I was not impressed at all with this dealership. Our salesman was fantastic and seemed to be a good guy playing middleman between us and an awful leadership administration. That said, we came in and looked at a specific trailer, agreed on a deal, and put money down to have that trailer ready by Friday. They had some minor things to fix that were pointed out when I looked at it. (that date got pushed back to Saturday, but it was no big deal as long as we had the trailer by Sunday night when we needed it). We showed up on Saturday to pick up the trailer, and I immediately noticed that it was a different trailer than the one that we had agreed on. I brought this up to them, to which I was told that it’s the same model number and that they had several of this model, and when that is the case, they always pull the oldest one out and deliver that. I took this to mean that it is common practice, so if you’re in a similar situation, check and recheck that you’re getting the unit you want. It wouldn’t be a big deal if the trailer were identical to the one we looked at. However, the trailer they delivered to us was three months older. Outlets are in different locations than anticipated (not a huge deal, but annoying). The biggest problem is that the dinette and sofa are in a different configuration. We had planned on the couch being in a specific location to accommodate a kennel for my K9 when it is necessary for me to travel with her. The trailer was missing stickers in the wet bay for the water heater bypass, rather than putting an actual proper sticker on, somebody wrote “bypass” on a piece of tape (that will assuredly come off after the first use), with no further explanation. Furthermore, this trailer was delivered with damage to trim pieces that were not fixed and missing a sewer hose (not a huge deal, but it shows an incredible lack of attention to detail, I was later told by the salesman that sewer hoses aren’t included on any trailer they sell however, I find this odd, because every camper I’ve ever purchased anywhere else has included the sewer hose). I was told by the salesman that I could take my trade home, and we could call the deal off (I’m not sure what would’ve happened with the deposit that was not addressed). I could wait another week and take the trailer that we agreed on. However, that was problematic due to my needing a trailer for the next day. Or I could just shut up and be happy with the deal and take the older trailer, which was not the agreed on trailer and not ideal for our situation, but I could have it immediately. So, reluctantly, I took the trailer they had prepped, even though it was not what we agreed on. I felt like they should’ve offered to something to compensate for the difference, and I was extremely disappointed that none of the “big bosses” could not be bothered to discuss the situation with me. I’ve never filed a complaint or even written a negative review of a company, so I feel bad even writing this, but I feel like others should know to be careful. ------------------------- UPDATE: A man who identified himself as one of the owners called me at 11:18 on Sunday morning (the day after my review was left) to inform me that if I do not take the review down, they will refuse to do warranty work on my new camper or fix the items that were not corrected before delivery. He did not refute the details in the review, and admitted that they had prepped a different camper than the one we had agreed to purchase. Furthermore, he went over the options they had given me which I have already detailed. He went on to say that the reason none of the bosses spoke to me was because they were worried I might “cause a scene”, which seems like a stretch, considering I was there with my two young kids and I gave no indication of that possibility, even though I obviously was not happy about the situation. Show less

My observation is after two calls to there sales department they are charging up 50k over sticker for the new leisure travel vans, AKA price gouging. Also they list inventory online that is sold or the buyer needs to order. On a positive note the people are nice while they are price gouging. NOTE: In order to leave the sales review I needed to check all boxes. I have no experience with service etc. just sales. Show less

I’ve had such a horrible experience buying my camper from Craig Smith RV. They are extremely dishonest and have very poor customer service. I paid a lot of money for them to do their inspection, detail, and walkthrough. They said it would be 10 days until we could do a walkthrough. Turned into several weeks . We declined it and picked up our camper when the service and detail was supposedly done. There was no detailing done. I found dog hair and dog food on the floor. The refrigerator smelled terrible. The plug to the camper was bent so I don’t see how they even plugged it in to do any service on it! We had to fix it in order to even plug it in. Then when we hooked the water up we found out that the water tank was leaking. We seasonal camp and really wished we would of asked around before we bought our camper here. It turns out it’s a well known fact around the campground to stay away from Craig Smith RV. Show less

Looke at the Winnebago Ultimate Advantage online. Here is a few tips for you. Clean the fucking thing up. Open the slides and clean clean clean. Vacuum out the storage areas. Wtf ,, cant beleive you put that up for sale on your site like that. What does that say about your Dealership. I would never buy from you after seeing that. Show less