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Princess Craft RV
Texas, USA

Princess Craft RV - Round Rock, Texas Reviews

Princess Craft RV - Round Rock, Texas Reviews

1.6
(2 reviews)
There were a few twists and turns in the story that brought us to being a truck camper and light travel trailer dealership. In some ways, it is a surprise even to us that we ended up doing what we do, but we really love it! I imagine some of our customers and readers look back to how they became mobile adventurers and think, "Wow, that's a great story, and we're sure glad we lived it!" So, here's how Princess Craft RV came to be the fun business we love. When we took possession of Princess Craft Manufacturing a number of years back, the business was all about manufacturing truck campers and camper shells. Yep, we made our own from the ground up! That was the model the founding owner of Princess Craft had in place, so that's where we started. Here's the deal, the profits weren't steady enough to carry the business down the road. You know that dissatisfied feeling. So, we looked to branch out and expand the scope of the business. Before long, we were hopping with a diverse product line and services that included truck accessories, cargo trailers, utility trailers, custom modifications… a little of everything. We began to deal primarily in the truck accessories and cargo/utility trailer worlds. We did well, but it was just a business. One might say our hearts weren't fully engaged, but we worked hard at it. It just didn't completely capture our interests and hearts. A decision was made to add a line of truck campers produced by Shadow Cruiser. That was the start of big change in direction for us. In a short time we realized there was a big difference between the truck accessory customers and the adventurous camping crowd. The demeanor was different and infectious. Before long, we found that we were elated to see the truck camper folks drop in, and that we were somewhat less enthused to be engaged in truck parts, accessories and modifications. There came a point where we connected the dots and realized that we do our best work when we love what we do and who we do it for. Stepping back, we saw that working with the camping crowd, with its fun and engaged spirit, simply gave us more life than the other aspects of the business. The truck camper customers were who we wanted to hang out with, so we decided to sell truck campers!
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Dealership overview

Sales
2.0
Service
1.0
Parts
2.0
Warranty support
1.5

Reviews

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2 ratings and reviews

Voted most helpful review

Ivonne Zubiria

Texas

Reviewed on June 8, 2021

1.0
The gentleman that helped me had no desire to actually show me and inform me about the RVs he was showing me. I explained that I wanted something small and that I could fit in my garage. He showed us three RVs and did not tell us anything about them. We are new to the RV world and had a list of questions but ... read more
The gentleman that helped me had no desire to actually show me and inform me about the RVs he was showing me. I explained that I wanted something small and that I could fit in my garage. He showed us three RVs and did not tell us anything about them. We are new to the RV world and had a list of questions but I could tell he no intent in really making a sale. When my husband asked if I wanted to see something else, he quickly said that only if we really needed to because he didn’t want us to waste his time and that he had lots of work to do inside. I understand that everything was bigger than what we wanted but I feel like you never tell a customer that you are wasting or going to waste their time. I just found this whole experience very unpleasant and not welcoming.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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Voted most helpful review

Emiliano zapata

Texas

Reviewed on February 12, 2021

2.3
The worst customer service in the service center I have encountered in recent history. Have been rving for several years. I have encountered this kind of rudeness in small, podunk, side of the road rv fixers but never at an established dealership. Sales personnel, as expected, are adequate but I was most disa... read more
The worst customer service in the service center I have encountered in recent history. Have been rving for several years. I have encountered this kind of rudeness in small, podunk, side of the road rv fixers but never at an established dealership. Sales personnel, as expected, are adequate but I was most disappointed with service dept. I can’t believe their management tolerates it or maybe they don’t know. Either way, it is managements fault. Beware and be ready for it!
Sales
3.0
Service
1.0
Parts
3.0
Warranty / Support
2.0
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Location

Round Rock, Texas

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