Voted most helpful review
Sreeni Sharma
Texas, USA
Reviewed on December 27, 2023
Beware of this dealership. The service experience is absolutely terrible.
It has now been over 3 months since I dropped off my 2022 Airstream Globetrotter at this service center for issues related to a misconfigured solar and lithium battery installation (among other things). This very dealership did the s...
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Beware of this dealership. The service experience is absolutely terrible.
It has now been over 3 months since I dropped off my 2022 Airstream Globetrotter at this service center for issues related to a misconfigured solar and lithium battery installation (among other things). This very dealership did the solar and lithium battery install earlier in the year - it took them over 2 months and cost me over $6K to get it done.
Despite waiting patiently for the fixes and the return of the unit, the issue remains unresolved. All I gotten over the last 3 months are excuses (e.g., too many units on the lot to service), deflections (e.g., the converter manufacturer is holding things up), and empty promises (e.g., the resolution is imminent and we will replace the converter with a new one if the manufacturer does not resolve it in the next few days - and, that was weeks ago).
I would have dismissed this as a one off, except that this has been the exact same experience across 2 services this year. Meanwhile, the Airstream has sat on an exposed service lot for 5 months this year. 5 months in one year.
To add insult to injury, they sold us the expensive RV Complete warranty without disclosing that there was already a 3-year Airstream warranty. Ironically, both these warranties are useless since almost every issue we find with the Airstream is marked as “not covered by warranty and is a customer pay item” - even obviously defective items like a faulty charging cable, faulty CO/propane alarm, etc.
This is, without doubt, the worst experience I have had with a supposedly high-end product. I would avoid this dealership like the plague.
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