop. Show less