This review is based 100% on customer service, parts, and material. I have never been so disappointed. We had an accident that damaged the side of our fifth wheel. The metal was ordered on 9/13/18. We had to call and beg for it by the end of October. The shop finally received the metal on 11/5/18. The decals finally came in, but damaged beyond use. The second shipment of decals were for the wrong side. Now, here we are 12/4/18 and they say they are on back order. Once I reached a manager regarding the metal (a month into calling) she was very kind and apologetic. She is the person that helped with the metal. However, I have left 3 messages for her regarding the decals and have not heard from her. So, here we are again. Our fifth wheel has been at the shop since the end of July. We have canceled 6 trips with a possible 7th around the corner. I hope and pray there is another manufacturer out there that does not have anything to do with Forest River. We WILL NOT purchase anything that has their name on it again. It is a shame their shop, material, and shipping is so disorganized.