Presidential Suite reviews

This is a fantastic 5th wheel, it has everything and more than what you need. There is so much storage room in the unit it is hard not to over load it with your stuff. Very comfortable, easy to manage and maneuver. Just a great all around unit. Far better than the junk they build today. Show less

My experiences with our airstream atlas is not great . Being 70 years old my wife and I wanted a small comfortable rv to travel in and chose the atlas even though it was expensive. Currently with 20,000 miles in it I must say that the Mercedes part has been wonderful . Other than dealing with recalls, and having to change the chassis battery , I can say it’s been a joy to drive I take it to my Mercedes dealer once a year for oil change, updating recalls and general inspection before departing on our winter trip . My wife says it’s like driving and riding in a car . I wish I could say the same about the airstream side . It’s has been nothing but issue after issue. We have not taken one trip where something hasn’t happened . Constant issues with the controls on the black and grey tank. Have replaced the black tank valve twice and the grey tank once and still can’t get them to operate properly. Must say it’s not easy being 70 crawling under the rv and opening and closing the tanks by hand to empty each time because the controls malfunctioned. Have taken it to the airstream dealer near me 4 times pertaining to the tank situation only to find that after driving it 125 miles home that there is still issues . Each time the visit averaged costing $ 2000,00. You wouldn’t expect this on a luxury rv costing $250,000.00 . Airstream did awful job with quality and location of various panels to fix things . First time out the water heater had to be reset . You would think the reset would be easily assessable but to get to it you have to take out the drawers under the cooktop and reach to the back taking out two small screws to push the reset button. Unfortunately this had to be done several times which is a lot of work to simply push a button . The couch seems to get stuck in the down position frequently. I found this to be mainly because the fuse would not stay in its position . Finally fixed this with a piece of electrical tape. Problem is you have to take drawers out , lay on the floor and reach to the back of the couch to get to the fuse box for the couch . The door locks on the cabinets are useless as they don’t keep any door closed while traveling. I can go on and on but feel I have spewed enough . Finally I had a good friend within days of buying a new atlas that I sat down with and talked about my issues. He ended up buying a LT Leisure Van instead and loved it . Same floor plan and size with same Mercedes chassis but costing several thousand dollars less . Show less

We received our Atlas Airsteam after waiting 10 months. It been a nightmare. Not one trip without something breaking. Now they said it not covered under warranty, so we need to pay for the repairs on the stabilizer jacks. There a remote control inside the Atlas that raises the jacks. We hit retract and they showed as being retracted on the screen but were not. Moved two feet and now they need to be replaced at 3K. Airstream said they encourage you to look under the vehicle and not rely on the screens. Below is a list to date of all the defects. 1. Water leaking from plastic tubing never crimped, day one never check the water lines at the factory. Had to purchase a crimping tool and crimp the connections. 2. Plugged into the two USB charging ports on the sofa and out popped a piece of black plastic rendering this unusable. These were defective. 3. Exterior storage compartment door hits the exhaust pipe when opening and closing. This has resulted in the door finish being chipped off. 4. The USB charging port above the passenger’s seat not working 5. Luggage door alarm has been an issue for over 10 months, beeping every time you put the vehicle in gea! 6. The large cabinet doors are falling off, the hinge screws are coming out. 7. Wardrobe closet shelf falls from bracket; it was cut to short. 8. Plastic cap located in water fill compartment is broken 9. Silverware and wardrobe closets slide open when driving 10. Picked up RV from schedule service repairs to find water puddles on floor from refrigerator defrosting. This has happened two times to date. 11. Door hinge on camper access door coming apart 12. Exterior coating is cracking where roof meets the rear of the camper, they picked up on a flatbed to be repainted in Jackson Ohio. It was my responsibility to fly out to retrieve it for Maine. I had to pay all the expense to fly and drive it back. 13. Roof white seam tape is peeling off 14. Received recall notice on the emissions 2020 Sprinter 15. Panel under passenger side seat falls off when you open the door 16. Canopy caught on the extender arm and damage the fabric. 17. Airstream recall notice received “cooktop gas may leak” 18. First camping trip after the Atlas was in the shop for two weeks the macerator was not working, Airstream of Ohio found wipes used by the service team jammed it, that was no charge 19. First camping trip after the Atlas was at Mercedes Bens of Scarborough for two weeks the TV would only come up ¾ of the way. 21. Small storage carpet is always wet, photo sent in a previous email to Airstream. They had to replace the gaskets. 22. Couch motor fail, couch in down position for most of the trip, now told it's out of warranty. 23. Re-cracking of the body needs to go back to Ohio to be repaint for the second time. First time they had it for 6 weeks during the best camping seasons. 24. Sofa failing to return to the upright position 25. Stabilizer jacks not extending, “stabilizers down” alarm sounds when in drive mode until silenced 26. At different time the recliner does not work that closest to the front of the cab I would not recomend anyone by an Airstream Atlas. Show less

