Cozy Traveler reviews

This is the third fifth wheel camper I have had and It is the poorest quality of the three The others were a Dutchmen and a Jayco. This unit has cheap furniture, cheap flimsy wood trim inside that is falling off, the finish on the woodwork is junk and scratches easily. The tires that came on it were chineese junk. the slide outs do not seal tightly when closed. The bedroom slide out leaks water into the floor in the bedroom. I just discovered that the basement storage area has been leaking on the driver side and has rotted the floor out So its probablly been leaking since it was new. The plastic trim around wheel wells is poorly fastened and flaps in the wind going down the road. I will never buy a heartland product again This Camper has not seen heavy use and is falling apart. Show less

Purchased on September 4, 2023 since then it has been in my possession for 10 days as of October 25, 2023. Before it left the dealers lot we had no A/C in the cab. The brakes were mushy. I went back over to the office to report this and found the office closed. Now we had to drive it home as we dropped off our old camper to pick this one up. On the way home we found the headlights were not aligned. The low beams were only about 5 feet off the front on the RV and the high beams were not a whole lot better. When on high beams on coming traffic did not flash there light for me to go to low beams. I took it back to the dealer 7 days later because I felt it was unsafe to drive. It sat at the dealers for 20 days before they did anything, and that was after I made calls to Thor, camping worlds owner. They said it had to go to Ford for the A/C, Brakes and lights. So the 3 of them sent it to a ford dealer 3 1/2 hours away. (AS no local dealer would work on it) and advised me I had to pick it up. So after another 17 days I picked up the camper from ford. A/C was fixed brakes checked and working fine. Headlights not adjustable per ford. So get it home and decide to see if I could fix the lights. I take off the shroud around the light and guss what there are the adjustments for the headlights. So I contact the dealer and offer to fix the lights for the cost of the fuel for the trip which totaled $203.76. They owed me 30 gallons anyway as tank was not full at pick up time. So with the 30 gallons off the bill it would be $118.63 for my time to fix the lights. Camping world offed me a $50.00 in store credit. So I called Thor and they told me they would not pay me to align the headlights I had to take it back to the dealer and they would fix them. This would put me back to square one as the dealer already told me they could not fix them. So in addition to the above we found before we took the R/V home the door latch dose not open correctly you have to yank on it for all your worth to get it open. The left mud flap was loose. Night stand on right side of bed was loose and sealer at wall was cracked. Wall top next to microwave was scuffed up. Door under bed for access to water tank was damaged on the bottom. Ladder for bed over cab was missing. Both outside mirrors were scratched up. Then to top it all off we get it home from ford and level up and run the slide out and we have a water leak coming out under the kitchen cabinet. Also another leak on the floor under the center of the window on the back wall. All this additional stuff is being ordered or will check it when we go back for the replacement parts.So with all this on a brand new Thor freedom traveler a30 we are out at the least $153.76 more to own it. Along with I have to repair my headlight issue. Now keep in mind I'm 76 years old and 100% disabled veteran. I would not recommend buying any Thor Product or dealing with Camping World dealers Show less

Unique Class B RV that will fit 4 people with a Bunkbed system. Has all the features needed, from wet bath, Microwave, fridge, cook top, etc. Solar panels and back up batteries. Also a Gas generator that works out from the same gas tank as the unit., very convenient. Show less

Shoddy construction but worst part is warranty support. Heartland approved 3 repairs but only paid for one. I have $400 that I paid but they will not reimburse me. I have sent a dozen emails and the service department won’t even respond after their initial approval to get the service done. Show less

The model is nice and big on the inside. The living area is in the rear with high ceilings and lots of large windows. There's room for entertaining, while preparing meals in the easy and convenient kitchen. The option of a full size refrigerator is not a good because they only run on city electricity. The dual fuel refrigerator is the perfect choice. The upper level is large with a roomy bathroom and large shower with skylight and the bedroom features a King size bed. Closets areroomy and lots of drawer/dresser storage. This is my choice for an RV 5th wheel.....Buying used, in excellent condition is a real find for this particular unit. Good for short and long term seasonal living or full time for two people. Easy tow, even thought it's 36' from the hitch....it follows great behind your pickup. Show less

Brought this RV new. Liked the layout. We have less than 5,600 miles and owned for 3 years. RV has left us stranded on the road twice with electrical issues and broken hydraulic lines. Just replaced the cabin batteries now. Thor & Good Sam do not stand by their customers. You are basically on your own when you drive off the lot. Would not recommend either of these companies to anyone. Very disappointed. Show less

We've owned the motor home since June of 2022, when we purchased it from Camping World, FT. Worth, TX. My wife and I are in our mid 70's and retired and were looking for a comfortable unit, relatively easy to drive and use. We like the style and arrangement of this motor home, but our experience with it has been horrible! The night we brought it home, we discovered that literally, nothing worked on generator power. A Good Sam tech. recommended I return it the next day. I did, and was accused by the CW,FTW svc. mgr. of breaking the whole thing. I ended up taking the RV to a repair shop in Cleburne, Tx. After 6 weeks, they found and repaired 34 electrical mis-connections. I was told by THOR, they warranty the repairs. They paid only 1/2 the billing. Now, after using it for a couple of weeks, we have discovered the chasis air conditioning is insufficient, the generator is a 30 amp. model and should be a 50 amp., for two ceiling AC's, along with a few other problems, and it is back in the shop to hopefully get THOR to warranty and fix the problems. Show less

I would NEVER buy another Bighorn. Had this camper delivered. Set it up and found a list of poor workmanship!!! Front door warped Soft spot in floor Lights that do not work Hot water heater will not run on electric Cabinet doors warped Spots all through the ceiling Wires protruding from fixtures Leveling system doesn't level Ac system leaks Overall very poor quality workmanship, no one including the dealer at Explore USA will address these issues. Needless to say I will be getting rid of this camper Show less

This motor coach has been nothing but trouble since day 1. We have a list of 10 items that had to be fixed by Camping World. We took it on our first trip and now the check engine light is on. No where close to us works on them, I guess we should have questioned a little more before buying. The bed in the front cab was wired wrong, AC blowing hot air, neither ladder will fit on brackets for bunk bed or bed in the front, radio wasn't wired up, front headlight cover was falling off, owning cover fell off bringing it home, electrical outlet won't work, and black tank value won't open so it can be flushed. Several drawers fly open while going down the highway. I guess Thor's quality control department is not doing a very good job. Camping World Greenville, NC has done a great job fixing all of Thor's mistakes. Show less

This RV is beautiful inside. It has a very spacious kitchen and living room. Even the bathroom is spacious. I've been in a lot of RV's and this one has the biggest bathroom I've seen yet. This RV also has TONS and TONS of storage, for an RV. Amazing. The seating inside is incredibly comfortable. Show less