RV reviews

So we actually had this unit built….buyer beware that Grand design will make changes to your design during construction without telling you. Specifically we wanted the color changing light feature. When unit was delivered they did not supply those and said we are out of luck that they are only installing white lighting. This is not what we ordered per our contract. They said it would now be “thousands and thousands and thousands of dollars” to redo it. So we offered to have them throw In a generator and stairs for the side patio ….which they refused. They told Blue compass ft Wayne to order cheap Amazon lights and cover the others. This is not the “thousands and thousands and thousands” they said it would cost. So we have been told to just accept their change and deal with it even though that’s not what we purchased. Just a warning for others to avoid Grand Design as they will not comply with a written contract. Show less

We purchased our 2022 Freedom Elite new from the dealer in Fort Myers. The purchase experience was awful, and the service department was twice as awful. The nightmares started when about a year into owning of this RV, we started dealing with leaks in the front portion over the Ford cockpit. Took the vehicle in and after a month sitting at the dealership, I picked up the vehicle and took it home. A few months later, we had a heavy down pour and when I went to inspect the vehicle after the rains stopped, the entire headliner, dash, driver's and passenger seat were flood. In fact, the radio was damaged from water intrusion. Took the vehicle back in and now it sat for 3 months. I personally showed them where the water intrusion was located and they confirmed the location of the problem. After picking up the vehicle, on the way back home, a two-hour drive, it was raining and to my surprise, I looked up and the headliner was getting wet. As soon as I arrived home, I striped the head liner off and notice the BS repair the dealer made. It was a worthless attempt done by apparently an amateur. I set to dehumidifiers in the cabin and that weekend; I put a new seal between the Ford cabin roof cut out and the underside of the bunk head where they join. I caulk the inside and outside of the roof cutout and added a second black rubber seal on the outside of the roof cutout. I have to say, it looks nicer that the garbage vinyl seals the factory uses. It's been a year and that was the last she ever leaked. The leaks are inherited due to poor quality, lack of workmanship and design issues, which could be easily corrected but apparently not a concern for the manufacturer as their warranty protects them from water leaks. There are 3 main leak points on the Freedom Elite. The first one is the 5 LED marker lights across the roof above the bunk head fiberglass cap. These LEDs each fit into a hole in the roof. The LED's have a rubber O-ring that is supposed to prevent water intrusion. Unfortunately, the O-rings rot from exposure to the sun and rain over time and the water enters into the front portion of the bunk bed extension behind the inner wall and works its way down the left and right bulk heads just behind the driver and passenger doors. Mold build up will be heavy and will require immediate attention. The second point of intrusion are the front left and right aluminum moldings that join the side walls to the fiberglass hood of the bunk head. Under the vinyl molding insert that covers the aluminum molding, there are self-tapping screws the Mfg. secures the molding down to the wood / aluminum super structure. We removed the vinyl molding insert and found more than half of the screws were heavily rusted and there were no caulking or seals before the screws were driven down. We even found holes with no screws. This is just lack of quality control and interest in providing the finished product. As for the 3rd issue, the rubber seal around the roof cutout of the cab as mentioned seems to be a popular problem that I have run into with other owners of the Thor product. Show less

When I received it the 12v battery terminal nuts were run only halfway down on the studs (not even finger tight) and the water heater electric element was burned out. The frame and suspension had ten years worth of rust when it was three months old. Treated it with phosphoric acid and POR-15. There was also condensation in the running lights due to bad seals. On our first trip the cabinet doors popped open by themselves on the interstate and ended up on the floor due to the cheap catches and hinges. Upgraded the hinges and added latches. On our second trip the rear blind fell off (the heavy wood valance was held on by just 2 #6 screws put into nothing but the wallboard). Screwed them back in to the metal window frame. At some point the water pump began running continuously, pump replaced. Easily breakable refrigerator door handles. Wall outlet covers falling off. Dome light covers falling off. The awning started retracting incredibly slowly; this is a very common problem and there are a ton of complaints about it. In year two the couch broke free while driving on the interstate, and the bottoms of the rear cabinet and sink cabinets started coming apart so I had to add brackets to keep them together. The paneling around the bed box started to come off because it was held on by a few really cheap staples and no glue. The bathroom vent fan stopped working due to a bad ground. The 12v battery doesn't have much storage, on off-grid night four the heater and refrigerator stopped working (on gas) because there wasn't enough voltage (my site was ~50% shaded and the solar panel is only 100 watts). I replaced it with a couple of 6v golf cart units in series, and am planning a major upgrade to the solar capacity. In the meantime I bring a generator to boondock. The brake wiring is so short that when I jacked it up to do the brakes the wires got pulled very tight, causing a wiring fault. Now the brakes on that side don’t work and it’s been a real handful the times I’ve had to get on the brakes hard. One more thing to fix this spring. The couch is not very comfortable, but all of the aftermarket upgrades are designed for a slide that has a floor that’s at the same level as the main floor. So we’re pretty much stuck with it. Show less

This camper has been at the dealership since october of last year. It has a severe towing issue, where anything over fifty miles an hour and the trailer sways dramatically, and I feel like i'm going to lose control of my F450. Forest river does not return calls. We are two weeks away from putting our camper on our seasonal site.And we have no camper. I do not recommend forest river products Show less

