Dishonest. Incompetent. They charged me $1255.47 for at most 4 hours work. I'm not exactly sure how they reached that total, but of the total, $46 was for five minutes of work done right in front of me. No parts were involved. Worse, they neglected to purge the Alde heating system of air, causing a fail within 2 days of service. When I contacted Alde, they explained to me that the system has to be purged after servicing and all of the dealers know this. When I later talked to BlueCompassRV they said that they never purge Alde systems after servicing. Total amateurs. Expensive amateurs. Spent two nights in 40 degrees farenheit without heat due to Blue CompassRV's sloppiness and incompetence. Show less

I don't recommend this dealer at all he sends me an email based upon my search results with a fictitious RV I don't think so go somewhere else you'll be a lot better off in the long run also oh did I mention I'm never even heard of him I've never talked to him and I've never inquired to him in regards to any Arby's he's on one Coast I'm on the other Show less

**LONG REVIEW, BUT IMPORTANT** I truly am a very understanding person and rarely leave reviews for bad experiences but I felt this needed to be shared to warn others. I gave them a lot of chances. If I could give negative stars, I would. This place is awful. To start, we inquired on a 2020 Keystone Hideout on 4/18/22. A sales rep got back to us in a timely manner to let us know it was available. We then had our trade valued. We had applied for pre-approval financing with our local CU (we are 5 hours from Winston-Salem on the west side of Knoxville, TN). I had already told the sales rep this. He called me back the later and said "your application has been approved! You guys have excellent credit scores!" I was confused because we had not applied for financing through them at all. He then proceeded to schedule a demo date for us on 4/21/22 at 12:30pm. I got off the phone, thought a second, called him back almost immediately, and asked him how we could be approved because we hadn't even applied through them? He said "ummm, yeah, you're loan is not approved yet so I don't know what you are talking about. Who called you?" I said "you...". He then said "oh sorry, I thought I was talking to a different customer!" That is concerning because what if he had given out sensitive information? I thought oh well, just a little mix up. I assumed the demo was still on, and the next day (Tuesday) we received approval from our CU. I called our sales rep immediately and he said "Who scheduled a demo for you? Was it me?" I, again, said "yes...." He said "oh, I'm not at work right now but I'll have to check that tomorrow (Wednesday)". We were supposed to have the demo Thursday. I called the sales manager to ask on this because we needed to know as we were 10 hours round trip and had already asked off work. The sales manager confirmed we didn't have a demo date scheduled and that there was no way he could have it ready by then. I asked to be transferred to another salesman because it was getting ridiculous in an already stressful situation with a large purchase. He transferred me to a new sales rep, who was great. He asked me what I knew about the rig and I told him nothing other than the last rep said it was in good, used condition. He then told me it actually has some "minor cosmetic issues". He sent me pictures of the "minor cosmetic damage". I immediately new it was water damage and appeared to have came from the slideout seal. He confirmed this was the case with his shop, but that it "had been fixed". At this point, I am absolutely furious because of all that happened just to find out that the original sales rep neglected to inform us of WATER DAMAGE. We would have never even bothered with this company and had our credit pulled, then struck a deal if we had known this. I voiced my frustration and was only given "We understand. We are sorry, but there is nothing else here in your price range". They wouldn't even work with me on negotiating a price on another rig after all that had happened. Show less