Forest River TIMBERWOLF 39DL reviews

DO NOT PURCHASE ANYTHING FROM CAMPING WORLD WAUCONDA OR FOREST RIVER! As our first time rv owners, we researched and were excited to purchase a destination trailer for our family. When you go in to camping world, they will ACT like they will do everything for you and forest river also promises that they are all about customer service. This was NOT the case. We paid a lot of money for this new camper and hired a professional company to deliver it to our seasonal site. About 25 miles from the site, the REAR air conditioning unit fell off the trailer onto the ground off the expressway. IF you look at the reviews, it states that if the unit is over tightened or under tightened this can happen. WELL IT DID. We immediately went back where we purchased the camper at camping world wauconda, to hear from them that "they can't help us." They would not take any responsibility whatsoever. Next call was to Forest River itself, spoke to a very unprofessional woman by the name of Elizabeth Messer, who also gave us the run around for a month and stated that they are denying our claim. They have completely ruined our experience and we will NEVER recommend camping world wauconda or FOREST RIVER to any one as they clearly do not stand behind their promise. Show less

I am new to the RV market. I’m very excited about my purchase of the Forest River Timberwolf 16ML. I’m very happy. I’m very satisfied for the unit. I’m single and I’m an over the road trucker. I’m not home much. It’s definitely a starter. It’s considered a destination trailer. You don’t want to travel around with this big black box with a porch. My only problem is I was naïve with the paperwork. They penciled me in at $35,000. I put $8000 down. And somehow the finance company saying I owe $49,000 right now to pay it off. I didn’t know what I was doing. I was just happy with the payment. Plus, I needed a place to live. Show less

Stay away from Forest River Travel Trailers. Their customer service is awful. My brand new 2024 Forest River Cherokee Timberwolf 16ML, which is permanently parked, was delivered with the gray water (and black water) pipe broken and they won’t send someone out to fix it and they won’t pay the full bill to fix it. Here is my experience. 1. My brand new Forest River trailer was delivered with a broken dishwasher and broken gray water pipe which means the black water pipe is also broken because the gray water drains out the black water outlet; so, because the gray water pipe isn’t connected, there is a huge hole in the black water pipe. 2. The dealership gave me 3 numbers to call to get help because the trailer is under warranty because it is brand new, and I’m too far away from the dealership for them to fix it. I called each number several times but only 1 number answered and there were no voicemails to leave messages at the 2 that didn’t answer. The people that did answer the phone told me they couldn’t help and gave me a new number & email. (So this is contact #4 at this point.) 3. I emailed and called the new contact. The person who emailed me back told me they couldn’t help me (in all caps like a lunatic) and gave a different email (contact #5) which was supposed to be directly to the warranty people. 4. I sent 2 emails to the warranty email address & waited. & no one ever responded. 5. I looked on the Forest River website for a contact and it said call the dealership. 6. I called the dealership again. They gave me a 6th contact’s phone number and email. I sent an email (with pictures of the broken pipe) to explain the situation. Note: I also called but I dialed incorrectly and left a voicemail on a complete stranger’s phone. Whoops! But that nice stranger actual texted me the correct phone number 10 minutes later. I got better service from that stranger than anyone at Forest River. Sad. 7. Apparently, my email got forwarded around and after almost a week of waiting, a Forest River representative told me they can’t send a tech out and gave me a list of mechanics who “might” help. And the representative told me to review the warranty; so, I don’t violate some condition and can’t get reimbursed. 8. I reviewed the warranty & learned that the warranty won’t cover the full cost of the repair for a problem that existed when the brand new trailer was delivered to me. (Have I mentioned the trailer is new and has never been used? 😂) 9. I looked at the list of mechanics. The closest one is 60 miles away but most are 100+ miles away. No mechanic is going to travel 120 miles round trip to fix a pipe on a trailer. Recall: The trailer is permanently parked and the Forest River rep was told this repeatedly. 9. I reached back out to the Forest River rep and (and I was pretty irate at this point - so I wasn’t super nice - cuz I’m only human) explained I need a real solution that will actually fix the brand new Forest River trailer that was delivered to me broken. I explained no mechanic is going to travel 120 -200 miles (round trip) to fix the pipe on the brand new trailer. I also pointed out that it is ridiculous that Forest River will not pay for the entire repair cost. I asked for a real solution that will actually fix the brand new Forest River trailer that has never been used and can’t be used because it was delivered broken. Note: I’m not off the grid. I’m on the CA coast. 10. I got no response. None. 11. So I now have had a brand new Forest River trailer for almost 2 months that I cannot use and that has never been used because it was delivered to me broken & I am, of course, still paying for it. Do not buy from Forest River. They do not stand by their products or provide any customer service that will actually fix problems & their warranty is useless. You are throwing money away if you buy from Forest River. Show less

The camper is a 2023 but that is not an option. We enjoy the floor plan and the camper in general however, the quality is terrible. Wall coverings and molding are popping off, shower liners are bubbled and not flush with the wall, one toilet broke within 3 months it was difficult to flush from the beginning. Other toilet is slow both leaked. One toilet looks like it was glued together. the dinning table and multiple cabinet handles and accept light covers are crooked to the naked eye and wasbstripped n leeps falling off. The tires loose sorry pressure. Been across slider was broke. Little stains through out. Lights get stuck on or off. Shower leaves shower seat slides in rather then out collects water. Water heater works then has an error has to be turned off and on. We feele like we got a lemon and we did not receive what we paid for. Final got broken toilet replaced 3 months later, not even 3 weeks broke again. Same thing. This is horrible. Show less

The camper is a 2023 but that is not an option. We enjoy the floor plan and the camper in general however, the quality is terrible. Wall coverings and molding are popping off, shower liners are bubbled and not flush with the wall, one toilet was broken upon delivery, the floor was gouged from installing the refrigerator, and multiple cabinet handles and accept light covers are crooked to the naked eye. We did not receive what we paid for. Show less