I purchased a brand new 2021 Forest River travel trailer from Mount Comfort RV, I should have walked away when they were unable to figure out how the mechanical beds worked, when they realized it needed power they could not be bothered to get a battery and show me the features of the trailer. The sales proces...
I purchased a brand new 2021 Forest River travel trailer from Mount Comfort RV, I should have walked away when they were unable to figure out how the mechanical beds worked, when they realized it needed power they could not be bothered to get a battery and show me the features of the trailer. The sales process was very cold and did not make me feel good at all. Next issue is when I went to pick it up after they needed several weeks to get it ready, the screens and bed motor were missing and they said they needed to order them. The hitch frame had all kinds of writhing on it and the frame was rusting, they would not fix this and said this is how we delivery all of our trailers. This trailer is a toy hauler with the rear patio that is supported by cables, on day one of using this while standing on the patio, the cables broke and the patio dropped, the service department would not help me and the manufactures only solution was to send more cables, and offered not other help. I had to make new larger diameter cables myself. There are all the natural things that were wrong with the camper which I expected like loose screws and things breaking, It was also time to winterize my trailer, so in October when I called to get it in for service, they said it would be in February before they could get it in, So I had to do all the repairs and winterize it myself. Then when I did bring it in for service, (Awning Leaks, hinges stripped, red led on fuse panel) they said they would also do a free roof inspection.. After the camper was there for 2 weeks I called to see when it was going to be ready, they said there were 2 ahead of mine and it would be ready the next week, then next week came and went, and when I called, they said there was 2 ahead and it would be another week. Obviously this is there standard line of BS. When I did finally pick it up it was raining, I went in to get the key, and they did not escort me out to the camper to show me the work they did, they handed me the keys and said good bye. So when I opened the camper all the switches were in the on position but nothing was on, and they killed my battery. Then when I opened the bedroom door it was a bad leak from the roof vent so there was water everywhere. I went back in to let them know something must have happened while it was here because I had not issues before then, I expected them to come out and take a look, nope the response was you can just leave it here and we will get to it when our current service work load is clear. I stormed our and said forget it I will fix it myself just like I have had to do with everything else. Once I got it home, i got on the roof and you could see the split in the rubber roof from someone stepping too close to the vent. I also still have the red LED issue which they said they could not reproduce. They also sold me a weight distribution hitch the interfered with the safety change lug, so the only way to dethatch is to pull the pin the hitch and let tit drop as I pull the truck away. I asked them for help to fix this, they would not do it, they said they do not work on hitches. I asked for help with adding a battery, and solar panels, they would not help with this either. This dealership is completely worthless. Maybe it was because I only spent 40k with them and they do not need my business, I do not know how anyone would give them any good ratings, unless the treat there 100k customers differently.