This camper is the biggest pile I’ve ever owned. Extremely cheaply made. The outside isn’t too bad, but the interior is poor quality. Forest River should be ashamed for putting out such a poorly built product. Show less

We purchased this fifth wheel brands new in July of 22. NOTHING works in it after using it for ONLY 5 days. Plugs quit working, fireplace, ceiling fan, ac units, refrigerator.... we can either use ONE light or ONE plug at a time. Contacted both the corporate office and the dealership and no one will help us other than placing blame on us for the issue.... we plugged into 50 amp and are being told the fifth wheel isn't rated for 50 even though everything regarding the rv says so. They all say"Well you need to get a technician" but we can't find one to service the fifth wheel. Just an absolute terrible company to deal with. Show less

Shower has leaked sice the purchase so it not usable. Shower pan has been discontinued is what I am told. The rear and upstairs tvs do not work when plugged to cable. I have been told that its fine but they are not checking with it hooked to cable, only antennae. A wrranty request was denied for a digital splitter. I didnt ask for that. I called Forest River to be told it was built to spec. I asked if spec meant it was built to not work properly. No fix in sight. absolute terrible customer service and product. We upgraded to an $80,000 POC. Show less

Do not buy an Airstream Atlas. Ours has consistently broken down. Airstream blames Mercedes, Mercedes Blames Airstream. We are caught in the middle. Our dealership, North Trail RV in Fort Myers, has been no help. I do not recommend any Airstream coaches. Show less

First the pros: Great floor plan that makes full time living very comfortable. King bed, good sized shower, large single bowl kitchen sink and an adequate furnace (at least for moderate climates-not sure how it would be in cold weather). Now the cons: Very poor attention to detail and quality. The electric fireplace was installed incorrectly, the Furion 12V fridge is garbage and has already died, and also was not installed correctly (keeps falling out when travelling) we are still waiting after 6 months for a new one, the cable system that operates the slides was installed wrong and one cable has already broken (leaving us stranded for 3 days waiting for repairs) a second one is ready to break, the air conditioner is marginal for really hot weather, the door latch broke, the tv mount in the living room was installed off center, the main blind in the living room keeps falling off (the screws in the mounting brackets are stripped out-probably because there are only two brackets holding a heavy blind) the bracket holding the shower head has pulled out. Some of these I have or will fix myself, but am annoyed that after spending this much money I have to do it. Many other small details that point to a definite lack of pride in workmanship and quality control. Show less

Purchased the Arctic Wolf 3550 suite 6 months ago and used it once. Alrighty the cheap plywood is separating at corners, screws are tearing out due to no backing and the weather stripped already coming of the seams on the exterior. The AC unit is undersized and barely will cool the trailer below 85. I could go on one one but the best thing to die is buy a better brand. Show less

This is a great and well made RV which has maintained its integrity over the years. It may be a few years old but it still compares to the new models coming off the line. Why pay over $100K for a new unit with similar features when you will get better quality and workmanship on the older model. They just don't make them like this any more. I love the livability of the unit and the standard feature set plus the heat pump, central vacuum, solid surface counters, insulation and finish of the unit. I rate the manufacturer support low because they no longer deal with towable units. However my needs have always been met by the dealer, Mellott RV of Willow Street PA. Show less