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Recent reviews

CA

California

Reviewed on September 9, 2022

1.8
Size and style are perfect and drives nice. However, we have had this less than a year and have taken about 6 weekend trips and there are more things in this coach that don't work than do work. From mechanical things like the water pump and air conditioner to cosmetic things like the cabinets warping and falling apart already...I could go on and on. But my biggest complaint is the complete lack of concern and response from Thor. Emails go unanswered and when they are answered the answer is basically tough luck and too bad. To schedule service at a Thor authorized dealer they directed me to has appointments available 3-4 months out and once you get an appointment they will only address 3 warranty issues. I was told "pick your top 3 issues for us to address". When I called Thor to explain I have way more than 3 issues, they said tough you'll just have to schedule another appointment 3-4 months away and get the next three issues. Simple math tells me if I am getting more than 3 issues every couple of months with this coach and can get 3 issues addressed every 3-4 months I'll never catch up (especially before my warranty runs out, which is probably what they want to happen). I was given another option to take my coach to a non-Thor dealer and get an estimate and send it in to get approved. The first person I reached out to said "sorry I won't even give an estimate for work related to Thor, they are a nightmare to work with." Buyer beware, Thor doesn't give two cents about you or their product.
Livability
1.0
Overall quality
1.0
Floorplan
3.0
Driving/towing
3.0
Factory warranty/support
1.0
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Will Senger

Ontario

Reviewed on July 29, 2022

4.8
We purchased this trailer for our seasonal site as the previous one we owned was too small for regular use. We are a couple with no overnight guests and two small dogs. We use the trailer at least two nights every week and for extended stays on our vacations. This is a great trailer for a couple, it wins in many categories, including abundant storage, adequate counter and cooking space, great appliances, entertainment systems and climate control. The large slide out has a comfortable sofa (ours is the sofa model, not the theatre seating) and comfortable dinette. Our previous trailer's dinette was quite awful as the cushion foam was too soft and caused a sore back. The bathroom in this rig has a perfect shower and a high quality toilet. The sink is a good quality steel sink, but lacks counter surface around it - still, if this is the only complaint, it is a great bathroom. The overhead fan vents very well and operates on a wall switch, the shower head and tap handles are exceptional. The master bedroom at the tongue end of the trailer is a very comfortable bed with gas shock lift for storage. It ships with a super comfortable mattress and two fine pillows from Sealy. The cabinetry in the bedroom is well thought out, holds lots of stuff and has strategically placed shelves and plugs that make life easy. The overhead fan is quiet and works on a remote control. It is easy to stay cool most nights without running the AC. There are options to turn our sofa into a bed, it is a spring loaded hide-a-bed type which would be very functional, and the dinette also sets up as a potential sleeping area, but given the layout of the trailer, these are not ideal for guests. This was designed as a couple's trailer and really needs to be seen as that. I saw an unfavourable review on this unit and feel it was quite unfair. This is a high quality trailer with excellent amenities, quality parts and equipment, quiet AC, good antenna, nice entertainment unit, a quality TV, and a cozy fireplace which is great for us in a seasonal site with electricity rather than running the propane furnace. The hot water tank runs on electric or gas, with the option to run both simultaneously which works very well if you have two successive showers. We feel this is a five star trailer on every level. The only reason we gave 4 stars on layout is because the bathroom vanity is so spartan - our previous budget trailer had a much better bathroom vanity (Coleman Lantern 18BH). The solar panel on this unit does a great job of keeping the battery charged and the fridge running during power outages. Our rural Ontario seasonal spot is prone to regular power failures. It is nice to know the beer will still be cold when we arrive on Friday evening, right?
Livability
5.0
Overall quality
5.0
Floorplan
4.0
Driving/towing
5.0
Factory warranty/support
5.0
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jean paul Blais

British Columbia

Reviewed on June 29, 2022

1.8
please be aware of the rear pull out camp stove. its only secured to foam and can fall forward spilling a pot of boiling water on to your grandchild innocently standing by propane camp stove gas connection hard to reach and awkward to use fresh water fill port over flows into the storage cabinet soaking all your stored belongings cabinet handles sharp edges nasty to use no roll out cover on slide out cabinet doors dont open all the way as they hit valances either side of bed suggestion - we flipped blinds to work from bottom to top so we can still outside theres lots i can see that was haphazardly put together that makes me afraid of the things i cant see
Livability
2.0
Overall quality
2.0
Floorplan
2.0
Driving/towing
2.0
Factory warranty/support
1.0
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Jerry

Arkansas

Reviewed on June 29, 2022

3.0
May 3rd of this year, we bought our first camper together. I've owned a camper in the past. After shopping around, we like the layout of the Springdale 1860SS so we purchased it. Less than a week at home, we had to take it back to the RV Center we bought it from due to the slide out locking up and wouldn't go out. Long story short, they replaced the whole Lippert Schwintek slide system due to the bottom roller breaking which messed up the gear and rail. The best part is, it took almost 2 MONTHS to get the parts to repair it with. Never will I buy a Keystone product again and will do my best to stay away from Lippert parts.
Livability
2.0
Overall quality
2.0
Floorplan
5.0
Driving/towing
4.0
Factory warranty/support
2.0
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Dan Bolduc

Nevada

Reviewed on June 29, 2022

1.0
This MONTANA IS THE BIGGEST POS EVER! IF YOU WANT TO GET OUT OF RVING, JUST BUY ANY THOR PRODUCT. WEVE HAD THE AXLES BREAK, THE BIG SLIDE FIXED 4 TIMES. THE BEDROOM SLIDE FIXED TWICE!. FAN ON CEILING FALLING DOWN, MOLDONG ON THE EXTERIOR FALLING APART WITHIN 6 MONTHS, SHOWER DOOR HANDLES FALLING OFF. CARPET IS WORN OUT, ITS PURE JUNK! THERE IS NO SUPPORT FROM KEYSTONE! NONE!. ARROGANT JERKS. THORS BUSINESS US STEALING CUSTONERS MONEY AND RIPPING THEM OFF! DONT BUY ANYTHING UNDER THE THOR UMBRELLA.. CRAP, JUNK, TRASH!
Livability
1.0
Overall quality
1.0
Floorplan
1.0
Driving/towing
1.0
Factory warranty/support
1.0
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CHRISTY ROBEY

Virginia

Reviewed on June 28, 2022

2.0
Purchased a 2022 park model from McGeorges RV, Thornburg VA. Got the unit home discovered several problems that I reported to the dealership. There has been no effort made by anyone to resolve the issues. BOTH air conditioner units do no work, the awning hits the slide, the slide folds in at an angle when retracted, recall on the propane lines, bent jacks, door molding came off, decorative pieces fell off the bedroom shelves, oven does not light and the list grows. I have called multiple people, emailed pictures, videos that were requested. To be ignored by everyone at the dealership, corporate, service manager and Forest River. It has been four months trying to get a resolution. The worst service all around and for an $80,000 unit, cheap.
Livability
1.0
Overall quality
1.0
Floorplan
4.0
Driving/towing
3.0
Factory warranty/support
1.0
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