Our experience started out great with Scott in Sales. But when we need work done in the service department that’s when we found out what this dealership was really like. Our trailers sway bars were not level and we had to make adjustments ourselves because they tried to level they trailer on an incline. Then when we took the trailer back in for the refrigerator and a fan not working, we were charged over 300.00 to diagnose a refrigerator that worked as soon as it was turned on. Then they left cords unplugged and the hood vent on top of the trailer not screwed down. It was hanging off when we arrived home. We called to talk to the service manger, went in to talk to the service manager and sent emails to the owner and were ignored at every turn. We asked for a partial credit due to the condition our trailer was in when it was returned to us and we were ignored. Scott also tried to advocate for us and he was ignored as well. We were planning on upgrading to a 5th wheel this year, but we will never set foot in this dealership again. We will buy out if the area. Show less

Worst service experience of my life!! Do NOT take your RV here for service. Terrible communication, terrrible follow through, terrible clueless technicians and a terrible service manager (bully). Most of the work done was incomplete or wrong and when confronted with a question nobody called to clarify EVER. My three month out Warranty appt on my Lance trailer only got me in the queue when I dropped it off and then it waited another month until it was almost too late before they looked at it. Nobody explained this to me when I dropped it off. When all was said and done they charged my $600 for WARRANTY work and $150 of that was due to tech incompetence (who didn't know what a shunt was, lost a part I gave them and didn't know how to test a 110v outlet with a multimeter) and the rest they said they would re-imburse me when Lance paid them. Terrible business practice!! After contacting Lance for help, working for weeks on communication and documentation and speaking with the Lance regional Manager and Kenny the GM/Owner at Big Country (who was very nice and concerned) I finally got my money back. However, the service manager (who has been there for 12 years) NEVER once appologized, owned up to the issues or did anything other than bully me at every step. Now I have to take it in again (to a different service center) and get all of the stuff they messed up fixed. Lance should drop them as a dealer and the service manager should be dealt with. Do not get service from Big Country RV. Show less