We bought this pre owned tailer in 2023. It was in storage for 3 years and had minimal use, so it was a good purchase. The floor plan is perfect for couples because it has a residential sized queen bed and plenty of storage. We love the large window's in the rear dinette and the counter space is impressive for a 20' trailer. The only thing to look out for is roof leaks at each side of the rear roof corners. The best approach is to apply Eterna Bond tape because self leveling caulking will not last very long. In fact, its best to apply this tape at every roof joint for peace of mind and less maintenance. I'm a contractor and I honestly think this is a very well built trailer. If you buy a camper you have to have realistic expectations as they are subjected to extreme conditions that can lead to minor repairs and pre-mature maintenance. There are plenty of upgrades that can be done to improve overall quality. Show less

We purchased our Keystone cougar 25RDS travel trailer five months ago just before the winter in the month of September. We have it on our property and are staying in it while we’re renovating our house and then we’re doing some traveling. We absolutely love the floor plan and so far the people have been very nice at camping world. I’m not able to give a complete rating on factory service warranty yet because we haven’t utilize them , so The three stars is irrelevant, but it prompted me to rate in order to move forward. the issue we have is the floor appears to be weak or very giving in several places which has us very concerned, especially since it’s brand new and and with a price tag approaching 50,000 I’m shocked. We also noticed the awning appears to have wrinkles, but I’m not too concerned about it. I will be contacting camping world about the floor. I will post a follow up review review to let you know how helpful they are in the matter. Show less

We have owned this RV for three years and have had NUMEROUS craftsmanship flaws: 1. Rear blackout shade will not extend or retract Frame around window vent into an “m” shape with a screw in the middle and ends 2. Water leak in bedroom ceiling on awning side during a storm 3. Awning ripped and had to replace because the material was defective 4. Paper peeling off the particular board 5. All hinges are coming loose from kitchen cabinet doors 6. Dining area under storage doors are completely falling off 7. Glue on trim around the ceiling has run down the walls in the bedroom discoloring the trim 8. LED lights in kitchen and bathrooms have failed 9. USB ports over the bed do not work 10. The backsplash on the kitchen is coming off the wall 11. The window holding the blackout shade in the living room is coming off 12. Windows aren’t sealed causing cold and hot air to come through the gaps. 13. The sleeper sofa’s springs and bracket broke at first use. 14. Kitchen countertop’s marble finish is peeling from the wood and the sink is falling out This RV cost $66,000 and we did not get any support from the dealership or Heartland. I DO NOT recommend this RV to anyone! We are now stuck with all of these unnecessary repairs. Show less

We love the floor plan and size of this 359. Where this unit loses its shine is in the poor workmanship. Missing or loose screws, the refrigerator poor mounted and supported by two screws and not leveled. Undercarriage has electrical wiring with no installation as they go through the chassis and wires have no excess wire for future repairs. Loose bolts on rear tailgate, missing screw on side latter and the list goes on. Im replacing steel screws that after just 4 months showing heavy rust and replacing them with stainless steel. Over the workmanship is just not there and sad we buy these things with regret months later. Show less

This camper is an excellent option for anyone looking for a practical, comfortable, and well-designed trailer, even for those towing with a minivan, as long as the proper precautions are taken. It is especially appealing for people who want something easy to store, simple to winterize and protect, and still spacious enough inside to feel truly comfortable. What stands out most is how well it uses its compact size. Even though it has a relatively small footprint, it feels much more like a larger camper once you are inside. The interior height is one of its best features. Because of the shape and layout, the space feels open, comfortable, and surprisingly easy to move around in. Another major advantage is that you do not have to deal with tarps or the usual hassles that often come with protecting and storing other trailers. It offers a very practical solution for winter coverage while still giving you the feeling of owning a more substantial camper. For a trailer of this size, the features are impressive. It has air conditioning, which can be difficult to find in smaller units, and it also includes a solid hot water tank. In my case, because of the high elevation where I live, a tankless water heater would not really be a practical option, so having a traditional hot water tank is a real benefit. If I could suggest one improvement, it would be the addition of an indoor shower. I believe that with just one or two extra feet in the floor plan, it could likely be incorporated. Even so, having an outdoor shower is still a valuable feature. I also think that adding a cassette toilet alongside a shower area would make this camper even more versatile and would be an outstanding upgrade. Overall, I think this is a wonderful camper. It offers a smart balance of size, comfort, and practicality, and for me, as a first camper, it has been a very satisfying purchase. I am genuinely happy with it. Show less

I just got my 2026 campsite elite 36ak. Beautiful trailer 5th wheel with a list of problems that everyone should run away from. Don't waste your money! 118000 worth of problems. Here is a partial list can provide pictures and emails to prove. Windows leak snow and cold, floor repai done bad, fridge bracket does not fit so can lock when in travel, toilet wobble, frost comes through the walls not proper insulation, snow drifts on the floor, windows trim to hold them in was falling off, ac heat strips not there as was part of the deal, furnace not working proper , snow comes through the windows, power running through the pull out to me.a big fire hazard,seal not proper around pull outs and the list keeps going. We bought this at the Calgary rv show where the reps from forest river and rangelad told us how good of a fit this would be for us seniors. How warm it would be for us . We were there to get a good rv fit as a.fire destroyed our rv so with insurance we needed a new one . they knew of our predicament and just wanted a sale full of lies and miss representing it. They have our money. That is all that matters to them. Shame on.all of them and the ones who build these need to put a bit of effort into their products. A beautiful trailer that is worthless! Show less