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Cassone's RV
Arizona, USA

Cassone's RV - Mesa, Arizona Reviews

Cassone's RV - Mesa, Arizona Reviews

1.0
(1 reviews)
Cassone's RV in Mesa serves the greater Phoenix area with top quality RV sales, service and consignment. If you're looking to buy a new or quality used Class A or C motorhome, fifth wheel trailer, travel trailer, pop-up tent trailer or any other type of recreational vehicle, you can choose from a wide variety at our RV sales facility. We offer RV financing, and we love to work with Canadian buyers. If you want to sell your RV, we can buy it at a fair price or consign it at the price you direct. And if you need service or repair, our skilled and experienced staff will make sure your RV is well taken care of. Check out our inventory or call today to learn more! Located in the Phoenix Metropolitan area, we specialize in RV Sales, Service, Paint and Collision work. We consign RV's at the value that our client desires or we buy RV's at a fair price. Our Consignment Program is absolutely FREE! AVAILABLE FINANCING, BROWSE THROUGH OUR NEWEST INVENTORY, BRING IN YOUR RV FOR CONSIGNMENT, OR SCHEDULE AN APPOINTMENT TO GET YOUR RV SERVICED! WE DO IT ALL HERE AT CASSONE'S RV!!
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Sales
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Service
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Parts
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Warranty support
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Voted most helpful review

Jeremy Brown

Washington

Reviewed on March 30, 2021

1.0
BUYER BEWARE!!! These guys are scandalous. Do not buy from them without getting a pre purchase inspection checklist in hand (if you can actually get them to give you one which I doubt because I asked for one 4 times prior to my purchase and 2 times after and they told me they would give it to me but never di... read more
BUYER BEWARE!!! These guys are scandalous. Do not buy from them without getting a pre purchase inspection checklist in hand (if you can actually get them to give you one which I doubt because I asked for one 4 times prior to my purchase and 2 times after and they told me they would give it to me but never did). Even if they give you one I would check everything and even witness a flood test on the gray and black water tanks and test of the coolant system. Here is why.... My wife and I bought what we thought was a beautiful 2007 Fleetwood Southwind 32VS from them on 8/10/20. I inspected it as closely as I could and did a test drive. Everything seemed to be fine, and then the nightmare started when their driver was driving me in the motorhome to the AZ border where I was to take possession of it. The car next to us blew a tire and he had to swerve to avoid being struck. On my way home from AZ I kept getting a LO DC reading on the fridge. When I got back to WA I had the house batteries tested and they were completely dead. I also located sewage in the storage compartments when I opened them for the first time after arriving home. I spoke to Richard Cassone and his staff and they said I must have overflowed the black water tank when I used the flush out mechanism on it. They told me to clean it out and call them again if it continued. I got the RV serviced immediately upon arriving home and the service tech told me he had to add a gallon of coolant. I did not think anything of it till the RV overheated when my family and I were on our first camping trip. I got it home by continually refilling it with coolant. I also continued to notice sewage water in the undercarriage throughout our trip. I took it to a local repair shop and they discovered the heater core needed to be replaced and the sewage leak was caused by a hole at the top of the black water tank. They located the leak in the sewer tank by doing a flood test and they assured me that it was common practice for a dealer to do a flood test prior to selling a RV and there was no way the hole was not there prior to the sale. I looked on Cassone’s website and it shows they do a full inspection and repairs prior to sales. I also even emailed them and pretended to be interested in a RV and asked them if they do one prior to a sale. Their rep responded and affirmed that they do. Total bill for the repairs was $6099.37. The warranty we purchased covered all but $1364 of the repairs, but now we have no warranty coverage for the next year if anything else goes wrong because the max payout of the policy was $4800, what we paid for it. I have called Cassone’s many times and been told that Richard Cassone or one of the other parties he designates would call me back to discuss, but they never did. I have also now sent to letters with detailed evidence of the issues and bills requesting he contact me do discuss the matters. As of this date I have not heard from him.
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Mesa, Arizona

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