ZERO STARS - STAY AWAY We have been dealing with Camping World of Hamburg for over a year now and it has been nothing but headaches, poor service, poor customer service if any, and horrific workmanship. They deserve zero stars if it was an option. We approached Camping World to repair a crack in the fiberglass of our fifth wheel toy hauler last year. The crack was caused by a leak which froze during the winter months, creating pressure and cracking the fiberglass. Hamburg was able to get us on their schedule a few months from contacting them. The repair of the crack and apparently leak was completed by inserting a metal plate woven through the interior plywood framing and applying new fiberglass and painting the exterior. The exterior near the crack on roof seams and below cap were resealed. The repair held until this past winter when the crack reappeared and now interior paneling was bulging. We contacted Hamburg and we’re told to bring it in. This was in January. Our camper was dropped off locked with fully charged batteries. From January through May (5 months), we chased via phone and email querying for updates with no response. On Easter weekend, we decided to pay a visit while in the area (we live 45 minutes away) and our camper was in the same exact location it was dropped untouched. We were promised it would be finished by May 1st for a trip we had planned. The work was finally completed and when querying what was causing the interior bulge, we were told it was never looked at and that they would need to order new panels. Why they were ordering panels when they hadn’t even looked at doesn’t make any sense. We waited 2 weeks for an estimate for the panels, chasing several times. I finally decided to pay a visit to just pick it up and confront the service manager. The panels were never even ordered. In fact he had to enter the camper before I took it to take a picture of what they were. So it was basically sitting there for 2 weeks and they did nothing. Upon getting the camper home it was discovered our 50 ft 50 amp power cord was stolen, all of our locked cabinets were unlocked for theft to occur over the 5 months it sat unserviced and our 2 optimum batteries were dead requiring replacement. In regards to the crack being “repaired” again, it is horrific. Take a look at the pictures attached. This is unacceptable. This is not body work. This is slapping globs of fiberglass over top of what was applied the first time and painting it leaving bubbles in the paint. You can see the wave a mile away. And the service manager agreed that it was horrible work. At this point, we decided to open up the interior wall ourselves and we discover damp, moldy plywood and foam. The leak was never repaired and water was still entering after they repaired it the first time. We found a gap in the sealant under the rain spout and resealed it. We tested it until no water was entering the camper. Disgusted with all of the above and now a faulty repair, we contacted Hamburg and also Corporate Camping World. The service manager asked us to bring it in. We advised the wall was now essentially exposed down to the fiberglass and it wasn’t stable enough to drive. The service managers came to our home to discuss and look at it. This was when he specifically said, “I’m not gonna disagree with you on that” when we showed how horrific the body work was. They took pictures of the now dry interior and went back to corporate stating it was all dry and any water damage was from prior to their initial repair. We then shared our photos and videos with corporate showing water leaking in and soaked plywood. The response from Hamburg and Corporate is that they weren’t told to fix a leak just a crack and their not liable. After all this and they do nothing. It’s awful and we will be taking further action. Show less