Voted most helpful review
Jeremy Brown
Washington
Reviewed on March 30, 2021
BUYER BEWARE!!! These guys are scandalous. Do not buy from them without getting a pre purchase inspection checklist in hand (if you can actually get them to give you one which I doubt because I asked for one 4 times prior to my purchase and 2 times after and they told me they would give it to me but never di...
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BUYER BEWARE!!! These guys are scandalous. Do not buy from them without getting a pre purchase inspection checklist in hand (if you can actually get them to give you one which I doubt because I asked for one 4 times prior to my purchase and 2 times after and they told me they would give it to me but never did). Even if they give you one I would check everything and even witness a flood test on the gray and black water tanks and test of the coolant system. Here is why.... My wife and I bought what we thought was a beautiful 2007 Fleetwood Southwind 32VS from them on 8/10/20. I inspected it as closely as I could and did a test drive. Everything seemed to be fine, and then the nightmare started when their driver was driving me in the motorhome to the AZ border where I was to take possession of it. The car next to us blew a tire and he had to swerve to avoid being struck. On my way home from AZ I kept getting a LO DC reading on the fridge. When I got back to WA I had the house batteries tested and they were completely dead. I also located sewage in the storage compartments when I opened them for the first time after arriving home. I spoke to Richard Cassone and his staff and they said I must have overflowed the black water tank when I used the flush out mechanism on it. They told me to clean it out and call them again if it continued. I got the RV serviced immediately upon arriving home and the service tech told me he had to add a gallon of coolant. I did not think anything of it till the RV overheated when my family and I were on our first camping trip. I got it home by continually refilling it with coolant. I also continued to notice sewage water in the undercarriage throughout our trip. I took it to a local repair shop and they discovered the heater core needed to be replaced and the sewage leak was caused by a hole at the top of the black water tank. They located the leak in the sewer tank by doing a flood test and they assured me that it was common practice for a dealer to do a flood test prior to selling a RV and there was no way the hole was not there prior to the sale. I looked on Cassone’s website and it shows they do a full inspection and repairs prior to sales. I also even emailed them and pretended to be interested in a RV and asked them if they do one prior to a sale. Their rep responded and affirmed that they do. Total bill for the repairs was $6099.37. The warranty we purchased covered all but $1364 of the repairs, but now we have no warranty coverage for the next year if anything else goes wrong because the max payout of the policy was $4800, what we paid for it. I have called Cassone’s many times and been told that Richard Cassone or one of the other parties he designates would call me back to discuss, but they never did. I have also now sent to letters with detailed evidence of the issues and bills requesting he contact me do discuss the matters. As of this date I have not heard from him.
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