Forest River Wildwood Heritage Glen 378FL reviews

This is the second Heritage Glen we have owned. The first one was amazing. This one however has been nothing but a nightmare. We fell in love with the floor plan as it would accommodate our kiddos but still give us ample living space. However the first trip we took we realized it was a mistake! The AC does not cool the bedroom or loft. If it is 70 degrees in the living area the master bedroom and loft will be 85-90 degrees. We were forced to travel with a portable ac unit just to be able to sleep. Also on the first long trip we took we had broken slides, auto level malfunctions, 3 shattered glass shower doors (even though they were locked in place), the drawers in the bedroom dresser fell apart, one by one the window shades broke, the black tank flush stopped working, and the refrigerator latches came loose allowing all of the contents to empty on the floor. Heritage Glen has refused to address the AC issue stating "it isn't a manufacture defect, it is a floor plan issue" which means warranty will not cover it. When speaking with Tashia at forest river she was incredibly rude and even gave me an analogy to explain her point. Her analogy was this... "If I buy a car and decide I don't like the back seat I cant expect the manufacturer to change the back seat just because I don't like it". This was the most ridiculous irrelevant analogy she could have given. I explained to her that when you buy a car you drive it first. You are able to test the back seat. When we spend $60,000 plus on a camper we are trusting in good faith that major issues like this have been tested as we do not have the luxury of taking the camper for a "Test Drive". At this point the only thing we can do is get an attorney involved. So very sad and ridiculous. Show less

Livability in this 5th wheel is high with all the expected accommodations from a luxury coach. Very unique layout with stair leading to a loft above the master bedroom, and living room in the front. Island sink with residential size fridge makes camping and meal preparation very convenient. Two 10gal propane tanks lasts a long time if dry camping. Show less

Had cosmetic interior issues. Seemed minor to correct. Forest River denied and refuses to correct the problem. Warranty reliability is horrible and frustrating to be satisfied. Especially when I purchased it for $75k. Regretting this purchase with this label. I will never purchase another wildwood, forest river associated camper or ever recommend them to anyone. Show less