Voted most helpful review
brian
Newfoundland and Labrador, Canada
Reviewed on December 18, 2025
This might be worth a read. Beware!
I think I should share out experience buying our Leisure Travel Van.
We first saw this Unit 4 years ago at and RV show and we loved it.
Purchased this unit in Ontario Canada and moved to Newfoundland Canada. Once our motor home was delivered to the dealer I...read more
This might be worth a read. Beware!
I think I should share out experience buying our Leisure Travel Van.
We first saw this Unit 4 years ago at and RV show and we loved it.
Purchased this unit in Ontario Canada and moved to Newfoundland Canada. Once our motor home was delivered to the dealer I flew to Ontario to bring out Van home. When I arrived at the dealership I noticed that the side of the van had a paint run. The sun highlighted the defect. I was provided with a quick demonstration. When I asked questions about the mechanical components I was instructed to read the manufactures recommendations!? Also was told there is a fee if I need to revisit the orientation at some point. If you read some reviews several Leisurer Travel Van Owners have had 4 hour demostrations with a NO fee follow up to go over any questions the owners may have.
In summary , paint defect, sub standard demo for a unit that cost About $ 300 000 plus, based on options. Offered a me a follow up for a fee! Interesting.
I put my faith in the dealership. Their ( Reviews are mixed) I went over every thing they offered in their demo. The young lady that did the walkabout with me, took a picture of the paint issue and I have asked twice that she send a picuture to us. Presenlty I have not had anything sent to me.
Once I told the dealership that I am returning to Newfoundland with my new motor home, they told me that since I am no longer living in the area, I will have to reach out to the closest dealer to me. For us, this dealer in Nova Scotia. Depending on season ,this could be either a 12 0r 7 hour ferry ride & then an 6-8 hour drive. The dealer we purchasded from expressed that this is Leisure Travel Vans policy. I had little chance to protest , they were firm on this policy..... I have reached out to the Dealership in Nova Scotia several times to inquirer about some wiring . They responded ONCE.
This is important to know!
Once I returned home I was reviewing all the features of the unit. The generator was malfunctioning. I forwared a picture to RVMP - manufacture. They surprisingly indicated a problem with propane generator so quickly & I have recieved the new part.... I have been looking for someone that can do the repair on my new generator. After 3 weeks of phone calls and e mails. NO luck. RVMP only offered a few places to look. Companies they could simply get out of a Google search. They did not find us a repair shop. RVMP has a phone # you can call. Leave a voice message. They might get back to, they might not. Most my emails have had a friendly response, but little action. I managed to find a retired RV tech that would take on this job. This contact was from someone in the area. Further I found one of the remote switched in the bedroom was not working . 2 faults indicated for propane and fresh water. I am not even using the RV, So I contacted Leisure Travel Van directly ( Service & Warranty). They forwarded me a new switch and contacted RVMP - generator manufacture to get things moving. I did contact Sicards RV In Smithville Ont. Regarding all the issues. The only person that has contacted me was the salesman. He was upset about the honest review I posted with the Leisure Travel Vans site and how will this look to his supervisors? He did not ask about our repairs. You have to wonder??
BEFORE YOU BUY:
Ask about the repairs while traveling. Is there a repair shop in your city or one near buy. Not just the generator , but all the equipment LTV does not cover!
Ask about what will be demonstrated the day you pick up your unit.
Go over all your paper work carefully. Slow it down.
We like the LTV Brand, however, support from your dealership might not be there. We believe, our dealer couldn't care in least!
Our buying exeperince went from anticaption and excitement to a $300 000 Regret... WE hope this may help in some way.
Livability
Overall quality
Floorplan
Driving/towing
Factory warranty/support
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