Motor Home Specialist - Alvarado, undefined Reviews
Motor Home Specialist - Alvarado, undefined Reviews
3.0
(2 reviews)
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Dealership overview
Sales
3.0
Service
3.0
Parts
3.0
Warranty support
3.0
Reviews
Stars Refinement
2 ratings and reviews
Voted most helpful review
Garrett Sullivan
Texas, USA
Reviewed on April 2, 2025
5.0
We had an amazing experience purchasing our Dream Coach at MHSRV this past month (March 2025). First of all our salesman was excellent (Brad Kimler) ... not only did he go above and beyond our expectations, but he ensured our purchasing experience with MHSRV was professional and straightforward throughout the...
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We had an amazing experience purchasing our Dream Coach at MHSRV this past month (March 2025). First of all our salesman was excellent (Brad Kimler) ... not only did he go above and beyond our expectations, but he ensured our purchasing experience with MHSRV was professional and straightforward throughout the entire process from start to finish. We traded in 2 RV's (2002 and 2024) and the MHSRV offer for both was fair and reasonable and he worked diligently to get us an excellent negotiated purchase price on our new 2025 Coach.
Our finance experience was also outstanding with Chris Purcell. He worked his magic to get us a GREAT rate for our loan financing which exceeded our expectations and also offered us an exceptional RV Complete service package for our new Coach which provides full warranty for 5 years from date of purchase. To have this peace of mind with such a large investment is very reassuring and comforting ... we have already been on one road trip to a college baseball weekend and the Coach performed beautifully.
Finally, the RV prep experience and pick-up was First Class. Abby was our Service Team lead and she worked diligently to ensure that our Coach was in pristine condition when we picked it up to drive home. Every item we had identified on our initial inspection and walk-through was addressed properly by her top-notch service staff (Omar and Joel were our service technicians) ... and even though we ran into an issue with the electronic controller for the headlight operations, Abby used her expertise and skills to find a replacement part and get the Coach ready to roll to meet our pick-up timeline. We even had an opportunity to spend the night after purchasing the Coach at the MHSRV campground which is located on their dealership property. We used the evening to check out all RV systems so that in the event anything needed attention, the MHSRV Service Team could address any issues found the following day before we headed home - and they did so without issue. We even received a full exterior wash and interior cleaning before heading home.
Overall a truly wonderful experience at MHSRV with the purchase of our new 2025 Fleetwood Discovery LXE Coach. To the MHSRV Team (Brad - Chris - Abby - Omar - and Joel) THANK YOU !!! ... for taking such good care of us and helping us to realize the excitement of our new Dream Coach! ... we are so looking forward to many years of RV travels to see and explore the U.S. with our kids and grandkids moving forward!
I would strongly recommend MHSRV to anyone looking to purchase an RV ... you will not find a better dealership anywhere else!
Sincerely and with our Best Regards,
Garrett and Susan Sullivan
Sales
5.0
Service
5.0
Parts
5.0
Warranty / Support
5.0
Voted most helpful review
Vlad Minin
Alaska, USA
Reviewed on November 19, 2024
1.0
Review:
I am extremely disappointed with the service at Motor Specialist. I drove 300 miles, spending several hours on the road, to purchase a TX3 Dynamax, only to wait even longer at the dealership. However, the staff showed no interest in making the sale. To make matters worse, they sold the motorhome righ...
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Review:
I am extremely disappointed with the service at Motor Specialist. I drove 300 miles, spending several hours on the road, to purchase a TX3 Dynamax, only to wait even longer at the dealership. However, the staff showed no interest in making the sale. To make matters worse, they sold the motorhome right as I arrived, without even consulting or contacting me beforehand.
As a result, I wasted my time, money, and, most importantly, my passion for buying a motorhome. This lack of respect for a customer left a very bad impression. I cannot recommend this company for purchasing a motorhome.
Sales
1.0
Service
1.0
Parts
1.0
Warranty / Support
1.0
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