We bought our first RV on November from FuntownRV. In last 5-6 months they hold it almost 2 months for warranty work and they especially hold it for long times because time flies and they wasted our 1 year warranty period. We reached out to Heartland RV, they almost told us "We're only manufacturer" which is extremely weird. Won't buy from FuntownRV again, won't buy another Heartland again, after this experience. Show less

This is a 0-star review for FunTown RV in Cleburne. We had the worst experience with them and our brand new fifth wheel. We purchased a 2023 East to West Ahara in May of 2023. In July we started experiencing horrible water leaks from everywhere. Seeping down the walls, coming out of the light switches, sweating under the belly, etc. and had no idea what was causing it. This had in turn caused damage to the trim pieces, bowing of wood, rust on hinges, mold under belly, etc. We called FunTown RV to get in for warranty work. My husband drained the tanks, and we packed up to head to the service center in Cleburne. They had it for one-two weeks and we received a call from a service assistant saying we had overflowed both black tanks because our hose was hooked up to the black tank when it arrived, and that warranty would not cover it. (Let me just say, my husband has dealt with campers for over 10 years and has never overflowed the tanks. The hose was hooked up from when he drained them to take the camper in). Immediately my husband asked to speak to the manager, Kent Ferguson, in which it took days to get ahold of, and the phone call ended in Kent blaming us, rudely. We picked up our camper in between this time. We then emailed Kayla Heskett to get proof of such accusation in which it took additional days, and they sent pictures of the hoses (which we already knew about) and pictures of “toilet paper” under the stairs. My husband then crawled under the stairs and came to find the caulking that they were calling “toilet paper.” He then climbed on the roof to check tank vents and there was no water residue at all. We sent this proof to Brooke McCommas (after Kayla would no longer speak to us) and got no response. We called Kent and received no response as well. After a week with no answer, we called the main office and spoke to Mike McMillan and Kevin Thomas. They said to send all documentation to them, and they would get with the service center. After a week of not hearing back, we called again and got nowhere. We tried for a month to deal with FunTown, and it was the absolute worst customer service experience. They do not stand behind their rvs and do not want to work with the customer to solve any problems, rather play blame. We put an insurance claim in after everything we dealt with, got a mechanic and insurance company representative to look at the damage and both agreed that the black tanks had nothing to do with the water damage. We will never take any of our business to FunTown going forward, nor will we ever recommend them to anyone. Show less